question

The cost of a project is based on the time taken to complete the project.

answer

TRUE

question

An information system project's scope is directly related to its business requirements.

answer

TRUE

question

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

answer

FALSE

question

An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals

answer

TRUE

question

If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision

answer

TRUE

question

Scoring models are used most commonly to support decisions rather than as the final arbiters of system selection

answer

TRUE

question

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

answer

TRUE

question

Intangible benefits cannot be immediately quantified but may lead to quantifiable gains in the long run.

answer

TRUE

question

A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs

answer

FALSE

question

More timely information is a tangible benefit of information systems.

answer

FALSE

question

Real options pricing models use the concept of options valuation borrowed from the financial industry.

answer

TRUE

question

The larger the systems project, the more risk the project runs in terms of being completed on time, within budget, and according to project requirements.

answer

TRUE

question

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

answer

TRUE

question

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

answer

TRUE

question

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

answer

FALSE

question

A Gantt chart graphically depicts project tasks and their interrelationships.

answer

FALSE

question

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

answer

FALSE

question

Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization

answer

TRUE

question

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

answer

TRUE

question

The goal of sociotechnical design is to create systems with better user interfaces and contribute to fewer health issues

answer

FALSE

question

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. A) 30 B) 40 C) 50 D) 60

answer

C) 50

question

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? A) cost overruns B) organizational conflict C) time slippage D) technical shortfalls

answer

B) organizational conflict

question

Which of the following is not one of the five main variables affecting project success? A) risk B) goals C) time D) quality

answer

B) goals

question

At the top of the management structure for information systems projects in a large company is A) project management. B) the CIO. C) the corporate strategic planning group. D) the board of directors

answer

C) the corporate strategic planning group.

question

The ________ reviews and approves plans for systems in all divisions. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee

answer

C) IS steering committee

question

The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee

answer

B) project team

question

The ________ is directly responsible for the individual systems project. A) project management group B) project team C) IS steering committee D) corporate strategic planning committee

answer

B) project team

question

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n) A) project plan. B) portfolio analysis. C) information systems plan. D) enterprise analysis.

answer

C) information systems plan.

question

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? A) information systems plan B) internal integration report C) sociotechnical design report D) organizational impact analysis

answer

D) organizational impact analysis

question

All of the following are indications of a failed information systems project except A) employees are refusing to switch to the new system. B) employees have created a spreadsheet solution to manipulate the data generated by the system. C) a redesigned Web site has fewer visits to the customer support pages. D) employees require training to properly use the system.

answer

D) employees require training to properly use the system.

question

Which of the following project management variables indicates how well the project satisfies management objectives? A) goals B) risk C) quality D) scope

answer

C) quality

question

The central method used in a portfolio analysis is to A) inventory all of the organization's information systems projects and assets. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. D) interview a small number of top managers to identify their goals and criteria for achieving success.

answer

A) inventory all of the organization's information systems projects and assets.

question

In using a portfolio analysis to determine which IT projects to pursue, you would A) select the most low-risk projects from the inventory. B) limit work to those projects with great rewards. C) select only low-risk, high-reward projects. D) balance high-risk, high reward projects with lower-risk projects.

answer

D) balance high-risk, high reward projects with lower-risk projects.

question

Which method would you use to develop risk profiles for a firm's information system projects and assets? A) information systems plan B) scoring model C) portfolio analysis D) TCO

answer

C) portfolio analysis

question

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided? A) any high-risk projects B) any low-benefit projects C) all high-risk, low-benefit projects D) none, any project might be beneficial

answer

C) all high-risk, low-benefit projects

question

The central method used in a scoring model is to A) inventory all of the organization's information systems projects and assets. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. D) interview a small number of top managers to identify their goals and criteria for achieving success.

answer

B) perform a weighted comparison of the criteria used to evaluate a system.

