MIS Chapter 7- Business Process Management – Flashcards
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IS Roles
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-To implement business process activities -May be entirely manual, automated, or mixed IS
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Calculation System
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1st IS to relieve workers of tedious, repetitive calculations
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Business Process
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Manner in which work is organized, coordinated, & focused to produce valuable product/service
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Why is Business Process Important?
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-Processing an order crosses departmental boundaries -credit card processing, shipping,
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Business Process Management
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Systematic process of creating, assessing, altering business processes
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How IS helps enhance business processes?
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-Achieve great efficiencies by automating parts of processes rethink streamline process
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4 steps of BPM
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-Create model of business process components -Create system components -Implement business process -Create policy for ongoing assessment of process effectiveness
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Functional Processes
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-Involves activities within a single department or function -Easier to use BPM with this PROBLEM: Thier information silos
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Islands of automation/information silos
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Work in isolation form one another
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Cross Functional Processes
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-Involve activities among several, or even many business management More difficult -Example: Customer Relationship Management (CRM)&ERP most common
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Problem of Functional Systems
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-Business processes are disjointed -Inefficiency -increase costs of system due to various issues
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Inter-organizational systems
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-Activities that process credit card transactions and activities with the shipper -SUPPLY CHAIN MANAGEMENT (SCM)
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Inventory
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-IS facilitates inventory control, management & policy -Track goods -Uses past data and compute various things
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RFID (radio frequency identification
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-Also called dedicated short range communication -similar to bar code ID -antenna -transceiver - Way to track inventory
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Just-in-time (JIT)
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-Inventory Policy seeks to have production inputs and delivered to the manufacturing site just as they are needed
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CRM
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Supports/enables a set of business processes for attracting, selling, managing,supporting customers
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Customer life cycles
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1) Solicitation: marketing &attraction..targeting 2) Lead Tracking (presale): customer acquisition, sell, prospect 3)Relationship Management Processes(post-sale): support and re-sale -Low and High customers 4) Loss/Churn : categorize
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Enterprise Resource Planning
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-Integrates all of the organization principal processes -More integration than CRM, adds human resources and accounting activities
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Characteristics of ERP
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-Efficient business processes -Inventory reduction -lead-time reduction -improved customer service -higher profitability
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Service-Oriented Architecture (SOA)
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