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The process of feedback and iteration is more important to cooperation than collaboration.
A group of programmers work separately to create modules and merge the modules later to build an application. This is an example of collaboration.
Feedback and iteration enable a group to produce something greater than any single person could accomplish working independently.
Being a skilled and persuasive presenter is extremely important for an effective collaborator.
Being a perceptive listener is more important for a collaborator than being gregarious and dynamic.
In order to be an effective collaborator, one should refrain from airing unpopular and different viewpoints.
Behaving friendly with others is the single most important collaboration skill.
Richard Hackman’s studies revealed that growth team capability is a major criterion for collaboration.
Informing is the first and most fundamental collaboration purpose.
The facility manager of an insurance company makes decisions on the monthly purchase of office supplies. This is an example of an operational decision.
Operational decisions concern the allocation and utilization of resources.
Strategic decisions are typically not collaborative.
Moving a factory from Detroit to Mexico is an example of a strategic decision.
Finding the best location for building a new plant is an example of a structured decision.
Need for collaboration increases as the decisions become more structured.
An unstructured decision is one for which there is no agreed-on decision-making method.
Determining the reorder quantity of an item in inventory is an example of an unstructured decision.
Determining the best mix of products that a company should sell is an example of an unstructured decision.
Operational decisions require a high degree of collaboration.
The fundamental purpose of the starting phase of project management is to set the ground rules for the project and the team.
Project documentation and a progress report are prepared during the starting phase of a project.
Project documentation is performed during the finalizing phase of a project.
Managers assign project tasks to team members during the planning phase.
The purpose of the planning phase of project management is to accomplish project tasks.
Project plan and budget are prepared during the finalizing phase of project management.
Project metadata is data that is part of the collaboration’s work product.
A collaboration tool is the program component of a collaboration system.
To facilitate iteration, a collaboration system must track many versions of many documents and other work documents.
Susan, the operations manager at Multitech Systems Inc., is having a face-to-face meeting with her vendors and some of her senior engineers to arrive at the specifications for the project the company is currently working on. This is an example of synchronous communication.
Margaret finds that calling all her senior supervisors and quality managers for a face-to-face meeting is not feasible. She arranges for a multiparty text chatting session involving all of them. This is an example of asynchronous communication
Webinar is a tool used to facilitate asynchronous communication.
Email is a form of asynchronous communication.
Discussion forums ensure the participation of the entire team.
One of the advantages of a team survey is that it is easy to determine who has not yet responded.
The choice of information systems used for sharing content depends on the degree of control required.
Version management applications offer a higher degree of control than the version control applications.
Email is the medium preferred for collaborations in which content control is highly desired.
A shared file server is best suited for sharing content when there is increased risk of interference with your work by other team members.
Google Docs is a thin-client application for sharing documents
With Google Docs, documents are stored on the user’s computer.
Windows Live SkyDrive includes license-free Web application versions of Word, Excel, PowerPoint, and OneNote
Only one user at a time can open SkyDrive documents for editing.
Version management systems improve the tracking of shared content and provide version control.
In version control systems, the shared directories used to store shared documents are called libraries
Collaboration tools that provide workflow control manage the activities that are predefined by the group.
Office 365 is a suite of programs that offers the collaboration facilities such as multiparty text chat.
SharePoint Online is an industrial-strength product for content sharing.
SharePoint supports discussion forums in which team members can conduct an asynchronous online discussion.
Microsoft Exchange does not provide email services to its customers.
An Office Web App is a browser-based application.
Collaboration occurs when a number of people ________.
work together to achieve a common goal
________ occurs when a group of people working together to achieve a common goal via a process of feedback and iteration.
Which of the following is a key difference between collaboration and cooperation?
Unlike cooperation, collaboration gives importance to iteration and feedback.
A student team, which is assigned a term project, meets and divides the work into sections and then team members work independently on their individual pieces. An hour before the project is due the team members meet again to assemble their independent pieces into a whole. Which of the following is lacking in this activity?
Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Andrea is just throwing her weight around. Which of the following is a valid observation of this scenario?
Bryan needs to learn to receive feedback.
Bryan needs to learn to receive feedback.
Bryan needs to learn to receive feedback.