question

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? A) increased sales of products B) hardware and software expenditures C) labor expenditures D) reduced costs in production and operation E) both A and D F) both B and C G) A, B, C and D

answer

F) both B and C

question

Which method is used to assign weights to various features of a system? A) information systems plan B) scoring model C) portfolio analysis D) TCO

answer

B) scoring model

question

The criteria used for evaluation in a scoring model are usually determined by A) lengthy discussions among the decision-making group. B) portfolio analysis. C) the IS steering committee. D) systems analysts.

answer

A) lengthy discussions among the decision-making group.

question

The worth of systems from a financial perspective essentially revolves around the issue of A) total cost of ownership. B) adherence to information requirements. C) asset utilization. D) return on invested capital

answer

D) return on invested capital

question

All of the following are intangible benefits of information systems except A) improved asset utilization. B) increased organizational learning. C) improved operations. D) reduced workforce

answer

D) reduced workforce

question

Which of the following is not a tangible benefit of information systems? A) reduced rate of growth in expenses B) lower computer expenses C) improved resource control D) increased productivity

answer

C) improved resource control

question

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the A) future present value. B) internal rate of return. C) external rate of return. D) ROPM.

answer

B) internal rate of return.

question

In working with ROPMs and options valuation, a call option is a(n) A) obligation to purchase an asset at a later date at a fixed price. B) obligation to either purchase or sell an asset at a later date at a strike price. C) right to purchase an asset at a later date at a strike price. D) right to purchase or sell an asset at a later date at a fixed price.

answer

D) right to purchase or sell an asset at a later date at a fixed price.

question

ROPMs value information systems similar to stock options, in that A) ROPMs can be bought and sold like stocks. B) a company's worth can be evaluated by the worth of their ROPMs. C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date. D) expenditures and benefits from IT projects are seen as inflows and outflows of cash that can be treated themselves like options.

answer

C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.

question

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use A) capital budgeting. B) the real option pricing model. C) a scoring model. D) the net present value

answer

B) the real option pricing model.

question

Which of the following is a limitation of using a financial approach to evaluate information systems? A) inability to measure ROI B) inability to control vendor costs C) inability to assess risk D) inability to assess costs from organizational disruption

answer

D) inability to assess costs from organizational disruption

question

Which of the following projects is the riskiest? A) a project that managers are concerned will affect their roles and job descriptions B) a project that requires technical expertise that your firm's IT employees do not have C) a project that has a strict deadline, or sales will suffer D) a project that will automate many clerical duties

answer

A) a project that managers are concerned will affect their roles and job descriptions

question

Which of the following statements best describes the effect that project structure has on overall project risk? A) Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals. B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. C) Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. D) Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs.

answer

B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

question

The project risk will rise if the project team and the IS staff lack A) legacy applications as a starting point. B) good equipment. C) the required technical expertise. D) financial studies and plans.

answer

C) the required technical expertise.

question

The organizational activities working toward the adoption, management, and routinization of a new information system are called A) production. B) maintenance. C) implementation. D) acceptance

answer

C) implementation.

question

One example of an implementation problem is A) poor user interface. B) inadequate user training. C) project running over budget. D) changes in job activities and responsibilities

answer

B) inadequate user training.

question

According to your reading of the chapter, change management is a process that A) should be addressed before a project is developed. B) begins when a project is implemented. C) is used primarily to mandate user acceptance. D) must be addressed in all systems development

answer

A) should be addressed before a project is developed.

question

Users prefer systems that A) are oriented to facilitating organizational tasks and solving business problems. B) work with existing DBMS. C) are able to provide optimum hardware and software efficiency. D) are capable of storing much more data than they need.

answer

A) are oriented to facilitating organizational tasks and solving business problems.

