MGT 3370 Test 1 – Quiz at Class – Flashcards

__________ is defined as getting work done through others. a. Management b. Planning c. Organizing d. Strategizing e. Controlling

A manager striving to improve organizational __________ is accomplishing tasks that help fulfill organizational objectives. a. efficiency b. effectiveness c. functionality d. synergy e. productivity

Typical responsibilities for __________ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals. a. top managers b. shift supervisors c. first-line managers d. team leaders e. middle managers

The informational role managers play when they share information they have collected with their subordinates and others in the company is called the __________ role. a. monitor b. figurehead c. resource allocator d. entrepreneur e. disseminator

Frederick Taylor is famous for____. a. developing time and motion studies b. first defining the functions of managers c. developing the fourteen principles of management d. creating the principles of scientific management e. doing all of these

Frank and Lillian Gilbreth are important to management because they ____. a. used motion studies to eliminate unnecessary or repetitive motions from the work process b. proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals c. realized how the principles of sociology applied to worker performance d. viewed the organization as a system that influenced its environment and that was influenced by its environment e. identified the four functions managers perform

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____. a. human relations management b. group dynamics theory c. systems management d. contingency management e. bureaucratic management

n a departure from mainstream management thinking, Mary Parker Follett believed ____. a. rules and procedures should be applied without favoritism b. group dynamics produces positive peer pressure c. conflict could be beneficial d. work specialization was the key to efficiency e. pay should be performance-based

_is best known for developing the five functions of managers and the fourteen principles of management. a. Henri Fayol b. Max Weber c. Frank Gilbreth d. Elton Mayo e. Mary Parker Follett

In terms of environmental complexity, __________ environments have few environmental factors,whereas __________ environments have many environmental factors. a.non-competitive; competitive b.simple; complex c.stable; dynamic d.scarce; abundant e.market-oriented; product-oriented

Which of the following is a characteristic of successful organizational cultures?a.adaptability b.consistency c.involvement d.a clear mission e.all of these

A key factor influencing the relationship between companies and their suppliers is: a.how dependent they are on each other b.how much they know about each other c.how compatible their organizational cultures are d.the type of product being manufactured e.all of these

The __________ is the set of key values, beliefs, and attitudes shared by organizational members. a.industry code of ethics b.internal environment c.organizational culture d.organizational strategy e.organizational vision

The first step managers use to make sense of their changing environments is: a.environmental scanning b.perceptual re-engagement c.modifying budgets d.downsizing e.benchmarkin

Which of the following statements about ethics is true? A) Acting ethically is always easier than any other form of action. B) Employees assume no risk when they conduct themselves ethically. C) Ethics can be specifically defined, like other laws. D) If an act is legal, it must by definition be ethical. E) Ethics is the set of moral principles or values that defines right and wrong for a person or group.

The three stages of moral development identified by Kohlberg are ____. A. amoral level, moral level, and post-moral level B. Pre-conventional level, conventional level, and post-conventional level. C. introductory stage, organizational stage, and industry-wide stage D. individual stage, organizational stage, and industry-wide stage E. unconventional level, preconventional level, and postconventional level

When addressing issues of high ____ , managers are more aware of the impact their decisions have on others, they are more likely to view the decision as an ethical decision, and they are more likely to worry about doing the right thing. A. social consensus B. ethical intensity C. temporal immediacy D. proximity of effect E, ethical temporarily

What is social responsibility? A. A business' obligation to pursue policies, make decisions, and take actions that benefit society B. A business tactic used to create relationship bonds with customers C. what companies are obliged legally to do to protect their external environments D. A business' responsibility to its shareholders E. the fact that businesses are responsible for monitoring their social environments so they can satisfy the needs of their customers

Planning is ultimately based upon ____. a. how a planner deals with bounded rationality b. choosing a goal and developing a method or strategy to achieve that goal c. the relationship between organizational line and staff personnel d. whether the mission statement is internally or externally oriented e. the personality type of the individual engaged in planning

Which of the following is a commonly used method for increasing goal commitment? a. encouraging worker participation in goal setting b. keeping goals private c. setting ethical goals d. using ombudsman to set goals e. all of these

___ occurs when managers choose an alternative that is good enough, rather than the best possible alternative. a. Maximizing b. Optimizing c. Availability bias d. Negative frame e. Satisficing

As managers try to take a rational approach to decision making, they must contend with bounded rationality, which means they are restricted by: a. real-world constraints b. benchmarking c. methodology validity d. information overload e. all of these

The first step in rational decision making is to a.identify the decision criteria b.define the problem c.put the problem in a positive frame d. satisfice