Which of the following is the most important trait that an effective collaborator should have?
willingness to enter into difficult conversations
Identify the least important characteristic for an effective collaborator.
being an experienced businessperson
According to Hackman, which of the following is a primary criterion for judging team success?
growth in team capability
Which of the following is a primary purpose of collaboration?
becoming informed
________ decisions are decisions that support day-to-day activities.
Kyra, a plant supervisor, orders 500 units of Type-2 steel beams for the coming month. In doing so, she has made a(n) ________ decision.
A decision is called an operational decision if it ________.
concerns day-to-day activities
Project leaders have to take decisions on the allocation and utilization of materials and labor. Such decisions are called ________ decisions.
Departmental heads should determine the computer hardware and programs that are needed for their department. This is an example of a(n) ________ decision.
Managerial decisions in an organization concern ________.
the utilization of resources
________ decisions are those that support broad-scope, organizational issues.
The directors of a company meet to decide if they should start a new product line or not. This is an example of a ________ decision.
Which of the following is an example of a strategic decision?
deciding to open a centralized distribution system
Which of the following is a key difference between strategic decisions and managerial decisions?
Managerial decisions concern allocation and utilization of resources, whereas strategic decisions concern organizational issues
Identify a key difference between managerial decisions and operational decisions.
Managerial decisions concern the allocation of resources, whereas operational decisions concern day-to-day activities
Using a standardized procedure to calculate the incentives of employees is an example of a(n) ________ decision.
An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n) ________ decision process.
A company’s top managers meet to decide on a potential merger with one of its competitors. They discuss various aspects of the merger, such as business valuations and conducting due diligence. This is an example of ________ decision making.
Which of the following questions is best answered through unstructured decision making?
Should we continue to outsource our bookkeeping processes?
Which of the following decisions is least likely to involve collaboration?
How much of product A should be ordered from vendor B?
Which of the following observations about the relationship between decision type and decision process is true?
The higher levels of decision making are associated with unstructured decision processes.
The need for collaboration is greatest for ________ decisions.
________ decisions are the most structured and have very little need for collaboration.
The fundamental purpose of the starting phase of a project is ________.
setting the ground rules for the collaboration
An organization defines the rules that govern a project that it needs to undertake and the people who should perform the tasks. The project is in the ________ phase of project management.
The decision about team members’ roles and authorities is made during the ________ phase of a project.
The main purpose of the planning phase in a project is to ________.
determine who will do what and by when
Which of the following tasks should be performed during the planning phase of project management?
determining schedule
A project manager defines the tasks that her team members have to perform and determines the schedule for carrying out each of the tasks. This project is in the ________ phase of project management.
A project manager has to manage tasks and budgets and solve problems during the ________ phase of project management
Project teams should document project results and learnings. Which of the following is the project management phase in which the teams perform this function?
One of the procedures of a collaboration project is task status reporting. This is performed in the ________ phase of the project.
Identify the project management phase in which the tasks of a project are performed.
Project data is data that is ________.
part of the collaboration’s work product
Project metadata is data that is ________.
utilized to manage the project
Which of the following is an example of project data?
design document
Which of the following collaboration activities is mainly concerned with content sharing rather than communication?
Which of the following information system requirements falls into the content sharing category?
tracking versions of many documents
________ communication occurs within a team when all team members meet at the same time.
Asynchronous communication occurs when team members ________.
do not meet at the same time
The use of a conference call is an example of ________ communication.
Who is most likely to use asynchronous communication?
members of a team who work in different time zones
Which of the following tools facilitates asynchronous communication?
discussion forum
________ is a popular commercial webinar product used in virtual sales presentations.
Which of the following is a reason why discussion forums are better than emails in asynchronous communication?
They keep the discussion from getting off track.
The term ________ refers to a collaboration tool where team members can easily respond and the management can easily identify the people who have not responded to a request.
team surveys
Which of the following alternatives for sharing content provides version control?
Microsoft SharePoint
Version-management systems ________.
track changes to shared documents
Which of the following statements is true about working with Google Docs?
Google tracks document revisions, with brief summaries of changes made.
________ is a process that occurs when the collaboration tool limits, and sometimes even directs, user activity.
Version control
With version-control systems, shared documents are placed into shared directories called ________.
Identify the most popular version control application for general business.
Microsoft SharePoint
Free data communications and data storage will make collaboration systems cheaper and easier to use by 2022. Which of the following is the most likely consequence of this development?
Face-to-face (F2F) meetings will become very rare.

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