question

As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to achieve which of the primary business objectives?

answer

Improved decision making

question

Journalist Thomas Friedman's description of the world as "flat" referred to:

answer

The flattening of economic and cultural advantages of developed countries.

question

The six important business objectives of information system investment include all of the following except:

answer

Employee morale

question

The use of information systems because of necessity describes the business objective of:

answer

Survival

question

All of the following choices describe ways for a company to achieve a competitive advantage, except:

answer

implementing information systems to support better management decision making

question

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

answer

Improved decision making

question

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

answer

Survival

question

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

answer

Decision making and control in an organization

question

The three activities in an information system that produce the information organizations use to control operations are:

answer

Input, processing, and output

question

All of the following describe the effects of globalization except:

answer

Increases in transaction costs

question

The average number of tickets sold daily online is an example of:

answer

Meaningful information

question

Output:

answer

Transfers processed information to the people who will use it or to the activities for which it will be used

question

Converting raw data into a more meaningful form is called:

answer

Processing

question

An example of raw data from a national chain of automobile stores would be:

answer

1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28,000.

question

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

answer

Modern information systems

question

The field that deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm, is called:

answer

Management information systems

question

A hierarchy:

answer

IS a pyramid structure of rising authority and responsibility

question

In a hierarchical organization, the upper levels consist of:

answer

Managerial, professional, and technical workers

question

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

answer

Culture

question

All of the following can be considered managerial responsibilities except:

answer

Designing new information systems

question

Data management technology consists of:

answer

The software governing the organization of data on physical storage media

question

A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering:

answer

The types of reviews in place for selecting data input personnel

question

Intranets:

answer

Use internet technology for a private company network

question

The first step in the four-step model of business problem solving is:

answer

Identifying the problem

question

Inadequate database capacity is an example of the ________ dimension of business problems.

answer

Technology

question

Legal and regulatory compliance is an example of the ________ dimension of business problems.

answer

People

question

You are a new manager at a plumbing supply manufacturer where there is an unusually high number of returns for a new aerator for a high-end faucet in production. In viewing the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

answer

People

question

Poor business processes is an example of the ________ dimension of business problems.

answer

Organizational

question

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:

answer

People dimension

question

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

answer

Organizational dimension

question

In choosing the best solution for a business problem, one of the most important considerations is:

answer

Existing resources and skills

question

The final step in the four-step model of business problem solving is:

answer

Implementation

question

Which of the following would not be considered part of the implementation phase of problem solving?

answer

Evaluating a selection of software packages for implementing a new business process.

question

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

answer

The continuous nature of problem solving

question

One of the most frequent errors in problem solving is:

answer

Rushing to judgement

question

A major criterion in deciding the most important perspectives of a business problem is:

answer

Usefulness

question

Which of the following is an example of a business using information systems to create new products and services?

answer

Apple's creation of the ipod

question

An example of a business using information systems to attain competitive advantage is:

answer

Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.

question

An example of a business using information systems for customer and supplier intimacy is:

answer

JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced

question

An information skill important for an accounting major would be:

answer

An understanding of online transactions and reporting systems

question

An information skill important for a marketing major would be:

answer

An understanding of product management enterprise systems

question

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ element of the system.

answer

Organizational

question

What is the estimated growth rate for information systems managers' jobs through 2020?

answer

5%

question

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

answer

Customer and supplier intimacy

question

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

answer

Senior managers

question

Operations management, as a discipline, is directly relevant to all of the following occupational categories except:

answer

Financial managers

question

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?

answer

Indentify the problem, design alternative solutions, choose the best solution, and then implement the solution

question

Which of the following statements is not true?

answer

The impact of domestic IT outsourcing has been very disruptive to some regional areas of the US

question

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

answer

Culture affects how information systems solutions are implemented and used

question

Based on your reading of the case discussing mobile handhelds in the workplace, PepsiCo's custom iPhone app to coordinate deliveries enhances which of the following generic business objectives?

answer

Customer and supplier intimacy

question

The world's largest and most widely used network is:

answer

The internet

question

Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system describes:

answer

Software

question

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

answer

The web

question

Which of the following is not one of the three major categories of business problem solving?

answer

Environment

question

All of the following are elements of critical thinking except:

answer

Relying on gut instinct

question

The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

answer

Invoices and payments

question

Promoting the organization's products or services is a responsibility of the ________ function.

