Ops Midterm – Flashcards
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NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States
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True
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Production processes are being dispersed to take advantage of national differences in labor costs
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True
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One reason for global operations is to gain improvements in the supply chain
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True
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One reason to globalize is to learn to improve operations
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True
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A product will always be in the same stage of its product life cycle regardless of the country
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False
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An organizations strategy is the purpose or rationale for its existence
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False
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Key success factors and core competencies are synonyms
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False
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Multinational organizations can shop from country to country and cut costs through:
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(All of the above)... Lower taxes and tariffs, lower indirect costs, less stringent regulations, lower wage scales
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Which of the following represents a reason for globalizing operations?
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(All of the above)... To attract and retain global talent, to expand a product's life cycle, to improve operations, to improve the supply chain
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Which of the following statements about organizational missions is FALSE?
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They are formulated after strategies are known
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Which of the following statements is true?
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Functional strategies are shaped by corporate strategy
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The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:
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Competing on differentiation
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Experience differentiation:
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Is an extension of product differentiation in the service sector
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Which of the following is an example of competing on quick response?
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A firm's products are introduced into the market faster than its competitors' products
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Which of the following influences layout design?
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(All of the above) Capacity needs, inventory requirements, technology, personnel levels
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Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available?
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(All of the above) technological, human, financial, physical.
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Porter's Five Forces Model contains which of the following?
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(All of the above) Suppliers, customers, potential entrants, immediate rivals
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Standardization is an appropriate strategy in which stage of the product life cycle?
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Maturity
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Cost minimization is an appropriate strategy in which stage of the product life cycle?
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Decline
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Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?
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Increase capacity
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Which of the following statements is most correct?
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KSFs are often necessary, but not sufficient for competitive advantage
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Which of the international operations strategies uses import/export or licensing of existing products?
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International strategy
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Which of the international operations strategies uses the existing domestic model globally?
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Multidomestic strategy
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Regal Marine's attempts to keep in touch with customers and respond to the marketplace are made impossible because consumer tastes change and maritime engineering improves
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False
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Product strategy may focus on developing a competitive advantage via differentiation, low cost, rapid response, or a combination of these
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True
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The four phases of the product life cycle are incubation, introduction, growth, and decline
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False
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In the maturity stage of the product life cycle, operations managers will be particularly concerned with adding capacity or enhancing existing capacity to accommodate the increase in product demand
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False
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The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers
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True
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The customer may participate in the design of, and in the delivery of, services
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True
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Which of these statements regarding Regal Marine is TRUE?
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(All of the above) Product design is a critical decision for the firm, regal still uses some wooden parts and hand-produces some components, regal uses a three-dimensional CAD system to shorten product development time, regal's use of CAD has resulted in a superior product
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Regal Marine:
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Treats the product design decision as critical to its success
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Operations managers must be able to anticipate changes in which of the following?
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(All of the above) product volume, the products themselves, product opportunities, product mix.
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A graphic technique for defining the relationship between customer desires and product (or service) is:
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The house of quality
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Products are more "environmentally friendly" when they are made:
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Using less energy
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Which of the following is NOT a service design technique used to increase service efficiency?
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Increase customer interaction
