Question 1

which of the following is true with regard to groups?

Accepted Answer

a group influences our emotional reactions

Question 2

which of the following is true regarding formal groups?

Accepted Answer

they are marked by stipulated behaviors in pursuit of organizational goals

Question 3

an informal group is characterized by the

Accepted Answer

fulfillment of the need for social contact

Question 4

which of the following differentiates between formal and informal groups?

Accepted Answer

formal groups involve clearly defined tasks and roles, while informal groups are neither formally structured nor organizationally determined

Question 5

our tendency to take personal pride or offense for the accomplishments of a group we are a part of is the territory of the ________ theory

Accepted Answer

social identity

Question 6

which of the following is true with regard to the social identity theory?

Accepted Answer

it proposes that people have emotional reactions to the failure of success of their group because their self esteem is tied into the group\'s performance

Question 7

________ is defined as the tendency to see members of the group of which we are a part of as better than other people

Accepted Answer

in-group favoritism

Question 8

at milton farms,  owner\'s cousin was promoted to the post of a branch manager while three suitable candidates hailing from different cultures were blatantly overlooked. this is an example of ________

Accepted Answer

in-group favoritism

Question 9

aaron dias was working the last shift of the day at a store owned by an asian man  stole some money from the register - was terminated  manager became extremely strict with caucasian employees and was often heard abusing them by saying \"you guys are all the same\". this scenario depicts ________

Accepted Answer

in-group favoritism

Question 10

similarity is a characteristic under the social identity theory that manifests itself in the ________

Accepted Answer

tendency of people who have greater uniformity in values and characteristics to have greater group identification as well

Question 11

in the context of the social identity theory, distinctiveness refers to the ________

Accepted Answer

tendency of in-group members to notice and emphasize identities that reflect how different they are from other groups

Question 12

status is a characteristic under the social identity theory that reflects the ________

Accepted Answer

tendency of people to link themselves to groups of higher social standing in an attempt to define themselves favorably

Question 13

uncertainty reduction is a dimension of the social identity through that manifests itself in the ________

Accepted Answer

tendency of people to use the group as a means of understanding who they are and how they fit into the world

Question 14

often our identification with our workgroups is stronger than with out organizations. both are important to positive outcomes in attitudes and behaviors. additionally, if we have low identification in relation to the group, there may be increased competition and decreased organizational citizenship behavior by group members. if we have low identification with our organization, we may experience decreased satisfaction and OCB

Accepted Answer

true

Question 15

in-groups and out-groups pave the way for social identity threat, which is akin to stereotype threat

Accepted Answer

true

Question 16

which of the following represents the second stage in the five-stage group development model?

Accepted Answer

storming

Question 17

which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group\'s purpose, structure, and leadership?

Accepted Answer

forming

Question 18

the second stage of the five-stage group development model is characterized by ________

Accepted Answer

intragroup conflict within the group

Question 19

by the end of the stage of ________, a relatively clear hierarchy of leadership within the group is established

Accepted Answer

storming

Question 20

during the third stage of group development

Accepted Answer

the group demonstrates cohesiveness

Question 21

which of the following statements is true regarding the norming stage of group development

Accepted Answer

during this stage, the group develops a common set of expectations of what defines correct member behavior

Question 22

when the group energy is focused on the task at hand and the group is fully functional, it is said to be in the stage of ________

Accepted Answer

performing

Question 23

which of the following statements is most likely to be true regarding the performing stage?

Accepted Answer

for permanent work groups, performing is the last stage in development

Question 24

which of the following is true with regard to the five-stage group development model?

Accepted Answer

a positive social focus may aid a group in reaching the performing stage more rapidly

Question 25

which of the following statements is true with regard to the punctuated-equilibrium model of group development?

Accepted Answer

it characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes

Question 26

tabby tolman is a project coordinator  she has become worried about team\'s progress   with two weeks left to go for a high priority project of a month\'s duration, she has now begun to see some work coming through and is relieved. this development reflects that the group is at the stage of ________

Accepted Answer

transition following the halfway mark in the timeline

Question 27

the first phase of group development for temporary groups involves ________

Accepted Answer

the determination of the group\'s direction

Question 28

the determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ________ phase in the punctuated-equilibrium model.

Accepted Answer

first meeting

Question 29

which of the following represents the major determinants of group development and functioning as depicted by the punctuated-equilibrium model?

Accepted Answer

deadlines and time contraints

Question 30

a batch of trainees has been assigned a new project, and the team is unsure of the details of the project and how they will pursue its completion as a group with specific tasks and roles. this batch of trainees is in the forming stage of group development.

Accepted Answer

true

Question 31

during the forming stage of group development, close relationships develop and the group demonstrates cohesiveness

Accepted Answer

false

Question 32

the development of temporary work groups is best understood in terms of the five-stage group development model

Accepted Answer

false

Question 33

role perception is defines as ________

Accepted Answer

our view of how we are supposed to act in a given situation

Question 34

janice cooper has recently joined a hospital  she feels that as a nurse she must be gentle, pleasant, and caring at all times so she can serve her patients well  the scenario reflects janice\'s ________

Accepted Answer

role perception

Question 35

role ________ is defined as the way others believe you should act in a given context

Accepted Answer

expectation

Question 36

most people assume that police officers should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do their best to uphold the law. which of the following terms best represents these beliefs?

Accepted Answer

role expectation

Question 37

when ________, the result is role conflict

Accepted Answer

compliance with one role requirement may make it difficult to comply with another

Question 38

michael is devout and very active in his church. he is also a very dedicated employee. his manager offers him a promotion, but the new role will require him to work sundays and miss some church activities. in this situation, michael is most likely to experience ________

Accepted Answer

role conflict

Question 39

role perception indicates our view of how we are supposed to act in a given situation

Accepted Answer

true

Question 40

role expectations at work are often conveyed through the psychological contract

Accepted Answer

true

Question 41

which of the following represents the acceptable standards of behavior within a group that are shared by the group\'s members?

Accepted Answer

norms

Question 42

which of the following is an example of performance norms?

Accepted Answer

the manner in which a job must be done

Question 43

the ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job

Accepted Answer

social arrangement

Question 44

a local government work crew cleans up parks and other public spaces. in this crew, the dirtiest jobs are generally given to the newest members, while the more senior members of the crew tend to do little except draw their pay. which of the following classes of norms encompasses arrangements like this?

Accepted Answer

resource allocation norms

Question 45

________ refers to the adjustment of one\'s behavior to align with the norms of the group

Accepted Answer

conformity

Question 46

the important groups to which an individual belongs or hopes to belong to are known as ________ groups

Accepted Answer

reference

Question 47

jonas wilkes has struggled for many years with tight finances at home  worked hard in college and prepared himself for a better life (house in the uptown wellington road and a membership in the diamond district club)  the residents of wellington road and the members at the golf course serve as a ________ for him

Accepted Answer

reference group

Question 48

which of the following terms best represent voluntary actions that violate significant organizational norms an, in doing so, threaten the well-being of the organization or its members?

Accepted Answer

deviant workplace behavior

OB Exam 3 CH 9,10,12,13

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