answer

Sales and marketing

question

Checking for product quality is an activity associated with the ________ function.

answer

Manufacturing and production

question

Which of the following is a cross-functional business process?

answer

Fulfilling a customer order

question

Employees that assist with paperwork at all levels of the firm are called:

answer

Data workers

question

The three principal levels of hierarchies within a business organization are:

answer

Senior management, middle management, and operational management

question

Key forces in a business's immediate environment include:

answer

Regulations

question

Engineers and architects are examples of:

answer

Knowledge workers

question

Which of the following is an example of a key force in a firm's broader, less immediate environment?

answer

Economic trends

question

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

answer

Transaction-processing system

question

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

answer

TPS

question

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:

answer

Management information systems

question

The term "management information systems" designates a specific category of information systems serving:

answer

Middle management functions

question

These systems are designed to summarize and report on the company's basic operations.

answer

Management information systems

question

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

answer

Decision support systems

question

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

answer

MIS

question

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

answer

Decision support systems

question

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

answer

DSS

question

DSS and MIS are also referred to as ________ systems.

answer

Business intelligence

question

Executive support systems are information systems that support the:

answer

Long-range planning activities of senior management

question

From your reading of the case study discussing TELUS's employee learning initiatives, which of the following statements best expresses their experience?

answer

Converting the learning environment from formal classes to a collaborative learning can achieve significant reductions in an organization's learning budget

question

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

answer

ESS

question

Which of the following best describes the goals of the Vail Ski Resort's implementation of new information systems, as described in the chapter case?

answer

Improve quality and breadth of products and services to engage more customers

question

These systems are designed to support organization-wide process coordination and integration.

answer

Enterprise applications

question

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.

answer

Enterprise system

question

What is the most important benefit of an enterprise application?

answer

Enabling business functions and departments to share information

question

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

answer

Supply-chain management

question

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

answer

CRM

question

Which type of information system would an intranet be most easily adapted to?

answer

KMS

question

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

answer

Extranet

question

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current banner ads. Which type of system will most efficiently provide a solution?

answer

Extranet

question

Buying or selling goods over the Internet is called:

answer

E-commerce

question

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

answer

E-business

question

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?

answer

An extranet with KMS capabilities

question

Interaction jobs are those jobs which:

answer

Are in the service sector and require close coordination and collaboration

question

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

answer

Extranet, to enable quick collaboration over the internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

question

In a business environment, the focus of collaboration is to:

answer

Accomplish the task at hand

question

Which of the following statements is not true about collaboration in a business setting?

answer

Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.

question

Each of the following is a quality of business organization and structure that serves to enable productive collaboration, except:

answer

Strong hierarchy

question

What is the primary benefit of using information services to enhance business processes?

answer

Automate manual processes

question

A wiki is a type of collaborative:

answer

Web site

question

Second Life is an example of a:

answer

Virtual world

question

The goal of social commerce applications is to:

answer

Share opinions about purchasing products or services

question

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

answer

Time/space matrix

question

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

answer

Electronic meeting software

question

The ________ is responsible for ensuring that the company complies with existing data privacy laws.

answer

CPO

question

The principal liaison between the information systems groups and the rest of the organization is a(n):

answer

Systems analyst

question

A ________ is a senior manager who oversees the use of IT in the firm.

answer

CIO

question

Development and support services for a firm's business systems are provided by:

answer

Application software services

question

Policies that determine which information technology will be used, when, and how, are provided by:

answer

IT standards services

question

A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources.

answer

Environment

question

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

answer

Synchronous

question

Supply chain management systems are one type of ________ because they automate the flow of information across company boundaries.

answer

Interorganizational system

question

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

answer

Telespresence

question

Which of the following best describes the type of information systems P implemented to maintain competitive advantage, as discussed in the chapter case?

answer

DSS

question

Which of the following is not one of the competitive forces of Porter's model?

answer

External environment

question

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

answer

New market entrants

question

Which of the following industries has the lowest barrier to entry?

answer

Restaurants

question

A substitute product of most concern for a cable TV distributor is:

answer

Satellite tv

question

Which of the following can force a business and its competitors to compete on price alone?

answer

Transparent marketplace

question

A firm can exercise greater control over its suppliers by having:

answer

More suppliers

question

Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces?

answer

Compete on employee loyalty

question

Walmart's continuous replenishment system allows it to:

answer

Provide an efficient customer response system

question

Which of the following illustrates the use of information systems to achieve product differentiation?

