question

An operations manager is not likely to be involved in?

answer

the identification of customers wants and needs

question

An operations task performed at Hard Rock Cafe is

answer

preparing employees schedules

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Operations management is applicable

answer

to all firms, whether manufacturing or service

question

Reasons to study operation management include learning about

answer

all of the above

question

The five elements in the management process are

answer

plan, organize, staff, lead and control

question

The service sector makes up approx. what percentage of all jobs in the US

answer

79

question

The total of all outputs produced by the transformation process divided by the total of the inputs is

answer

multifactor productivity

question

Three commonly used productivity variables are

answer

labor, capital, and management

question

Which is not true regarding differences between goods and services?

answer

goods tend to have higher customer interaction than services

question

Which of the following is the best example of pure service?

answer

counseling

question

WHich of the following are the primary functions of all organizations?

answer

marketing, production/operations, and finance/accounting

question

Which of the following is not a current trend in operations management?

answer

all of the above are current trends

question

Which of the following is not one of ten critical decisions of operations management

answer

determining the financial leverage position

question

Which of the following would not be an operations function in a commercial bank

answer

auditing

question

Which productivity variable has the greatest potential to increase productivity

answer

management

question

The total of all outputs produced by the transformation process divided by the total of the inputs is

answer

multifactor productivity

question

Productivity measurement is complicated by

answer

the fact that precise units of measure are often unavailable

question

Which productivity variable has the greatest potential to increase productivity

answer

management

question

Productivity can be improved by

answer

decreasing inputs while holding outputs steady

question

The largest contributor to productivity increases is_______ estimated to be responsible for ____ of the annual increase

answer

management, over one half

question

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector

answer

service operations are typically capital intensive

question

among the ethical and social challenges facing operations managers are

answer

maintaining a sustainable environment

question

a business stakeholders, whose conflicting perspectives cause ethical and social dilemmas include

answer

all of the above

question

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced

answer

false

question

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives

answer

true

question

According to the authors, which of the following strategic concepts allow firms to achieve their missions

answer

differentiation, cost leadership and quick response

question

Boeing new 787 dreamliner

answer

has increased efficiency from new engine technology

question

Cost minimization is an appropriate strategy in which stage of the product life cycle

answer

decline

question

Franz colruyt has achieved low cost leadership through

answer

all of the above

question

given the position of the ipod in the growth stage of its life cycle, which of the following om strategy/issues should the makers of ipods be least concerned with at the current time?

answer

cost cutting

question

Nafta seeks to

answer

phase out all trade and tariff barriers between the us, canada, and mexico

question

porters five forces model is used to evaluate competition based on what 5 aspects?

answer

immediate rivals, potential entrants, customers, suppliers, and substitute products

question

The ability of an organization to produce services that by utilizing the consumers five senses have some uniqueness in their characteristics is

answer

experience differentiation

question

The acronym MNC stands for

answer

multinational corporation

question

the fundamental purpose of an organizations mission statement is to

answer

define the organizations purpose in society

question

The term maquiladora is most synonymous with

answer

free trade zones in mexico

question

the three steps of the operations managers job in order are:

answer

develop the strategy, establish the organizational structure, find the right staff

question

Value- chain analysis can be used to determine if a business is adding unique value in which of the following areas?

answer

all of the above

question

Which of the following are examples of transnational firms?

answer

all of the above

question

which of the following did the authors not suggest as a reason for globalization operations

answer

stockholder approval ratings

question

which of the following environmental factors has not been a factor in Microsoft's changing strategy

answer

none of the above

question

which of the following has progressed the furtherest along its production life cycle

answer

drive thru restaurants

question

which of the influences layout design

answer

all of the above influence layout decisions

question

which of the following is an example of competing on quick response

answer

a firms products are introduced into the market faster than a competitors products

question

which of the following is an example of globalization of operations strategy?

answer

a chinese manufacturer, haier, now operates plants in the united states

question

Which of the following is least likely to result in a strategy change?

answer

change in job scheduling techniques

question

which of the following is the best example of competing on low cost leadership

answer

a firm produces its product with less raw material waste than its competitors

question

which of the following is true about business strategies

answer

well defined missions make strategy development much easier

question

which of the following is not an operations strategy decision

answer

price

question

which of the following represent reasons for globalization operations

answer

all of the above

question

which of the following statements concerning the operations management decisions is relevant to services?

answer

labor standards vary depending on customers requirements

question

which of the international operations strategies involves high cost reductions and high local responsiveness

answer

transnational strategy

question

which of the international operations strategies uses import/export licensing of existing products

answer

international strategy

question

which of these companies is most apt to have quality standards that are relatively subjective

answer

harvard university

question

_____ and ______ are two issues where significant cultural differences are large and progress toward global uniformity has been slow.

answer

bribery and protection of intellectual property

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