ODM Part 3 – Flashcards
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65. Disadvantages of having global operations are what
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Unskilled labor, import restrictions, criticism, transportation costs, security costs
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Retail businesses often engage in an activity, which is the tendency to locate in close proximity to one another. What is it
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Clustering
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What are some of the location options that management can consider in location planning
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Expand existing facility, add new location, relocate, do nothing
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Which is the last step in the procedure for making location decisions
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Evaluate alternatives and make a selection
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When a location evaluation includes both quantitative and qualitative inputs, what technique should be used
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Factor rating
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The center of gravity method is used to do what to travel time, distance, and costs
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Minimize
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Having facilities, personnel, and operations located around the world is called what
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Globalization
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The method for evaluating location alternatives that uses composite (weighted-average) scores is known as
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Factor rating analysis
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The quality certification that deals primarily with conformance to customer requirements is known as what? The standard that deals with the organization's effect on the environment is called what?
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ISO 9000, ISO 14000
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What tools are used for quality management
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Flowcharts, check sheets, histograms, control charts, pareto analysis, scatter diagram, cause and effect diagram, run charts.
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A tool that depicts process variation graphically is known as what
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Control Chart
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What are the types of the "costs of quality"
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apprasial cost, prevention cost and failure cost
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The Deming Prize was established by what or whom
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Japanese
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Lost production time, scrap, and rework are examples of what type of cost
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Internal failure costs
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Warranty service, processing of complaints, and costs of litigation are examples of what types of cost
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External failure costs
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Costs of inspectors, testing, test equipment, and labs are examples of what types of cost
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Appraisal Costs
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Quality planning and administration, quality training, and quality control procedures are examples of what types of cost
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Prevention costs
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Deciding how much to invest in the prevention of defects can be analyzed using what technique
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Return on quality
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The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is known as what
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Pareto analysis
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The quality control improvement tool that resembles a "fishbone" is called what
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Cause and effect diagram
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TQM stands for what
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Total Quality Management
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The tool that is useful in documenting the current process is known as what
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A flow chart
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The tool that is useful in the collection and organization of data is called what
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Check sheet
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A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is called what
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Brainstorming
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Focusing attention on the most important problem areas is referred to as what
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Pareto analysis
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The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as what
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Benchmarking
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