question

Which of the following is not one of the activities of the systems analyst? A) acting as a change agent B) communication with users C) mediating between competing interest groups D) formulation of capital budgeting models

answer

D) formulation of capital budgeting models

question

Which of the following statistics from studies on failed projects is not true? A) Between 30 and 40 percent of software projects fail in terms of budget, schedule, and quality. B) Thirty-two percent of technology investments are completed on time, within budget, and with requirements met. C) The average cost overrun of IT projects is 60 percent. D) One in six IT projects have an average cost overrun of 200 percent.

answer

C) The average cost overrun of IT projects is 60 percent.

question

Which of the following types of projects is most likely to fail? A) integration of a third-party automated payment system B) replacement of middleware with Web services for legacy application integration C) a business process redesign project that restructures workflow and responsibilities D) redesigning a user interface to an online investment site

answer

C) a business process redesign project that restructures workflow and responsibilities

question

Which of the following is not a responsibility of effective change management? A) integrating legacy systems B) dealing with fear and anxiety about new systems C) training users of the new system D) enforcing user participation at all stages of system development

answer

A) integrating legacy systems

question

Which of the following tools would you use to control risk factors in an information systems project? A) internal integration tools B) external integration tools C) formal planning tools and formal control tools D) A and B E) A and C F) all of the above

answer

F) all of the above

question

Internal integration tools A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels.

answer

A) enable a project to have sufficient technical support for project management and development.

question

An example of using an internal integration tool would be to A) define task dependencies. B) include user representatives as active members of the project team. C) create a PERT chart. D) hold frequent project team meetings.

answer

D) hold frequent project team meetings.

question

Formal planning and control tools A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels.

answer

B) enable a project manager to properly document and monitor project plans.

question

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? A) PERT chart B) Gantt chart C) both A and B D) neither A nor B

answer

B) Gantt chart

question

To review a project's tasks and their interrelationships, you would use a A) PERT chart. B) Gantt chart. C) either A or B. D) neither A nor B.

answer

A) PERT chart.

question

Which type of tool helps project managers identify bottlenecks in project development? A) internal integration tools B) external integration tools C) formal planning and control tools D) both B and C

answer

C) formal planning and control tools

question

External integration tools A) enable a project to have sufficient technical support for project management and development. B) enable a project manager to properly document and monitor project plans. C) portray a project as a network diagram with numbered nodes representing project tasks. D) consist of ways to link the work of the implementation team with users at all organization levels.

answer

D) consist of ways to link the work of the implementation team with users at all organization levels.

question

An example of using an external integration tool would be to A) define task dependencies. B) include user representatives as active members of the project team. C) create a PERT chart. D) hold frequent project team meetings.

answer

B) include user representatives as active members of the project team.

question

Which of the following is not an organizational factor in systems planning and implementation? A) standards and performance monitoring B) government regulatory compliance C) health and safety D) user interface

answer

D) user interface

question

In sociotechnical design A) separate sets of technical and social design solutions are developed and compared. B) ergonomic features of a system and the system's technical design are given equal importance. C) systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. D) all of the above

answer

A) separate sets of technical and social design solutions are developed and compared.

question

The most widely used project management software today is A) Vertabase. B) IBM Project Guide. C) Microsoft Project. D) Microsoft Excel

answer

C) Microsoft Project.

question

________ refers to the application of knowledge, skills, tools and techniques to achieve specific targets within specified budget and time constraints.

answer

Project Mangement

question

One of the five major variables in project management, ________ is an indicator of how well the project satisfies management objectives.

answer

quality

question

A(n) ________ is a method for deciding among alternative systems based on a system of ratings for selected objectives

answer

scoring model

question

The ________ is the part of the system that users interact with.

answer

user interface

question

________ methods rely on measures of cash flows into and out of the firm.

answer

Capital budgeting

question

A planned series of related activities for achieving a specific business goal is called a(n) ________.

answer

project

question

Successful system building requires careful ________ management to minimize organizational resistance.

answer

change

question

In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability

answer

KPIs (key performance indicators)

question

A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists

answer

communication gap

question

________ is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

answer

Ergonomics

MIS Chapt 14 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards