Question 1

Interventions aimed at structural design include

Accepted Answer

all of the above

Question 2

Process structures eliminate ______________ and _____________:

Accepted Answer

hierarchical/departmental boundaries

Question 3

Three traditional organization structures are

Accepted Answer

functional, divisional and matrix

Question 4

Two organization structures that are more integrative and flexible are

Accepted Answer

network-based and process-based

Question 5

Reengineering begins with and of an organization\'s context and objectives:

Accepted Answer

clarification/assessment

Question 6

Which requirements are necessary for the success of a matrix structure?

Accepted Answer

shared scarce resources, dual focus, and high information processing capacity

Question 7

Which is not a characteristic of a process-based structure?

Accepted Answer

management defines performance metric standards

Question 8

Which of the following is not one of the four basic network-based structures?

Accepted Answer

strategic market network

Question 9

The customer centric organization enables an organization to .

Accepted Answer

respond quickly to changing customer preferences

Question 10

Customer centric organizations work best under which of the following conditions?

Accepted Answer

uncertain and complex markets

Question 11

Which of the following is a key step in the downsizing intervention?

Accepted Answer

addressing the needs of survivors and those who leave

Question 12

Which is not a characteristic of reengineering?

Accepted Answer

vertical disaggregation of structure

Question 13

Network structures typically have the following characteristics

Accepted Answer

all of the above

Question 14

Diagnostic guidelines are extremely important for determining the appropriate structure for a particular organization.

Accepted Answer

true

Question 15

Process-based structures remove layers of management, and consequently information flows more quickly and accurately throughout the organization.

Accepted Answer

true

Question 16

Process-based structures are essential for eliminating many of the hierarchical and departmental boundaries that can impede task coordination.

Accepted Answer

true

Question 17

When sub-units operate as independent profit centers, an internal market network exists.

Accepted Answer

true

Question 18

It is possible to have the self-contained unit and matrix organization structure in the same organization at the same time.

Accepted Answer

true

Question 19

A working definition of EI encompasses which of the following criteria?

Accepted Answer

all of the above

Question 20

The power dimension of EI refers to

Accepted Answer

the authority employees have over decisions that affect them

Question 21

Some ways that EI may improve productivity are

Accepted Answer

all of the above

Question 22

Employee involvement affects productivity indirectly by influencing .

Accepted Answer

employee satisfaction

Question 23

Which of the following is not a design element characteristic of High Involvement organizations?

Accepted Answer

tall complex organizational structure

Question 24

Parallel structures are also called .

Accepted Answer

all of the above

Question 25

Parallel structures are most similar to what other EI approach?

Accepted Answer

union-management cooperative projects

Question 26

A distinguishing feature of the total quality management approach is

Accepted Answer

attention to rewards

Question 27

The key factors driving interest in Employee Involvement were competitive demands for lower costs, higher performance, and greater flexibility in organizations.

Accepted Answer

true

Question 28

Employee involvement generally refers to the amount of power, rewards, information, and knowledge and skills associated with employee\'s work.

Accepted Answer

true

Question 29

Tying rewards to accomplishments is the final stage of TQM implementation.

Accepted Answer

true

Question 30

Statistical process control techniques are usually an integral part of training in total quality management.

Accepted Answer

true

Question 31

Traditional jobs that show little need for worker cooperation are characterized as

Accepted Answer

having a low degree of technical interdependence

Question 32

Which of the following best describes work designs that incorporate sociotechnical systems?

Accepted Answer

self-managed teams

Question 33

Which quality (ies) are common for people with high growth needs?

Accepted Answer

desire complex jobs/challenging tasks

Question 34

When implementing job enrichment, vertical loading increases

Accepted Answer

autonomy

Question 35

Which is not a characteristic of traditional jobs?

Accepted Answer

relatively high amount of employee interaction

Question 36

When technical interdependence is low and uncertainty is high, and where people have low social needs yet high growth needs, which work design would you recommend?

Accepted Answer

enriched jobs

Question 37

Which statement is not characteristic of self-managed work groups?

Accepted Answer

team members are paid on the basis of their degree of effort and individual accomplishment

Question 38

Self-managed work group supervisors may feel

Accepted Answer

all of the above

Question 39

The engineering approach produces and :

Accepted Answer

traditional jobs/efficient performance

Question 40

Which is not a core dimension of jobs?

Accepted Answer

work participation

Question 41

Which of the following place constraints on job enrichment interventions?

Accepted Answer

all of the above

Question 42

Which statement is \"true\" of the sociotechnical approach to work design?

Accepted Answer

it is generally associated with self-managed work groups

Question 43

Which is not a principle of sociotechnical systems design?

Accepted Answer

intergration

Question 44

The degree of autonomy affects the employee performance and satisfaction.

Accepted Answer

true

Question 45

\"Vertical loading\" of a job results in combined tasks and increased autonomy.

Accepted Answer

true

Question 46

Counselor, or facilitator, would be a more appropriate title than self-managed work group leader.

Accepted Answer

true

Question 47

Which of the following is not part of the performance management model?

Accepted Answer

organization structure

Question 48

The goal setting process involves

Accepted Answer

all of the above

Question 49

Management by objectives is characterized by systematic and periodic .

Accepted Answer

joint meetings of management and subordinates to plan work, review progress and solve problems

Question 50

Performance appraisal is an important link between and .

Accepted Answer

feedback systems and reward systems

Question 51

Which of the following is not a design criterion for performance appraisal?

Accepted Answer

must be available to top performing employees

Question 52

Which of the following criteria suggests that rewards should be allocated based on the level of goal achievement?

Accepted Answer

performance contingency

Question 53

Reward system process issues are concerned with

Accepted Answer

all of the above

Question 54

Which is not a design element of developing a gain-sharing plan?

Accepted Answer

vacation pay

Question 55

Goal setting interventions involve managers and employees in jointly setting subordinate\'s goals, monitoring them, and providing counseling and support where necessary.

Accepted Answer

true

Question 56

Reward inequities can be a major source of job dissatisfaction.

Accepted Answer

true

Question 57

Coaching focuses on which of the following?

Accepted Answer

using behavioral science to help individuals

Question 58

For coaching and mentoring to be considered an OD intervention it must

Accepted Answer

teach group members new skills that improve their effectiveness

Question 59

Which of the following is true of coaching and mentoring interventions?

Accepted Answer

all of the above

Question 60

Implementing a career planning program does not include

Accepted Answer

developing job descriptions

Question 61

During which career stage do people focus on mentoring others?

Accepted Answer

maintenance

Question 62

Which of the following skills are built through management and leadership development programs?

Accepted Answer

employee recruitment

Question 63

All of the following are career development processes except .

Accepted Answer

management by objective

Question 64

Job workshops, self-development materials, and counseling are basic methods used to aid individual

Accepted Answer

career planning

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