answer

A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers

question

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

answer

A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules

question

Which of the following illustrates the use of information systems to focus on market niche?

answer

A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy

question

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

answer

Market niche

question

________ is the ability to offer individually tailored products or services using the same production resources as bulk production.

answer

Mass customization

question

An information system can enable a company to focus on a market niche through:

answer

Intensive customer data analysis

question

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

answer

Focus on market niche

question

All of the following industries have been severely disrupted by the Internet except:

answer

PC manufacturer

question

To what competitive force did the printed encyclopedia industry succumb?

answer

Substitute products or services

question

Internet technology:

answer

Makes it easy for rivals to compete on price alone

question

The Internet raises the bargaining power of customers by:

answer

Making information available to everyone

question

The value chain model:

answer

Helps a firm identify points at which information technology can most effectively enhance its competitive postition

question

All of the following are considered primary activities of a firm except:

answer

Procurement

question

The support activities of a firm include:

answer

Organization infrastructure, human resources, technology, and procurement

question

Benchmarking:

answer

Compares the efficiency and effectiveness of your business processes against strict standards.

question

The most successful solutions or methods for achieving a business objective are called:

answer

Best practices

question

A firm's value chain is linked to the:

answer

Value chains of its suppliers, distributors, and customers

question

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

answer

Value web

question

How are information systems used at the industry level to achieve strategic advantage?

answer

By building industry-wide, IT-supported consortia and symposia

question

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, it is often referred to as creating:

answer

Synergies

question

An information system can enhance core competencies by:

answer

Encouraging the sharing of knowledge across business units

question

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:

answer

The law of diminishing returns

question

Network economics:

answer

Sees the cost of adding new members as inconsequential

question

In network economics, the value of a commercial software vendor's software products:

answer

Increases as more people use them

question

A virtual company:

answer

Uses the capabilities of other companies without being physically tied to those companies

question

The emergence of the World Wide Web acted as a disruptive technology for:

answer

Print publishing

question

Which of the following best describes business globalization?

answer

Businesses selling their products worldwide

question

The greatest impact the Internet has had on globalization is in lowering the costs of:

answer

Entry to global-scale operations

question

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

answer

Multinational

question

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin.

answer

Domestic exporter

question

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

answer

Decentralized

question

________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

answer

Duplicated

question

A firm that locates all systems development and operations at its headquarters is using a ________ system configuration.

answer

Centralized

question

________ typically develop a single information system, usually at the home base, and then replicate it around the world.

answer

Franchisers

question

Which of the following does not describe a difference between the way customers and producers see quality?

answer

For a consumer, quality means uniformity of the product

question

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

answer

TQM

question

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

answer

Six sigma

question

Which of the following is not an advantage for new companies entering the marketplace?

answer

They can establish new relationships with suppliers

question

Based on your reading of the chapter case, which of the four generic business strategies was Ford Motor company following in implementing its new software and apps?

answer

Product differentiation

question

The iPad can be seen as a disruptive technology for the ________ industry.

answer

Publishing

question

All of the following have been disruptive technologies except:

answer

Minicomputers

question

All of the following are ways to improve quality except:

answer

Implementing a new information system

question

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

answer

CAD software

question

A ________ is an activity at which a firm excels as a world-class leader.

answer

Core competency

question

All of the following are psychological aspects of quality except:

answer

Effective marketing

question

In a(n) ________ computing model, companies use their own infrastructure for essential computing tasks and adopt public cloud computing for less critical operations or additional processing during peak business periods.

answer

Hybrid cloud

question

Software that manages the resources of the computer is called:

answer

System software

question

Software used to apply the computer to a specific task for an end user is called:

answer

Application software

question

Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors, is called:

answer

Data management software

question

Legacy systems are still in use today because:

answer

They are to expensive to redisign

question

What would be a reason for using a workstation rather than a personal computer?

answer

When you need more powerful computational abilities

question

Which of the following types of computer would you use to support a computer network?

answer

Server

question

Which of the following types of computer is used for weather forecasting?

answer

Supercomputer

question

Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called:

answer

Grid computing

question

The use of multiple computers linked by a communications network for processing is called:

answer

Distributed processing

question

The business case for using grid computing involves all of the following except:

answer

Centralized maintenance

question

In client/server computing, the client is:

answer

The computer that acts as the user point of entry

question

In a multitiered network:

answer

The work of the entire network is balanced over several levels of servers

question

A client computer networked to a server computer, with processing split between the two types of machines, is called a(n) ________ architecture.

