question

Organizations outsource projects to engage its management team in their free time. T/F

answer

False

question

Which of the following is a risk of outsourcing information systems?

answer

Vendors can gain access to critical knowledge of the outsourcing company.

question

information systems infrastructure is known to be very malleable. T/F

answer

False

question

In organizations where primary information systems support only accounting activities, a reporting arrangement wherein the chief information officer reports to the ________ is practical.

answer

chief financial officer

question

A systems analyst monitors, fixes, and tunes computer networks. T/F

answer

False

question

The _______ group's purpose is to protect information assets by establishing standards and management practices and policies.

answer

data administration

question

Which of the following staff functions is at the top-most level of a typical senior-level reporting relationship?

answer

chief operating officer

question

A salesperson's responsibility is to design and write computer programs. T/F

answer

False

question

A _____ designs and writes computer codes.

answer

programmer

question

Information systems users have the right to receive effective training in a format convenient to a user. T/F

answer

True

question

Information technology concerns products, techniques, procedures, and designs of computer-based technology. T/F

answer

True

question

______ is the process of hiring another organization to perform a service.

answer

outsourcing

question

Which of the following is right of a user of information systems?

answer

contributing to requirements for new system features and functions

question

An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ______ group within its IT department for information.

answer

technology

question

The responsibilities of a chief information officer are the same as those of a child technology officer. T/F

answer

False

question

The knowledge of responsibilities and duties of an information systems department helps one become a better consumer of the IS department's services. T/F

answer

True

question

The ______ group within the information systems department manages the process of creating new information systems as well as maintaining existing information system,s.

answer

development

question

In ______, hardware are both operating system and application software are leased.

answer

software as a service (SaaS)

question

Which of the following is a responsibility of a systems analyst?

answer

determining system requirements

question

In the context of information systems, maintenance means fixing problems or adapting existing information systems to support new features and functions. T/F

answer

True

question

A user support representative installs software and repairs computer equipment. T/F

answer

False

question

In an organization, the IS department's principal manager is called the ______.

answer

chief information officer

question

A _____ monitors, maintains, fixes, and tunes computer networks.

answer

network administrator

question

An outsource vendor can choose the technology that it wants to implement, unless a contract requires otherwise. T/F

answer

True

question

A technical writer writes program documentation, help-text, procedures, job descriptions, and training materials. T/F

answer

True

question

Which of the following is a responsibility of a small-scale project manager?

answer

initiate, plan, manage, monitor, and close down projects

question

An operations group within an IT department may include programmers, test engineers, and technical writers. T/F

answer

False

question

Gaining economies of scale is an advantage of outsourcing. T/F

answer

True

question

In service-oriented outsourcing, a vender is in the driver's seat. T/F

answer

True

question

Implementation risk is increased by outsourcing information systems services. T/F

answer

False

question

As a user of information systems, an employee has a responsibility to avoid _______.

answer

unauthorized hardware modifications

question

A user has the right to obtain necessary computing resources to perform his or her work efficiently. T/F

answer

True

question

The _____group investigates new information systems and determines how the organization can benefit from them.

answer

technology

question

Microsoft's Azure is an example of SaaS. T/F

answer

False

question

Information technology must be places into the structure of the information systems before an organization can use it. T/F

answer

True

question

_______ is a title given to the principal manager of an organization's IS department.

answer

chief information officer

question

The potential loss of intellectual capital is a concern related to outsourcing. T/F

answer

True

question

______ refers to the leasing of hardware with preinstalled operating systems.

answer

Platform as a Service (PaaS)

question

Which of the following statements is true of the development group of a company's information systems department?

answer

The size and structure of the group depends on whether programs are developed in-house or outsourced.

question

An information systems department is responsible for adapting infrastructure and systems for new business goals. T/F

answer

True

question

A _______ committee is a group of senior managers from the major business functions that works with the chief information officer to set information systems priorities and decide major IS projects and alternatives.

answer

steering

question

The purpose of an outsourcing relations department is to negotiate agreements with other companies to provide equipment, applications, or other services. T/F

answer

True

question

Which of the following is an advantage of outsourcing information systems?

answer

It can be an easy way to gain expertise otherwise not known.

question

A ________ performs a wide range of activities such as programming, testing, database design, communications and networks, project management, and is required to have an entrepreneurial attitude.

answer

consultant

question

The rights of an information systems user depend on the purpose of a system's usage. T/F

answer

True

question

Which of the following is true if the development group of a company's information systems department is staffed primarily by programmers, test engineers, technical writers, and other development personnel?

answer

The company develops programs in-house

question

Large-scale project managers require deeper project management knowledge than small-scale managers. T/F

answer

True

question

in order to accomplish organizational goals and objectives, an organization's information systems must be aligned with its ______.

answer

competitive strategy

question

Outsourcing has made in-house information systems functions obsolete. T/F

answer

False

question

In organizations that operate significant nonaccounting information systems, such as manufacturers, a reporting arrangement wherein the chief information officer reports to the _______ is more common and effective.

answer

chief executive officer

question

The structure of an information systems (IS) department typically remains unchanged among organizations.T/F

answer

False

question

It is a chief technology officer's responsibility to identify new technologies relevant to an organization. T/F

answer

True

question

When a company outsources a system, it has complete control over prioritizing software fixes. T/F

answer

False

question

The purpose of an information system is to help an organization accomplish its goals and objectives. T/F

answer

True

question

The _____ evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization.

answer

chief technology officer

question

New information systems must be consistent with an organization's goals and objectives. T/F

answer

True

question

The ______ group manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

answer

operations

question

An important function of the development group of a company's information systems department is to monitor user experience and respond to user problems. T/F

answer

False

question

The membership of a steering committee is determined by the CEO and other members of the executive staff. T/F

answer

True

question

Protection of information assets is a major function of an information systems department. T/F

answer

True

question

It is a user's responsibility to install patches and fixes when asked to do so. T/F

answer

True

question

A database administrator's responsibility is to design and write automates test scripts. T/F

answer

False

question

Each outsource vendor has its own methods and procedures for its services. T/F

answer

True

question

Acquiring licensed software is a form of outsourcing. T/F

answer

True

question

In the context of right to reliable network and internet services, reliable means that one can use it without problems almost all the time. T/F

answer

True

question

Which of the following is true of the alignment between information systems and organizational strategies?

answer

Information systems must evolve with changes made in organizational strategies.

question

Parting business with an outsource vendor is exceedingly risky. T/F

answer

True

question

Which of the following is a responsibility of an information systems user?

answer

following security and backup procedures

question

If a company's information systems related programs are not developed in-house, then the development group of the IS department will be staffed primarily by _______.

answer

systems analysts

question

It is impossible to outsource an entire business function. T/F

answer

False

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