question

Chapter 1 describes one of the breakthrough events for the development of BPM, i.e., how one company's purchasing process was redesigned to be as efficient as another company's purchasing process. The two companies were:

answer

Ford and Mazda

question

The "integrated" process puts together the processes of...

answer

Fulfillment, Production, Procurement

question

Which is NOT an "ingredient" (i.e., building block) of a business process?

answer

Decision point (gateway) Event Entity (Correct Response) Activity

question

Chapter 1 describes the differences between BPR and BPM. In a nutshell, it can be said that:

answer

BPR should be seen as a subset of techniques that can be used in the context of BPM

question

The BPM lifecycle involves the following activities in the following order:

answer

Process Identification - Process Discovery - Process Analysis - Process Redesign - Process Implementation - Process Monitoring and Control

question

Which of the following statements is NOT true?

answer

A BPMN diagram involving two or more pools is called a collaboration diagram A white-box pool is one where activities, events, gateways and data objects are represented (i.e., not hidden) A data object is for persistent data that must be kept beyond the duration of a process instance (Correct Response) BPMN allows for the state of a data object to be expressed in square brackets

question

Which of the following statements is NOT true?

answer

A BPMN diagram involving two or more pools is called a collaboration diagram A white-box pool is one where activities, events, gateways and data objects are represented (i.e., not hidden) A data object is for persistent data that must be kept beyond the duration of a process instance(Correct Response) BPMN allows for the state of a data object to be expressed in square brackets

question

Which of the following statements is NOT true?

answer

A message flow can connect a task in a pool to the boundary of another pool The source of a message flow may be a task The target of a message flow may be a task A message flow can connect a task in a pool to another task in the same pool (Correct Answer)

question

If an activity (or task) has two output sequence flows, it is the same as if the activity (or task) was followed by an:

answer

XOR-join XOR-split AND-split (Correct Answer) AND-join

question

Which of the following statements is NOT true?

answer

An activity should be named with a verb in the imperative form followed by a noun The oblique cut on a sequence flow indicates the default flow Within a given process instance, only one of the sequence flows following a splitting exclusive gateway can be activated A message flow can target a gateway(Correct Response)

question

What statement about the start and end events within a sub-process is TRUE?

answer

The sub-process should start with one none start event, and have as many end events as necessary. (Correct Response) The start event is not needed, but the end event(s) is/are. They are not needed, except within an ad-hoc sub-process. An end event is not needed, but there should be at least one start event.

question

How many flow objects should one strive not to go over in a given business process?

answer

30

question

The task type that is used to represent work done by a person with the assistance of automation is called:

answer

user(Correct Answer) manual automated Incorrect Response hybrid

question

If an activity (or task) has two input sequence flows, it is the same as if the activity (or task) was preceded by a/an:

answer

XOR-join (Correct Answer) AND-join AND-split XOR-split

question

The tilde symbol is used to represent a/an:

answer

Ad-hoc sub-process

question

A "group" is a BPMN artefact that allows one to organize and highlight parts of a business process in order to increase its comprehensibility

answer

True

question

The association that links a text annotation to a task has no direction

answer

True

question

A message flow may connect to a gateway, but only if this gateway is in another pool

answer

False

question

A "token" can move along sequence flows, but not along message flows

answer

True

question

"Rejected Order" is a good name for a task

answer

False

question

Only one event can be attached to the boundary of an activity

answer

False

question

If a start event has a trigger, it has to be of the catching type.

answer

True

question

A delay can be represented by an intermediate timer event on the boundary of an activity.

answer

False

question

TRUE or FALSE: When a token arrives at an exclusive merge gateway (X-join), it is held until another token arrives.

answer

False

question

TRUE or FALSE: The production process includes all the steps needed to acquire/procure material.

answer

False

question

TRUE or FALSE: A sequence flow can be used to communicate between two pools, if it is done via an intermediate message event.

answer

False

question

TRUE or FALSE: An end event is always catching.

answer

False

question

TRUE or FALSE: If an intermediate event with a dashed double border is placed on the boundary of a task, this task will be aborted if this event is triggered.

answer

False

question

TRUE or FALSE: The behavior of a throwing intermediate message event is the following: it receives a token, and then it emits a message to a different pool.

answer

True

question

TRUE or FALSE: Intermediate boundary events are always catching, never throwing.

answer

True

question

TRUE or FALSE: An event represents work performed in a business process.

answer

False

question

TRUE or FALSE: If an activity (or task) has two input sequence flows, it is the same as if the activity (or task) were preceded by a merging exclusive gateway.

answer

True

question

TRUE or FALSE: A splitting event-based gateway must be paired with a merging event-based gateway.

answer

False

question

Which statement about the "default" sequence flow is FALSE?

answer

It has a slash symbol on it. It does not make sense to have a default sequence flow on a sequence flow coming from an AND-split. It provides an automatic escape mechanism in case all other conditions evaluate to false. It will always be taken.(Correct Response) It is never required.

question

Which of the following statements best describes the "silo effect"?

answer

People in different functional areas want to make their groups look better and will sometimes undermine the performance of other groups. People in different functional areas focus solely on their part of the process, without regard to the consequences for the other components of the process.(Correct Response) People in different functional areas specialize in different parts of the process, thus eliminating redundancy, which makes the overall process more efficient. Some functional groups in a process are unnecessary and are only included because of organizational politics. Some functional groups in a process are more efficient than other functional groups.

question

Which of the following statements about BPMN is TRUE?

answer

A sub-process cannot have intermediate interrupting events on its boundary. Start events can either throw or catch. End events with a trigger can only throw (not catch). (Correct Response) A terminate event can either be an intermediate or an end event. Signal events cannot be used to communicate between participants within a pool.

