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OB Exam 3 CH 9,10,12,13

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which of the following is true with regard to groups?
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a group influences our emotional reactions
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which of the following is true regarding formal groups?
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they are marked by stipulated behaviors in pursuit of organizational goals
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an informal group is characterized by the
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fulfillment of the need for social contact
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which of the following differentiates between formal and informal groups?
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formal groups involve clearly defined tasks and roles, while informal groups are neither formally structured nor organizationally determined
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our tendency to take personal pride or offense for the accomplishments of a group we are a part of is the territory of the ________ theory
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social identity
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which of the following is true with regard to the social identity theory?
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it proposes that people have emotional reactions to the failure of success of their group because their self esteem is tied into the group’s performance
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________ is defined as the tendency to see members of the group of which we are a part of as better than other people
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in-group favoritism
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at milton farms, owner’s cousin was promoted to the post of a branch manager while three suitable candidates hailing from different cultures were blatantly overlooked. this is an example of ________
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in-group favoritism
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aaron dias was working the last shift of the day at a store owned by an asian man stole some money from the register – was terminated manager became extremely strict with caucasian employees and was often heard abusing them by saying \”you guys are all the same\”. this scenario depicts ________
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in-group favoritism
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similarity is a characteristic under the social identity theory that manifests itself in the ________
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tendency of people who have greater uniformity in values and characteristics to have greater group identification as well
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in the context of the social identity theory, distinctiveness refers to the ________
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tendency of in-group members to notice and emphasize identities that reflect how different they are from other groups
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status is a characteristic under the social identity theory that reflects the ________
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tendency of people to link themselves to groups of higher social standing in an attempt to define themselves favorably
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uncertainty reduction is a dimension of the social identity through that manifests itself in the ________
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tendency of people to use the group as a means of understanding who they are and how they fit into the world
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often our identification with our workgroups is stronger than with out organizations. both are important to positive outcomes in attitudes and behaviors. additionally, if we have low identification in relation to the group, there may be increased competition and decreased organizational citizenship behavior by group members. if we have low identification with our organization, we may experience decreased satisfaction and OCB
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true
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in-groups and out-groups pave the way for social identity threat, which is akin to stereotype threat
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true
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which of the following represents the second stage in the five-stage group development model?
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storming
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which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group’s purpose, structure, and leadership?
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forming
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the second stage of the five-stage group development model is characterized by ________
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intragroup conflict within the group
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by the end of the stage of ________, a relatively clear hierarchy of leadership within the group is established
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storming
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during the third stage of group development
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the group demonstrates cohesiveness
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which of the following statements is true regarding the norming stage of group development
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during this stage, the group develops a common set of expectations of what defines correct member behavior
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when the group energy is focused on the task at hand and the group is fully functional, it is said to be in the stage of ________
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performing
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which of the following statements is most likely to be true regarding the performing stage?
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for permanent work groups, performing is the last stage in development
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which of the following is true with regard to the five-stage group development model?
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a positive social focus may aid a group in reaching the performing stage more rapidly
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which of the following statements is true with regard to the punctuated-equilibrium model of group development?
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it characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes
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tabby tolman is a project coordinator she has become worried about team’s progress with two weeks left to go for a high priority project of a month’s duration, she has now begun to see some work coming through and is relieved. this development reflects that the group is at the stage of ________
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transition following the halfway mark in the timeline
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the first phase of group development for temporary groups involves ________
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the determination of the group’s direction
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the determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ________ phase in the punctuated-equilibrium model.
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first meeting
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which of the following represents the major determinants of group development and functioning as depicted by the punctuated-equilibrium model?
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deadlines and time contraints
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a batch of trainees has been assigned a new project, and the team is unsure of the details of the project and how they will pursue its completion as a group with specific tasks and roles. this batch of trainees is in the forming stage of group development.
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true
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during the forming stage of group development, close relationships develop and the group demonstrates cohesiveness
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false
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the development of temporary work groups is best understood in terms of the five-stage group development model
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false
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role perception is defines as ________
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our view of how we are supposed to act in a given situation
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janice cooper has recently joined a hospital she feels that as a nurse she must be gentle, pleasant, and caring at all times so she can serve her patients well the scenario reflects janice’s ________
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role perception
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role ________ is defined as the way others believe you should act in a given context
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expectation
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most people assume that police officers should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. which of the following terms best represents these beliefs?
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role expectation
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when ________, the result is role conflict
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compliance with one role requirement may make it difficult to comply with another
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michael is devout and very active in his church. he is also a very dedicated employee. his manager offers him a promotion, but the new role will require him to work sundays and miss some church activities. in this situation, michael is most likely to experience ________
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role conflict
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role perception indicates our view of how we are supposed to act in a given situation
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true
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role expectations at work are often conveyed through the psychological contract
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true
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which of the following represents the acceptable standards of behavior within a group that are shared by the group’s members?
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norms
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which of the following is an example of performance norms?
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the manner in which a job must be done
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the ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job
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social arrangement
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a local government work crew cleans up parks and other public spaces. in this crew, the dirtiest jobs are generally given to the newest members, while the more senior members of the crew tend to do little except draw their pay. which of the following classes of norms encompasses arrangements like this?
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resource allocation norms
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________ refers to the adjustment of one’s behavior to align with the norms of the group
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conformity
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the important groups to which an individual belongs or hopes to belong to are known as ________ groups
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reference
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jonas wilkes has struggled for many years with tight finances at home worked hard in college and prepared himself for a better life (house in the uptown wellington road and a membership in the diamond district club) the residents of wellington road and the members at the golf course serve as a ________ for him
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reference group
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which of the following terms best represent voluntary actions that violate significant organizational norms an, in doing so, threaten the well-being of the organization or its members?
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deviant workplace behavior