OB Chapter 1 – Flashcards
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The description of an organization as more like a snake pit, with daily conflict, distress and struggle would come from which level within the organization a. group level b. organizational level c. individual level d. department level
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individual level
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the snake pit metaphor of organization behavior conveys the a. dark side of organizations b. the dark side of human behavior c. the dark side of competition d. the dark side of the globalization of markets
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dark side of human behavior
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The study of individual and group dynamics in organization settings describes the content of studying in a. organization theory b. organization design c. organizational behavior d. organizational development
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organizational behavior
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The description of an organization as a clock works in which human behavior is logical and rational would come from which level within the organization a. individual level b. group or department level c. organizational level d. internal level
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organization level
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THe study of organizational behavior is concerned with a. psychosocial, interpersonal, and organizational structure b. psychosocial, interpersonal, and work design c. interpersonal, group dynamics in organizations, and work design d. psychosocial, interpersonal, and group dynamics in organizations
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psychosocial interpersonal and group dynamics in organizations
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Which organizational variable is important to the study of group dynamics a. organization structure b. the design of work c. job task d. hierarchy of authority
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design of work
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An internal perspective of human behavior tends to explain a persons action in terms of a. job demands b. personal value system c. task design d. organization communication channels
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personal value system
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All of the following are behavioral processes except: a. cognition b. perceiving c. judging d. leading
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leading
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cognition perceiving and judging are examples of ______
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behavioral processes
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The internal or external perspectives offer what? a. complementary explanations for human behavior b. similar explanations for human behavior c. conflicting explanations for human behavior d. alternative explanations for human behavior
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alternative explanations for human behavior
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When a manager states, "Mary is an outstanding employee because she has a high need for achievement," the manager is using which explanation for Mary's behavior? a. internal b. external c. interactive d. cultural
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internal
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When Mary's manager states"MAry is an outstanding employee because she is paid extremely well" the manager is using which perspective for MArys behavior? a. internal b. external c. interactive d. cultural
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external
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Kurt Lewin may have best captured alternative explanations for human behavior when he stated behavior is a function of a. the individual personality and preferences for leadership style b. the consequences of compliant and deviant behavior within social groups c. culture and the systemic properties of the organization d. the person and the environment
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the person and the environment
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What did KURT LEWIN state behavior is a function of?
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person and the environment
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The science of human behavior and individual differences is a. anthropology b. sociology c. engineering d. psychology
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psychology
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When black and decker placed a special emphasis on human productivity and efficiency through the application of organizational goal setting and differential piece rate systems, they were borrowing ideas from the discipline of a. psychology b. anthropology c. sociology d. engineering
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engineering
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Black and Decker borrowed ideas from what discipline?
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engineering
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Research focusing on the variety of roles within a society or culture highlights which disciplines contribution to organizational behavior? a. psychology b. sociology c. anthropology d. medicine
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Sociology
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Culture and the study of learned behavior comprise the domain of
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anthropology
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The first discipline to take the modern corporation as the unit of analysis and emphasize the design implementation and coordination of various administrative and organization systems was a. psychology b. sociology c. management d. anthropology
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management
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The recent growth of corporate wellness programs is an example of a contribution from which discipline? a. medicine b. psychology c. sociology d. management
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Mediciine
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THe specific setting within which organizational behavior is enacted would be called the a. situation b. external environment c. organizational context d. group
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organizational context
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Which of the following is not an internal components of a work organization? a. structure b. task c. technology d. product market
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product market
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The task of an organization is reflected in its a. human resources b. mission, purpose or goal c. input materials d. structure
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mission purpose or goal
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Its open system the transformation or conversion of inputs to outputs is accomplished with a. technology b. task structure c. borrowed financial resources d. robots
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technology
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23. A federal regulatory agency can be considered part of an organization's: a. formal structure b. labor market c. external task environment d. transformation technology
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external task environment
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24. The use of a wide range of tools, knowledge, and/or techniques used to transform inputs into outputs is called: a. task environment b. structure c. the mission d. the technology
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the technology
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25. An organization's suppliers, customers, and federal regulators is called the: a. task environment b. market c. political economy d. general environment
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task environment
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26. The human, informational, material, and financial resources of an organization system would be considered: a. inputs b. throughputs c. the transformation d. outputs
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inputs
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27. The Hawthorne Studies uncovered the importance of: a. the workflow and scheduling of work for production efficiency b. delegating authority downward and throughout the organization c. the informal organization d. viewing an organization as clockworks
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the informal organization
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28. The beliefs and assumptions about people, work, and the organization best reflects the: a. formal organization b. overt part of an organization c. informal organization d. social surface
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informal organization
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29. All of the following are aspects of the formal organization except: a. job descriptions b. the friendship/relationship between two employees c. the hierarchical superior-subordinate authority relationship d. the workflow sequence between two departments
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the friendship/relationship between two employees
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30. A leading force currently driving change at work is: a. global competition b. politics c. quality d. process management
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global competition
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31. A significant aspect of total quality management is: a. employee-driven suggestion systems b. continuous improvement and attention to customer needs c. the use of computers d. the suboptimization of resource allocation
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continuous improvement and attention to customer needs
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32. Each of the following characterizes the SIX SIGMA philosophy for company-wide quality improvement except: a. customer-driven focus b. decision making based on quantitative data c. a high-performance system to execute business strategy d. an emphasis on improving quality within the production process
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an emphasis on improving quality within the production process
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33. Which of the following statements is most correct with respect to total quality management? a. Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line. b. Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior. c. Quality is an employee-oriented philosophy required by quality engineers. d. Quality is machine driven with quality improvements resulting from use of robotic equipment.
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Quality is a customer oriented philosophy with important implications for virtually all aspects of organizational behavior
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34. The four main driving forces creating and shaping changes at work include: a. globalization, demography, diversity, ethics b. globalization, technology, religiosity, ethics c. globalization, technology, diversity, employee attitudes d. globalization, diversity, ethics, and technology
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globalization diversity ethics and technology
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35. A questioning, probing attitude is at the core of: a. job performance b. organizational reality c. critical thinking d. subjective knowledge
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critical thinking
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36. Objective knowledge, in any field of study, is developed through: a. experience b. past practices and training c. a review of the relevant literature d. basic and applied research
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basic and applied research
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37. Acquisition of objective knowledge and skill development can occur interactively through: a. rote memorization b. experiential learning c. reading d. imitating the successful behavior of others
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experimental learning
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38. Developing skills is different from acquiring objective knowledge because it requires: a. empirical testing b. induction c. deduction d. structured practice and feedback
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structured practice and FEEDBACK
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A legitimate criticism of Kohlberg's model of cognitive moral development includes: a. individuals do not appear to go through stages b. maturity has not been found to be related to moral development c. the model does not take gender differences into account d. the fact that women and men face different moral dilemmas
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D
