MGT TEST 3 – Flashcards

A(n) _____ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

An advantage of _____ is that it broadens workers' skills and increases their capabilities while also making their work more varied and interesting.

_____ is one of the disadvantages associated with the use of work teams.

Teams should NOT be used when:

The least amount of autonomy is found in ____.

A manager who wants to give his team the highest amount of autonomy should select _____.

In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:

A(n) _____ is defined as a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service.

Self-managing teams are different from semi-autonomous work groups in that team members:

Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods?

_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.

Which of the following statements regarding cohesiveness is true?

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Which of the following types of conflicts is most strongly associated with improvements in team performance?

Which of the following typically happens during the storming stage of team development?

Group cohesion tends to be relatively strong at the _____ stage of team development.

A team finally matures into a fully functioning team at the _____ stage of development.

In the stages of team development, a team first moves from growth to decline during the _____ stage.

_____ can be best defined as the ability to change organizational structures, policies, and practices if doing so helps teams meet their stretch goals.

Which of the following factors is necessary for stretch goals to effectively motivate teams?

The finance team of a start-up company has a majority of white employees. It, however, plans to hire more people from various other ethnic backgrounds in the near future. The organization is trying to increase its _____.

Which of the following statements about team training is true?

_____ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers.

Which of the following statements about team compensation is generally true?

The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value.

_____ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

Functional departmentalization can be most accurately defined as:

Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise.

Amethyst Inc. is a manufacturer of acrylic and latex gloves. It sells the gloves to medical laboratories, chemical factories, micro-tech equipment manufacturing companies, and cleaning services. The work and workers at Amethyst Inc. are organized to better satisfy the needs of each of its four target markets. As such, Amethyst Inc. most likely uses _____.

The primary disadvantage of customer departmentalization is:

The primary disadvantage of geographic departmentalization is _____.

Which of the following scenarios is an example of matrix departmentalization?

With _____, most employees report to two bosses.

The chain of command can be best defined as the:

Organizational authority is traditionally characterized by _____.

Which of the following is the key difference between line authority and staff authority?

A(n) _____ can be best defined as an activity that contributes directly to creating or selling a company's products.

_____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____.

____ can be best defined as solving problems by consistently applying the same rules, procedures, and processes.

_____ is the number, kind, and variety of tasks that individual workers perform in their jobs.

The job design approach associated with _____ involves increasing the number of different tasks that a worker performs within one particular job and gives workers the authority and control to make meaningful decisions about their work.

Which of the following approaches to job redesign entails more than simply providing variety in job tasks?

Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?

A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

Which of the following statements about mechanistic organizations is true?

_____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

The three types of task interdependence are:

The term _____ can be best defined as a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.

_____ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force.

Which of the following statements about federal employment laws is true?

_____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Darlene Jespersen used to work in a sports bar. She was an outstanding employee, but she did not wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Since male employees did not have to wear makeup, Darlene contended it. This is an example of _____.

_____ is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

A violation of the _____ used by the courts and federal agencies to determine whether there is evidence of adverse impact occurs when the members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

If a CEO opens a nationwide sales force meeting with a crude sexually explicit joke, it would be an example of a(n) _____.

From a legal perspective, the two kinds of sexual harassment are _____.

A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

Bona fide occupational qualifications are most likely to be included in a(n) _____.

Two of the most important results of a job analysis are _____.

In order to be considered _____, recruitment, selection, training, performance appraisals, and employee separations must be valid and be directly related to the important aspects of the job, as identified by a careful job analysis.

_____ is the process of gathering information about job applicants to decide who should be offered a job.

Due to an increase in the amount of employment turnover in a company, the company decided to be very thorough with gathering accurate information about the job applicants. They decided to uncover all job-related information not provided by the applicants in order to hire only those employees who do not have an inconsistent employment history. In this context, the company has decided to perform a _____.

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

The _____ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same questions.

____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Which of the following statements about performance appraisals is true?

Which of the following factors is considered while conducting an objective performance measure?

The term _____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

The managers of a company decided to lay off about twenty percent of their employees to cope with the financial loss they incurred over the year. This is an example of a(n) _____.

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

Under a sales _____ plan, salespeople are paid a percentage of the purchase price of items they sell.

Which of the following should managers do in order to minimize the problems inherent in firing employees?

____ is a legal doctrine that requires employers to have a job-related reason to terminate employees.