Question 1

Manuel is a manager for a manufacturing company in which managers are expected to fully document all decisions and in which it is important to provide detailed data to support any recommendations. Also, out-of-the-box thinking is dissuaded. Which characteristics of organizational culture describes this aspect of Manuel\'s job?

Accepted Answer

low risk taking

Question 2

Danny\'s boss is apathetic as to whether Danny works at home, at the office, or form his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture describes this aspect of Danny\'s job?

Accepted Answer

High outcome orientation

Question 3

Which of the following characteristics of an organization\'s culture indicates the degree to which management decisions take into consideration the effect of outcomes on employees within the organization?

Accepted Answer

People orientation

Question 4

Stability is one of the seven primary characteristics that capture the essence of an organization\'s culture. It indicates the degree to which ________________.

Accepted Answer

organizational activities emphasize maintaining the status quo in contrast to growth

Question 5

The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed ____________.

Accepted Answer

aggressiveness

Question 6

Which of the following statements best describes the difference between organizational culture and job satisfaction?

Accepted Answer

organizational culture is descriptive, whereas job satisfactions evaluative.

Question 7

Which of the following statements is true regarding an organizations culture?

Accepted Answer

a dominant culture expresses the core values shared by a majority of the organization\'s members

Question 8

Cultures that tend to develop in large organizations to reflect common problems or experiences faced by the members in the same department or location are often called ______________.

Accepted Answer

subcultures

Question 9

____________ are indicators of a strong organizational culture.

Accepted Answer

widely shared values

Question 10

They primary or dominant values that are accepted throughout the organization are known as __________.

Accepted Answer

core values

Question 11

Which of the following is most likely to result from a strong organizational culture?

Accepted Answer

low employee turnover

Question 12

A strong culture should reduce employee turnover because it results in ______________.

Accepted Answer

cohesiveness and organizational commitment

Question 13

Strong culture can act as a substitute for which of the following?

Accepted Answer

formalization

Question 14

A culture that expresses the core values that are shared by a majority of the organizations members is known as a(n) ___________ culture.

Accepted Answer

dominant

Question 15

Which of the following statements is true regarding the functions of culture in an organization?

Accepted Answer

it conveys a sense of identity for organizaiton members

Question 16

When formal authority and control systems are reduced, the ____________ provided by a strong culture ensure(s) that everyone is pointed in the same direction.

Accepted Answer

shared meaning

Question 17

In ______________ orgaizations, the lack of frequent face-to-face contact makes establishing a common set of norms very difficult.

Accepted Answer

Virtual

Question 18

Which of the following statements is true regarding he establishment of the organizations culture and its effects on the organization?

Accepted Answer

culture acts as a control mechanism and guides the behavior of employees

Question 19

_____________ refers to the shared perceptions organizational members have about their organization and work environment.

Accepted Answer

organizational climate

Question 20

A(n) organization is an organization that takes on a life of its own, apart from its founders or members; it is valued for itself and not for the goods or services it produces.

Accepted Answer

institutionalized

Question 21

Culture is most likely to be a liability when ______________.

Accepted Answer

the organization\'s environment is dynamic

Question 22

The ultimate source of an organization\'s culture is _____________.

Accepted Answer

its founders

Question 23

The ______________ process helps candidates learn about the organization, and if employees perceive a conflict between their values and those of the organization, they can remove themselves from the applicant pool.

Accepted Answer

selection

Question 24

Which of the following is not one of the five most prevalent climate categories making up the ethical dimensions of organization culture?

Accepted Answer

dependence

Question 25

The selection process helps sustain the organization\'s culture by ______________.

Accepted Answer

hiring candidates who fit well within the organization

Question 26

Top management has a major impact on the organization\'s culture by _______________.

Accepted Answer

establishing norms that filter down through the organization

Question 27

______________ is a process that helps new employees adapt to the prevailing organizational culture.

Accepted Answer

socialization

Question 28

The process of socialization consists of three stages. Which of the following is one of these three stages?

Accepted Answer

metamorphosis

Question 29

Identify the correct order of stages in the socialization process.

Accepted Answer

prearrival, encounter, metamorphosis

Question 30

The _________ stage of the socialization process explicitly recognizes that each individual the organization comes across during the selection process has a set of values, attitudes, and expectations about both the work to be one and the organization.

Accepted Answer

prearrival

Question 31

During the _____________ stage, a new employee compares his or her expectations with the realities in the organization.

Accepted Answer

encounter

Question 32

If there is a basic conflict between the individual\'s expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during the _____________ stage of socialization.

Accepted Answer

encounter

Question 33

During the socialization process, to work out any problems discovered during the encounter stage, the new member changes or goes through the ___________ stage.