answer

Two-tiered client/server

question

The primary storage technologies are:

answer

Storage networks, magnetic tape, magnetic disk, and optical disk

question

Which of the following is a type of optical disk storage?

answer

CD-ROM

question

Which of the following storage technology stores data sequentially?

answer

Magnetic tape

question

A high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers, best describes:

answer

SAN

question

What type of device gathers data and converts them into electronic form for use by the computer?

answer

Input device

question

Which of the following devices collects data directly from the environment for input into a computer system?

answer

Sensor

question

Which of the following is not a type of output device?

answer

Keyboard

question

Virtualization:

answer

Can boost server utilization rates to 70% or higher

question

Which of the following statements is not true about cloud computing?

answer

It removes the concern about data and systems security for businesses

question

Purchasing computing power from a central computing service and paying only for the amount of computing power used is commonly referred to as:

answer

Utility computing

question

________ describes the practices and technologies used minimize the environmental effects of manufacturing and managing computing devices.

answer

Green computing

question

An example of autonomic computing is:

answer

Virus protection software that runs and updates itself automatically

question

An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and self-destruction is called:

answer

Autonomic computing

question

The interactive, multiuser operating system developed by Bell Laboratories in 1969 to be highly supportive of communications and networking is:

answer

UNIX

question

Linux is:

answer

An example of open-source software

question

Linux plays a major role in supporting business information systems, and has garnered about ________ of the U.S. server market.

answer

25 percent

question

Which of the following is not one of the most important programming languages for business?

answer

XML

question

The toy manufacturer you work for wants to exchange data with a chain of toy stores in order to improve their distribution and speed to market. The toy stores use different software than your firm. Which of the following tools or technologies presents the best solution?

answer

Web services

question

Apps:

answer

Require the user to have an online connection

question

Microsoft Word is an example of:

answer

Word-processing software

question

Linux:

answer

Is a Windows-like operating system

question

Microsoft Excel is an example of:

answer

Spreadsheet software

question

Which type of software provides more control over text and graphic placement in the layout of a page than word processing software?

answer

Desktop publishing software

question

The main challenge coming to Microsoft's Office software suite will be:

answer

Web-based productivity software such as Google Apps

question

A software suite:

answer

Includes full-featured versions of application software bundled as a unit

question

Running a Java program on a computer requires:

answer

A Java Virtual Machine to be installed on the computer

question

What is the foundation technology for Web services?

answer

XML

question

A set of self-contained services that communicate with each other to create a working software application is called:

answer

SOA

question

ChicagoCrime.org, which combines Google Maps with crime data for the city of Chicago, is an example of:

answer

Mashup

question

Software applications that combine different components of online software applications are referred to as:

answer

Mashups

question

All of the following place strain on system capacity, except for:

answer

Minimized response time for transaction processing

question

Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?

answer

Scalability

question

To analyze the direct and indirect costs and determine the actual cost of specific technology implementations, you would use a:

answer

Total cost of ownership model

question

Translating software to different languages is commonly referred to as:

answer

Software localization

question

In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n):

answer

SLA

question

In co-location, a firm:

answer

Purchases and owns their Web server but locates the server in the physical facility of a hosting service

question

Which of the following is an open-source operating system designed for mobile devices?

answer

Android

question

A(n) ________ allows users to interact with a computer by using several fingers to perform gestures without using a mouse or keyboard.

answer

Multitouch interface

question

________ is an operating system-independent, processor-independent, object-oriented programming language that has become a leading interactive programming environment for the Web.

answer

Java

question

________ is free software created and updated by a worldwide community of programmers.

answer

Open-source software

question

You use ________ to predict when a computer hardware system becomes saturated.

answer

Capacity planning

question

The device that acts as a connection point between computers and can filter and forward data to a specified destination is called a(n):

answer

Switch

question

The Internet is based on which three key technologies?

answer

Client/server computing, packet switching, and the development of communications standards for linking networks and computers

question

The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called:

answer

Packet switching

question

The telephone system is an example of a ________ network.

answer

Circuit-Switched

question

Which of the following is not a characteristic of packet switching?

