question

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

answer

dynamic

question

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

answer

Organizational environement

question

____ system draws resources from the external environment and releases goods and services back to it.

answer

Open

question

The ____ environment represents the outer layer of the environment and affects organizations ____.

answer

general; indirectly

question

All of these are a part of an organization's task environment EXCEPT

answer

Employers

question

Which of these is NOT a part of an organization's general environment?

answer

Competitors

question

____ is a part of Ford's, the U.S. auto manufacturer, task environment

answer

Chrysler

question

____ is a part of an organization's internal environment.

answer

Its salespeople

question

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

answer

Internal environment

question

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

answer

International dimension

question

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

answer

Technological dimension

question

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

answer

Sociocultural dimension

question

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

answer

sociocultural

question

____ environment consists of demographic factors, such as population density.

answer

Sociocultural

question

Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except:

answer

Be efficient with use of time

question

Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond?

answer

Don't skip the small talk

question

Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

answer

guanxi

question

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

answer

economic dimension.

question

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

answer

Legal-political

question

The ____ dimension of the general environment includes federal, state, and local government regulations.

answer

legal-political

question

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

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pressure group.

question

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

answer

Natural dimension

question

The people and organizations in the environment who acquire goods or services from the organization are

answer

customers

question

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

answer

Task environment

question

For Southwest Airlines, all of the following can be suppliers EXCEPT

answer

Delta Airlines (providing competition).

question

____ is(are) included in an organization's task environment.

answer

Suppliers

question

The ____ represents people in the environment who can be hired to work for the organization.

answer

labor market

question

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

answer

Labor market

question

The internal environment within which managers work includes all of the following except

answer

labor market

question

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

answer

Boundary-spanning

question

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

answer

Advertising/public relations

question

____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

answer

Business intelligence

question

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

answer

Boundary-spanning roles

question

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.

answer

all employees

question

Companies can reduce boundaries and increase collaboration with other organizations by creating

answer

interorganizational partnerships.

question

Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.

answer

partnership, adversarial

question

When two or more organizations combine to become one, it is referred to as a

answer

merger

question

In a joint venture between large and small businesses, large businesses can provide all of the following EXCEPT

answer

top level management.

question

Culture can be defined as

answer

the set of key values, beliefs, understandings, and norms shared by members of an organization

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The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

answer

Expressed values and beliefs

question

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is

answer

Expressed values and beliefs

question

____ are associated with surface level of organizational culture.

answer

Manners of dress

question

Which of the following would be considered a visual representation(s) of a company's corporate culture?

answer

All of these.

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An object, act, or event that conveys meaning to others is referred to as a

answer

Symbol

question

Symbols, stories, and heroes are important because they

answer

communicate the significant values of an organization.

question

____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

answer

Story

question

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a

answer

hero

question

Heroes are important to an organization due to the fact that they

answer

all of these.

question

A ____ represents a phrase or sentence that succinctly expresses a key corporate value.

answer

slogan

question

McDonald's "We Love to See You Smile" represents a

answer

slogan

question

"Chiquita. Perfect for Life." was Chiquita's

answer

slogan

question

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

answer

using a slogan to present their values to customers and employees.

question

Culture tends to differ between ____, but appears similar within ____.

answer

organizations, industries

question

All of the following are types of corporate cultures except

answer

clan culture.

question

The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

answer

fast; high-risk

question

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

answer

Achievement culture

question

The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

answer

internal

question

The consistency culture has a(n) ____ focus and an orientation for a ____ environment.

answer

internal; stable

question

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

answer

Consistency culture

question

____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

answer

Corporate culture

question

What is likely to happen to organizations that pay little attention to either cultural values or business results?

answer

Unlikely to survive for long

question

What is likely to happen to organizations that pay little attention to cultural values and instead stress business results?

answer

Profitable in short run but difficult to sustain over long term

question

A high-performance culture is based on all of the following except

answer

singular focus on business results

question

In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance.

answer

managing cultural values

question

Blockbuster's weakened performance in recent years stems from which of the following?

answer

Inability to respond to the changing environment

question

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

answer

International

question

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size?

answer

Baby boomers

question

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):

answer

Pressure group

question

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

answer

Natural resources

question

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

answer

Suppliers

question

_________ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes

answer

Uncertainty

question

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:

answer

Boundary-spanning

question

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

answer

Interorganizational partnership

question

In the current external business environment, which of the following is true?

answer

Joint ventures are on the rise

question

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

answer

Visible artifacts

question

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

answer

Involvement culture

question

Research indicates that the one factor that increases a company's value the most is:

answer

People and how they are treated

question

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?

answer

Quadrant B

question

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?

answer

Cultural leader

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