operations test 1 – Flashcards
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The finance function influences operating decisions about
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capacity expansion
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a _______ process is a set of activities that delivers value to external customers
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core
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Selecting the transportation mode? (train, ship,? truck, airplane, or? pipeline) and scheduling both? in-bound and outbound shipments is typically accomplished by which supply chain? process?
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logistics
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Decisions that tend to focus on the entire? organization, cutting across departmental? lines, and have? long-term consequences are called
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strategic
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The foundation for managing processes and value chains is
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operation strategy
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Which of the following scenarios illustrates an order? winner?
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A.
Ken had always been fascinated by shiny? objects, so he plucked the? chrome-plated thermos from the shelf and raced to the nearest checkout line.
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example of an order qualifier
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A company specifies that they will purchase materials only from suppliers that have achieved a specific certification.
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fish bone diagram
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Organizing Process Inputs into Logical Clusters
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"X-Y MAP"
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understanding inputs and outputs
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Value Stream Map" and "Simulation
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understanding current state processes
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FMEA
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failure modes
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stop light
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identify and prioritizing solutions
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supply chain view
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each activity in the process should add value to the preceding activities, waste cost and unnecessary cost should be eliminated
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Order Winners
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A criterion customers use to differentiate the services or products of one firm from those of another.
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order qualifiers
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Minimum level required from a set of criteria for a firm to do business in a particular market segment.
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process view starts with
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a series of inputs and linked to internal and external customers, information on performance and results in the output of goods and services
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for key components of supply chain view
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supplier relationship process, new service/ product development, order fillfilment process, customer relationship process,
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the support process is composed of
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accounting, finance, human resources, etc.
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what are the two types of processes that exist outside of the project matrix (job, batch, etc)
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large one item projects, unit product production i.e. a ship
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what strategy contains priorities top quality, customization, and variety
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design-to-order
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top quality, on-time delivery, and flexibility
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made-to-order
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three categories to document the process
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flowcharts, work measurement techniques, process charts
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a special flowchart of a service process that shows which steps have high customer contact
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service blueprint
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process chart
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activities are spilt into operation, transportation, inspection, delay and storage
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competitive priorities
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the critical dimensions that a process or supply chain must posses to satisfy its internal or external customers both now and in the future
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competitive capabilities
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the cost, quality, time and flexibility dimensions that a process or supply actually possess and is able to deliver
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four competitive priorities
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cost, quality, time and flexibility
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attributes
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service or product characteristics that can be quickly counted for acceptable performance
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common causes of variation
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purely random, unidentifiable sources
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r-chart
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used to monitor process variability