answer

Packet switching requires point-to-point circuits

question

In TCP/IP, IP is responsible for:

answer

Disassembling and reassembling of packets during transmission

question

In a telecommunications network architecture, a protocol is:

answer

A standard set of rules and procedures for control of communications in a network

question

What are the four layers of the TCP/IP reference model?

answer

Application, transport, Internet, and network interface

question

Which signal types are represented by a continuous waveform?

answer

Analog

question

To use the analog telephone system for sending digital data, you must also use:

answer

A modem

question

Which type of network is used to connect digital devices within a half-mile or 500-meter radius?

answer

LAN

question

Which type of network serves a small group of computers, allowing them to share resources and peripherals without using a dedicated server?

answer

Peer-to-peer

question

Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?

answer

Peer-to-peer network

question

Which of the following is considered by many to be the defining Web 2.0 application?

answer

Social networking

question

Which of the following enables multiple users to create and edit Web documents?

answer

Wiki

question

The "Internet of Things" refers to:

answer

A vision of pervasive Web, in which common objects are connected to and controlled over the Internet

question

A network that spans a city, and sometimes its major suburbs as well, is called a:

answer

MAN

question

A network that covers entire geographical regions is most commonly referred to as a(n):

answer

Wide are network

question

Which of the following is a challenge posed by Wi-Fi networks?

answer

Susceptibility to interference from nearby wireless systems

question

Bandwidth is the:

answer

Difference between the highest and lowest frequencies that can be accommodated on a single channel.

question

The total amount of digital information that can be transmitted through any telecommunications medium is measured in:

answer

BPS

question

Digital subscriber lines:

answer

Operate over existing telephone lines to carry voice, data, and video

question

T lines:

answer

Are high-speed, leased data lines providing guaranteed service levels

question

Which protocol is the Internet based on?

answer

TCP/IP

question

What service converts IP addresses into more recognizable alphanumeric names?

answer

DNS

question

The child domain of the root is the:

answer

Top-level domain

question

In the domain name "http://myspace.blogging.com", what are the root, top-level, second-level, and third-level domains, respectively?

answer

".", com, blogging, myspace

question

Which organization helps define the overall structure of the Internet?

answer

IAB

question

IPv6 is being developed in order to:

answer

Created more IP addresses

question

Which of the following services enables logging on to one computer system and working on another?

answer

Telnet

question

Instant messaging is a type of ________ service.

answer

Chat

question

Which of the following statements about RFID is not true?

answer

RFIDs require line-of-sight contact to be read

question

________ integrate(s) disparate channels for voice communications, data communications, instant messaging, e-mail, and electronic conferencing into a single experience.

answer

Unified communication

question

A VPN:

answer

Is an encrypted private network configured within a public network

question

Web browser software requests Web pages from the Internet using which protocol?

answer

HTTP

question

Together, a protocol prefix, a domain name, a directory path, and a document name, are called a(n):

answer

Uniform resource locator

question

The most common Web server today, controlling 65 percent of the market, is:

answer

Apache HTTP Server

question

What technology allows people to have content pulled from Web sites and fed automatically to their computers?

answer

RSS

question

The process of employing techniques to help a Web site achieve a higher ranking with the major search engines is called:

answer

SEO

question

Which of the following statements is not true about search engines?

answer

There are hundreds of search engines vying for user attention, with no clear leader having yet emerged.

question

Which of the following is an example of the "visual Web"?

answer

question

A LAN would be used to connect all of the following except:

answer

All of the computers in a city

question

The most appropriate wireless networking standard for creating PANs is:

answer

Bluetooth

question

Bluetooth can be used to link up to ________ devices within a 10-meter area using low-power, radio-based communication.

answer

Eight

question

Which process is used to protect transmitted data in a VPN?

answer

Tunneling

question

One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as:

answer

Hotspots

question

The 802.11 set of standards is known as:

answer

Wi-Fi

question

The WiMax standard can transmit up to a distance of approximately:

answer

30 miles

question

What is the primary difference between 3G and 4G cellular systems?

answer

4G systems have greater transmission speeds

question

Based on your reading of the examples in the chapter, what would be the best use of RFID for a business?

answer

Managing the supply chain

question

A ________ is special software that routes and manages communications on the network and coordinates networks resources.

answer

Network operating system/NOS

question

Prior to the development of ________, computer networks used leased, dedicated telephone circuits to communicate with other computers in remote locations.

answer

Packet switching

question

In Europe, and much of the world, the standard for cellular services is:

answer

GSM

question

A(n) ________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network, router, or hub.