Accepted Answer

metamorphosis

Question 34

Which of the following statements is true regarding random socialization?

Accepted Answer

In random socialization, new employees are left on their own to figure things out.

Question 35

Which of the following types of socialization involves putting the new employee directly into the job, with little or no special attention?

Accepted Answer

informal socialization

Question 36

_____________ socialization assumes that the newcomer\'s qualities and qualifications are the necessary ingredients for job success, so these qualities and qualifications are confirmed and supported

Accepted Answer

Investiture

Question 37

Which of the following statements is true about formal socialization?

Accepted Answer

specific orientation and training programs are examples of formal socialization

Question 38

_________________ socialization tries to strip away certain characteristics of the recruit.

Accepted Answer

divestiture

Question 39

Apprenticeship is an example of ________________ socialization.

Accepted Answer

serial

Question 40

By the end of the _____________ stage of socialization, the new members internalize and accept the norms of the organization and their work group, are confident in their competence, and feel trusted and valued by their peers.

Accepted Answer

metamorphosis

Question 41

The information that you receive during the interviewing and hiring process is a part of the ______________ stage of employee socialization

Accepted Answer

prearrival

Question 42

Your first day at work is a part of the ____________ stage of socialization.

Accepted Answer

encounter

Question 43

When you begin to notice things that are not as you expected, you are in the ________________ stage of socialization.

Accepted Answer

encounter

Question 44

Which of the following steps could your supervisor take to best help you develop commitment to your new company?

Accepted Answer

encourage you to develop friendship ties within the organization `

Question 45

When you start to accept the differences between your expectations and the reality of the organization, you move into the ____________ stage of socialization.k

Accepted Answer

metamorphosis

Question 46

Your supervisor provides you a mentor to help you with you work and guide you. This shows that your supervisor is using a(n) ______________ socialization technique.

Accepted Answer

serial

Question 47

_____________ typically contain narratives about the organization\'s founders, rule breaking, and reactions to past mistakes.

Accepted Answer

stories

Question 48

Bruce is new at Wayne Corp., but after a week he already knows that the founder of the corporation started the business in his garage with only $4,000 and one client. This information was most likely transmitted to Bruce by way of ____________.

Accepted Answer

stories

Question 49

Company chants are examples of ________________.

Accepted Answer

rituals

Question 50

Company chants are used to _______________.

Accepted Answer

transmit company culture to employees

Question 51

Which of the following can act as a common denominator to unite members of a given culture or subculture?

Accepted Answer

jargons and acronyms that are specific to the organization

Question 52

Alcoa headquarters has few individuals offices, even for senior executives. The spaces is essentially made up of cubicles, common areas, and meeting rooms. This informality conveys to employees that Alcoa values ______________.

Accepted Answer

equality

Question 53

An organizational culture most likely to shape high ethical standards among its members is one that _________________.

Accepted Answer

balances the rights of multiple stakeholders

Question 54

In which of the following climates do managers operate under the expectation that their decisions will positively affect the greatest number of stakeholders?

Accepted Answer

caring

Question 55

A positive organizational culture emphasizes ________________.

Accepted Answer

individual vitality and growth

Question 56

Larry has an employee who is amazing at clearly seeing rules an enforcing them. He has recently promoted her to the lead position in quality assurance. Which method of creating a positive organizational culture is Larry utilizing?

Accepted Answer

building on employee strengths

Question 57

Patricia is a team leader. When looking at an e-mail from one of her team members, Patricia noticed that the e-mail was sent at nine-thirty in the evening. The next day she personally went to the employee\'s cubicle and told him how much she appreciated him staying late to get the project to the client on time. Which aspect of creating a positive organizational culture is Patricia utilizing?

Accepted Answer

rewarding more than punishing

Question 58

Organizations that promote a spiritual culture ________________.

Accepted Answer

recognize that people seek to find meaning and purpose in their work

Question 59

Which of the following terms refers to the recognition that people have an inner life that nourishes and is nourished by meaningful work that takes place in the context of community?

Accepted Answer

workplace spirituality

Question 60

How can U.S. managers be culturally sensitive?

Accepted Answer

by listening more

Question 61

Art-is-Us claims to be spiritual organization. Company employees are encouraged to show kindness toward others. Employees are treated with esteem and value and supported for their creativity and flexibility. While the organization values profits, its purpose is to spread the pleasrue of art to as many people as possible. Which of the following is not one of the cultural characteristics commonly found in spiritual organizations?

Accepted Answer

comptetiveness

Question 62

Which of the following statements is true regarding effects of national culture on organizational culture and ethical behavior within organization?

Accepted Answer

Generally, U.S. managers see bribery, nepotism, and favoring personal contacts as highly unethical.

Organizational behavior Chapter 16 – Flashcards

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