question

A BPMN diagram that features two or more pools is called ________. This diagram portrays how the two processes interact with each other.

answer

A Collaboration diagram

question

John wants to set up a sub-process, but he is unsure which one to use. He knows that the sub-process will have multiple tasks that may be repeated and/or happen without a specific pattern. Which of the following is the sub-process that John should use?

answer

Ad-Hoc Sub-process

question

A task or a sub-process that is "global" (a.k.a. "call activity") can be invoked in other process models. It is represented by:

answer

A thick border.

question

Which of the following is FALSE about the "Timer Event"?

answer

An intermediate timer event can be on the output flow of an Event-based gateway. An intermediate timer event can interrupt an activity if it is on its boundary. A standalone intermediate timer event represents a 'delay' in the flow of a process. Timer events can end a process. (Correct Response) Timer events can start a process.

question

Which of the following does not follow BPMN conventions?

answer

An inclusive gateway with only two outgoing sequence flows A parallel gateway followed by two outgoing sequence flows leading to sub-processes A parallel gateway followed by more than two outgoing sequence flows An event-base gateway followed by two outgoing sequence flows leading to sub-processes (Correct Response) An exclusive gateway with more than two outgoing sequence flows

question

When I accept a token on my input flow, I emit a token on each one of my output flows. Each of these tokens is received by an Intermediate Event which waits for its trigger; whichever of these Events is triggered first "wins", and the token passes through that Event - all the other waiting tokens are consumed. Who am I?

answer

An event-based gateway

question

Which statement is FALSE about BPMN activities?

answer

An activity is a piece of work performed in a business process. A sub-process is an activity that can be further decomposed in other activities. A task is an activity that is considered atomic within a given business process. A given activity can be located on the common boundary of two swimlanes. (Correct Response) An activity should be named "verb noun".

question

Which statement about inclusive gateways is FALSE?

answer

In some cases, all of the sequence flows outgoing from a splitting inclusive gateway may be executed. The circle (O) inside the gateway is the symbol representing an inclusive gateway. The merging inclusive gateway paired with a splitting inclusive gateway may have the X symbol within it. (Correct Response) An alternative notation to an inclusive gateway is the use conditional sequence flows. A sequence flow outgoing from a splitting inclusive gateway may lead to an event.

question

Which of the following statements about BPM is FALSE?

answer

BPM is about creating the best model to represent an organization's data. (Correct Response) BPM is a management practice that provides for governance of a business's process environment toward the goal of improving agility and operational performance. BPM stands for Business Process Management. BPM is a systematic approach to improving a company's business processes. BPM is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes.

question

The three types of process model quality assurance are

answer

Syntactic, semantic, and pragmatic

question

Which process discovery technique has the potential drawback of people behaving differently?

answer

Observation

question

Which of the following is NOT a challenge related to process discovery?

answer

Fragmented process knowledge Domain experts typically think of processes on a case level Process analysts typically do not possess adequate facilitation skills (Correct Answer) Domain experts are typically not familiar with business process modeling languages

question

True or False? Process discovery is defined as the act of gathering information to create the "to be" model

answer

False

question

True or False? A domain expert typically has good modeling skills

answer

False

question

Which statement about Value-Added Analysis is FALSE...

answer

It requires each activity to be classified as VA, NVA, or BVA Its goal is to minimize/eliminate BVA activities (Correct Response) NVA activities include handovers VA activities produce value to the customer It is a qualitative analysis technique

question

Which of the following techniques is useful to find the root cause of an issue?

answer

Why-why Diagram

question

The only difference between calculating cycle time and calculating cost relates to the treatment of...

answer

AND-blocks

question

Which statement about cycle time efficiency is TRUE ?

answer

It is equivalent to total cycle time minus waiting time It is calculated by the ratio: Cycle Time / Theoretical Cycle Time A value approaching 0 indicates that there is little room for improving the cycle time All these statements are false (Correct Answer) Its unit of measure is time (minutes, hours, etc.)

question

TRUE or FALSE: "Six Sigma" is a quality control approach invented by Toyota.

answer

False

question

TRUE or FALSE: "Cycle time" includes waiting time.

answer

True

question

TRUE or FALSE: Little's Law only applies to stable processes, where average inflow = average outflow

answer

True

question

TRUE or FALSE: Transportation losses (a type of waste) have to do with unnecessary movement of people.

answer

False

question

TRUE or FALSE: Six Sigma improves efficiency, whereas Lean reduces variation in outputs.

answer

False

question

Checking the "As-Is" process model for correctness and completeness involves checking

answer

Semantic quality

question

During which stage of the BPM Lifecycle is the "to be" model defined?

answer

Process Redesign

question

In the "Lean Manufacturing" video we watched in class (i.e., envelopes stuffing), we learned that...

answer

"One piece flow" usually leads to a better cycle time

question

What is "KAIZEN"?

answer

A Japanese term used to describe continuous improvement.

question

Which of the following is NOT a process discovery method?

answer

Asking domain experts to explain how they do their jobs Running simulations of the current process to determine where the bottlenecks are (Correct Response) Observing people at work Analyzing computer logs showing how the organization dealt with its clients or customers in the past Assembling all of the people associated with a process in the same room to discuss the process

question

Which of the following is NOT a source of waste according to Lean thinking?

answer

Waiting. Unnecessary processing. Underproduction. (Correct Response) Inventory/Storage. All answers are sources of waste.

question

According to Mr. Shindelman, what source of waste leads to many others, and is thus the most important

answer

Defects

question

At Smoothie King in Atlanta, customers order (on average) 60 smoothies an hour. A smoothie takes about 5 minutes to make. How many smoothies are being made, on average, at any point in time?

answer

5 smoothies

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