question

Which of the following reflects a sense of caring?

answer

An employer who prioritizes the development of his employees' skills

question

Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for being caring. Which of the following statements prove this?

answer

He strives to understand the interests and aspirations of his employees.

question

"A focus on action" and "emphasis on results" are the two traits associated with:

answer

competence

question

Which of the following is true of personal values?

answer

There is integrity when they are aligned with corporate values.

question

The dominant business ethic in corporate communications is _____, which is "a principle that allows those affected by administrative decisions, business transactions or charitable work to know not only the basic facts and figures but also the mechanisms and processes. It is the duty of civil servants, managers and trustees to act visibly, predictably and understandably

answer

transparency

question

In high-trust relationships:

answer

people are more willing to cooperate with each other.

question

_____ refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done.

answer

Competence

question

Which of the following is most likely to be used for team meetings or sales presentations and is a richer form of interacting than conference calls but typically requires more coordination due to technology requirements?

answer

Webinar

question

Which of the following is most likely to be a communication preference of one who is an intuitor?

answer

Moves from topic to topic

question

Which of the following is most likely to be a communication preference of one who is a feeler?

answer

Enjoys small talk and begins conversations by warming up

question

_____ is the "ability to use your awareness of emotions and those of others to handle interactions successfully."

answer

Relationship management

question

Which of the following communication channels is low in richness but high in control?

answer

Email

question

Asking oneself how certain emotions alter or distort one's thinking helps improve:

answer

Self-awareness

question

A(n) _____ is most likely to focus on correct analysis and avoid exaggeration and big claims

answer

thinker

question

Which of the following is a component of an agenda?

answer

Expected outcomes

question

In tense and emotionally charged situations, it is important to:

answer

hold judgment.

question

Which of the following statements about difficult conversations is true?

answer

Managing difficult conversations with success necessitates self-awareness.

question

Which of the following is a sign of a person paying attention?

answer

A nod to indicate acknowledgement

question

Which of the following is expected of a facilitator?

answer

Ensuring that each agenda item is properly discussed

question

Premature or heavy-handed advice:

answer

makes others feel micromanaged and challenges their autonomy.

question

In low humane orientation cultures, people:

answer

display nonverbal signs of welcome infrequently.

question

The cultural dimension that deals with the level of confrontation and directness considered appropriate and productive is called _____.

answer

assertiveness

question

In highly individualist cultures, employees:

answer

network in loosely tied and temporary social networks.

question

_____ deal with the level of independence and interdependence that people in a society possess and encourage.

answer

Individualism and collectivism

question

_____ refers to a mind-set that values obligation more than choice.

answer

Collectivism

question

Collectivists tend to:

answer

view themselves as interdependent, forming an identity inseparable from that of their family members and friends.

question

High future orientation cultures:

answer

focus more on intrinsic motivation

question

Which of the following is most likely to contribute toward lowering a person's credibility?

answer

Exaggeration of facts

question

Which of the following techniques is most likely to make business messages more positive?

answer

Displaying a confident attitude

question

_____ are statements that can be relied on with a fair amount of certainty and can be observed objectively.

answer

Facts

question

Which of the following is typically included in the planning stage of writing an effective business message?

answer

Generating the best of ideas to address a business issue

question

In all business messages, communicators should ideally aim at:

answer

projecting concern for others.

question

The deductive approach is also known as the _____ approach.

answer

direct

question

To build well-reasoned business positions, one should:

answer

avoid faulty cause/effect claims.

question

In the course of creating an effective business message, excellent business thinkers are most likely to:

answer

identify and articulate key questions and problems.

question

Which of the following suggestions should be followed to build a well-reasoned business position?

answer

Avoid using weak analogies.

question

The inductive approach to writing a business argument:

answer

allows one to provide the supporting reasons first before the primary message.

question

While preparing a report, Daniel places the supporting reasons before the primary message. This report is based on the _____ approach.

answer

inductive

question

Which of the following is most likely to be true about excellent business writers?

answer

They spend a significant amount of time in reviewing their work.

question

Which of the following should ideally be one of the goals of a business communicator?

answer

To express the message in a way that respects others

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