answer

Access point

question

From your reading of the chapter's opening case, Nvidia implemented new information systems in order to achieve which of the main six business objectives?

answer

Improved decision making

question

A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:

answer

ERP systems

question

Enterprise software is built around thousands of predefined business processes that reflect:

answer

Best practices

question

Which of the following is not true about enterprise systems?

answer

Enterprise software is expressly built to allow companies to mimic their unique business practices

question

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

answer

Select the functions of the system you wish to use

question

When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with:

answer

Configuration tables

question

In order to achieve maximum benefit from an enterprise software package, a business:

answer

Changes the way it works to match the software's business processes.

question

Supply chain complexity and scale increases when firms:

answer

Produce products and services that coordinate with hundreds or more firms and suppliers.

question

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a:

answer

Supply Chain

question

Components or parts of finished products are referred to as:

answer

Intermediate products

question

A company's suppliers, supplier's suppliers, and the processes for managing relationships with them is the:

answer

Upstream portion of the supply chain

question

A company's organizations and processes for distributing and delivering products to the final customers is the:

answer

Downstream portion of the supply chain

question

Uncertainties arise in any supply chain because of:

answer

Unforeseeable events

question

Why is overstocking warehouses not an effective solution for a problem of low availability?

answer

It increases inventory costs

question

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

answer

Safety stock

question

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.

answer

Just-in-time

question

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

answer

Bullwhip

question

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

answer

Planning;execution

question

Systems that enable a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product, best describes supply chain ________ systems.

answer

Planning

question

Supply chain planning systems:

answer

Identifying the transportation mode to use for product delivery

question

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

answer

Demand planning

question

Supply chain ________ systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

answer

Execution

question

Capabilities of supply chain execution systems would not include:

answer

Identifying the optimal transportation mode

question

From your reading of the Land O' Lakes case study, the company implemented which type of system to improve supply chain efficiency?

answer

Supply-chain planning system

question

A supply chain driven by actual customer orders or purchases follows a ________ model.

answer

Pull-based model

question

A build-to-order supply-chain model is also called a ________ model.

answer

Demand-driven

question

Concurrent supply chains are made possible by which technology?

answer

The Internet

question

The business value of an effective supply-chain management system includes all of the following except:

answer

Increased inventory levels

question

A ________ is a method of interaction with a customer, such as telephone or customer service desk.

answer

Touch point

question

Which of the following would not be considered a contact point?

answer

Intranet

question

________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners.

answer

PRM

question

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

answer

ERM

question

Customer relationship management systems typically provide software and online tools for sales, customer service, and:

answer

Marketing

question

SFA modules in CRM systems would provide tools for:

answer

Managing sales prospect and contact information

question

CRM systems help businesses obtain which business objective?

answer

Customer and Supplier intimacy

question

Customer service modules in CRM systems provide tools for:

answer

Assigning and managing customer service request

question

Marketing modules in CRM systems would provide tools for:

answer

Identifying profitable and unprofitable customers

question

Selling a customer with a checking account a home improvement loan is an example of:

answer

Cross-selling

question

________ management is an important capability for customer service processes that is found in most major CRM software products.

answer

Returns

question

Which of the following is an important capability for sales processes that is found in most major CRM software products?

answer

Lead management

question

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.

answer

Analytical CRM

question

Operational CRM applications include tools for:

answer

Salesforce automation

question

Which of the following is not one of the four types of customers described in the case study on Graybar?

answer

Niche customers

question

Analyzing customer buying patterns is an example of:

answer

Analytical CRM

question

Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?

answer

CLTV

question

The measurement of the number of customers who stop using or purchasing products or services from a company is called:

answer

Churn rate

question

Which of the following statements about enterprise applications is not true?

answer

Enterprise applications are best implemented when few changes in business processes are required.

question

Which of the following is not an example of next-generation enterprise applications?

answer

Stand-alone suites

question

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

answer

E-business suites

question

The bullwhip effect is countered by:

answer

Reducing information uncertainty

question

Which of the following business objectives would be most helped by implementing an enterprise application?

answer

Customer and supplier intimacy

question

Which of the following features is the main reason an enterprise system helps a business improve decision-making?

answer

Up-to-the-minute data sharing

question

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services.

answer

SFA

question

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

answer

Operational

question

Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad hoc analysis, as part of the application.

answer

Business intelligence

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