question

effectiveness

answer

The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as:

question

efficiency

answer

Burger King developed a fat-fryer machine that reduced the amount of oil used to fry burgers by 30 percent over its current competitors. This is an example of an attempt to improve the organization's:

question

cross-departmental responsibilities

answer

When we say that the top managers of an organization are responsible for the performance of all the departments, this is another way of saying that they have:

question

restructuring

answer

TeleTop Corporation is planning to eliminate a few redundant departments and reduce levels in the organizational hierarchy to lower operating costs. This is an example of:

question

It can be used for activities such as manufacturing, marketing, and customer service

answer

Which of the following statements is true regarding outsourcing?

question

Empowerment

answer

involves giving employees more authority and responsibility over the way they perform their work activities

question

Organizational Culture

answer

What organizational structure defines and is defined by the founder, management, and employees?

question

Internal Locus of control, open to experience, extroverted

answer

Which is a desirable set of personality traits for a manager?

question

False

answer

Organizational culture affects many thing, but it does not affect the way the basic managerial functions (planning, organizing, leading, and controlling) are performed. (True or False)

question

rationalizing

answer

All of the following are major managerial functions EXCEPT:

question

Boeing should have copied the manufacturing strategies of its arch-rival, Airbus

answer

The 2003 Boeing article discussed in class, which virtually predicted the Dreamliner's manufacturing problems Boeing experienced, criticized Boeing's Dreamliner outsourcing. Which was not a criticism?

question

Speed, Accuracy, Flexibility, Consistency, and Simplicity

answer

Operational elements critical to customer value were discussed in class. The five attributes that customers value are:

question

Barriers to entry

answer

Factors that make it difficult and costly for an organization to enter a particular task environment or industry are called:

question

Companies are hopeful for great returns in a larger market

answer

What makes companies want to globalize into large, uncertain environments (such as China or India)?

question

Individual freedom and self-expression

answer

Individualism values:

question

Inequalities in the power and well-being of citizens

answer

Power distance considers:

question

Russia and the U.S. are diametrically opposed; Russia has high Power Distance and low Individualism

answer

Which is true about Individualism and Power Distance?

question

Recognize the need for a decision, generate alternatives, assess alternatives, choose among alternatives, implement the chosen alternative, learn from feedback

answer

Which is the correct order for the steps in the decision making process?

question

Doing nothing differently

answer

One of the alternatives for decisions in almost all situations should be:

question

The Situation, Criteria, Effect, Cause, and Recommendation

answer

To aid decision making, one process discussed in class had the following steps for presentations to the decision makers:

question

Scale relates to efficiencies of size and scope relates to effectiveness of a one-stop-shop

answer

Which is true about economies of scale and scope?

question

Skunkworks

answer

Which is a group of entrepreneurs who are deliberately separated from a company's normal operations to enable them to develop new products or services?

question

A group problem-solving technique managers use to meet face-to-face to make a decision

answer

Which of the following describes brainstorming?

question

Power, Personality, Persuasion

answer

What are the Three P's of leading?

question

Executives, Managers, Employees,

answer

What are the levels in an organization? (start from the top)

question

Profit and success

answer

Components of Culture consist of all (Founder's values, Ceremonies and rites, Stories and language, Socialization) EXCEPT:

question

Quid pro quo

answer

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

question

Hostile work environment

answer

A female subordinate is offended by posters in her supervisor's office that are degrading to women. She avoids going into the office, even when she has a work-related question. Her supervisor has exhibited:

question

Customers

answer

The stakeholder group often regarded as the most important is:

question

Will anyone find out I made the decision?

answer

Under the practical rule, answering "yes" to all of the following questions would make the decision ethical EXCEPT?

question

Trust

answer

A person's confidence and faith in another person's goodwill is called:

question

Suppliers bargaining position

answer

Barriers to Entry (Economies of scale, Brand loyalty, Government regulations) include all EXCEPT:

question

All of the above

answer

In order to take advantage of national differences in the cost of quality of resources, companies usually outsource: A. Labor and raw materials B. Information Technology C. Telephone customer support D. All of the above

question

The supply is vital to the organization

answer

A supplier's bargaining position is especially strong when:

question

higher; smaller; lower

answer

In general, the _____ the barriers to entry into an industry, the _____ the number of competitors in that industry and the _____ the threat of competition within that industry.

question

Brand loyalty

answer

The preference of a customer for the products of a particular organization is known as:

question

tariff

answer

A tax that a government imposes on goods imported into the country is known as a:

question

Rules

answer

What do Programmed Decisions rely on?

question

Consistency

answer

According to Henri Fayol, effective plans should have the following qualities, EXCEPT: A. Unity B. Consistency C. Accuracy D. Continuity E. Flexibility

question

Strengths, Weaknesses, Opportunities, Threats

answer

What does SWOT stand for?

question

Strengths and Weaknesses; Opportunities and Threats

answer

Of the SWOT Elements, which are considered internal and which are considered external? Internal = External =

question

Threats

answer

The Five Forces model examines an industry's to determine how much profit companies in that industry can expect to make? A. Strengths B. Weaknesses C. Opportunities D. Threats E. None of the above

question

Opportunity for diversification

answer

Which is NOT one of the Michael Porter's Five Forces of Competition? A. Level of Rivalry among organizations in an industry B. Power of large suppliers C. Power of large customers D. Opportunity for diversification E. Threat of substitute products F. Potential for entry into an industry

question

All of the above

answer

As discussed in class, a mission statement (or marketing purpose statement): A. Affects the decisions of the business. B. Affects all of the critical business success factors. C. Affects all employees. D. All of the above.

question

Geographic Structure

answer

When a company expands from a local company to a national company it may want to change to which divisional structure?

question

Hybrid Structure

answer

Which Structure would most likely be used for a large organization with many divisions that simultaneously uses many different structures?

question

Functional Structure

answer

The units of XYZ Corporation are grouped together such that the functions that work together to produce a product are grouped together. Which of the following best explains this structure?

question

Product structure

answer

In XYZ Company, each product line is managed within a division. In each of these divisions, the division manager is responsible for creating the business-level strategy for the product line. What type of structure is the organization using?

question

Market structure

answer

Which of the following structure allows managers to be responsive to the needs of their customers and allows them to act flexibly in making decisions in response to customers' changing needs?

question

Matrix structure

answer

If you were in an organization with a ____________, it is very possible that you could report to more than one manager.

question

Span of control

answer

The number of subordinates who report directly to a manager is known as what aspect of that manager's responsibility?

question

Staff

answer

The manager of Human Resources of a company is a(n) _____ manager.

question

Cross-functional team

answer

Which of the following is a committee of people from different departments with the purpose of increasing coordination among the different departments?

question

Strategic alliance

answer

ABC Company creates a series of agreements with suppliers, manufacturers, and distributors to produce and market a product. Which of the following structure best describes this strategy?

question

Compare actual performance to the standards

answer

At which step of the control process do managers evaluate whether the actual performance of the organization differs significantly from the standards of performance being used to assess the performance of the organization?

question

Output control

answer

Management by objectives is a mechanism of control for which of the following?

question

Reward success

answer

The four control process steps consist of all EXCEPT: A. Set goals B. Measure performance C. Evaluate the result D. Reward success

question

Activity ratio

answer

Inventory turnover is an example of a(n):

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