MGT 2010 Quiz 4 (Ch 13-15) – Flashcards
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When issues causing conflict are trivial, or when emotions are high and cooling off would be helpful, which conflict-handling style is preferable?
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avoiding-->Avoiding involves ignoring or suppressing a conflict. Avoidance is appropriate for trivial issues, when emotions are high and a cooling-off period is needed, or when the cost of confrontation outweighs the benefits of resolving the conflict.
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Transformational leadership is positively associated with all the following except _____.
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less commitment to organizational change-->Transformational leadership yields positive results and is positively associated with all the following: measures of organizational effectiveness; measures of leadership effectiveness and employee job satisfaction; more employee identification with their leaders and with their immediate work groups; commitment to organizational change; higher levels of intrinsic motivation, group cohesion, and work engagement; and setting of goals consistent with those of the leader, and proactive behavior.
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Employees at Employees Credit Union were really impressed with Ryan, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Ryan is a ______ leader.
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transformational-->A transformational leader inspires motivation by offering an agenda, a grand design, an ultimate goal, or in short, a vision.
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Organizations may apply trait theory by _____.
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using personality assessments and management development programs-->Organizations may apply trait theory by using personality and trait assessments, and by using management development programs.
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Which of the following is true of informal groups?
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Informal groups can advance or undercut the plans of formal groups.-->Informal groups can advance or undercut the plans of formal groups. The attempts an organization may make to change can be supported or sabotaged by an informal group.
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______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
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E-leaders-->E-leaders, says one writer, "have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones. They don't bother fighting mere battles with competitors because they're too busy creating businesses that will surround and destroy them."
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Which of the following is not a disadvantage of larger groups?
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more division of labor-->Because people are less able to see the worth of their individual contributions in large teams, they show less commitment and satisfaction and more turnover and absenteeism.
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Rena, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in finance. She is said to be _____.
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genderflexing-->Genderflexing refers to temporarily using communication behaviors typical of the other gender to increase the potential for influence. For example, a female manager might use sports analogies to motivate a group of males.
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According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
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laissez-faire-->Full-range leadership suggests that leadership behavior varies along a full range of leadership styles, from take-no-responsibility (laissez-faire) "leadership" at one extreme, through transactional leadership, to transformational leadership at the other extreme.
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The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.
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norming-->In the norming stage, teams set guidelines related to what members will do together and how they will do it. The teams consider such matters as attendance at meetings, being late, and missing assignments as well as how members treat one another.
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Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?
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face-to-face meeting-->A rich medium like a face-to-face meeting is more effective with nonroutine situations. This provides an opportunity for feedback and prevents information oversimplification in which the receiver does not get enough information.
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Which of the following is not an example of noise in the communication process in a typical classroom?
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a student answering a professor's question-->Noise is any disturbance that interferes with the transmission of a message. Answering questions would be promoting communication.
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The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.
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trait-->Trait approaches to leadership attempt to identify distinctive characteristics that account for the effectiveness of leaders.
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______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.
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Leader-member exchange (LMX)-->The leader-member exchange (LMX) model of leadership emphasizes that leaders have different sorts of relationships with different employees.
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A manager who is instructing his employee about work tasks is communicating _____.
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vertically-->Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees, employees communicating with bosses.
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Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of _____.
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groupthink-->Among the symptoms of groupthink is the illusion of unanimity and peer pressure. The illusion of unanimity is another way of saying that silence by a member is interpreted as consent. But if people do disagree, peer pressure leads other members to question the loyalty of the dissenters.
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The grapevine is _____.
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used by employees when threatened or insecure-->The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor. Research shows that the grapevine is (1) faster than formal channels, (2) about 75% accurate, and (3) used by employees when they are insecure, threatened, or faced with organizational change. Gossip can be notoriously misleading and a great reducer of morale in a dysfunctional company.
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Which of the following is not a personal barrier to communication?
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obsolete technology-->Personal barriers are individual attributes that hinder communication. Technology is not a barrier of this type.
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A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
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team-->A team is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
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The principal by-product of the norming stage of team development is _____.
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group cohesiveness-->Group cohesiveness, a "we feeling" binding group members together, is the principal by-product of stage 3, norming.
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Which of the following is not a way in which nonverbal communication is expressed?
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writing a thank-you note-->Nonverbal communication consists of messages sent outside of the written or spoken word. Six ways in which nonverbal communication is expressed are through (1) eye contact, (2) facial expressions, (3) body movements and gestures, (4) touch, (5) setting, and (6) time.
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_______ is about coping with complexity and ______ is about coping with change.
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Management; leadership-->John Kotter suggests that management is about coping with complexity and leadership is about coping with change.
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The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.
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storming-->The storming stage is a time of testing. Individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure.
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Which of the following would be considered a negative interpersonal trait often found in leaders?
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Machiavellianism-->Machiavellianism leaders display a cynical view of human nature and condone opportunistic and unethical ways of manipulating people, putting results over principles.
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______ is likely to cause a semantic barrier to communication.
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Jargon-->In addition, as our society becomes more technically oriented, semantic meaning becomes a problem because jargon develops. Jargon is terminology specific to a particular profession or group.
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Generally, people comprehend about ______ of a typical verbal message.
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35%-->Generally, people comprehend only about 35% of a typical verbal message, experts say.
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A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions.
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comprehensive-->The comprehensive style of listening focuses on the speaker's logic. A comprehensive listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, relating messages to his or her own experiences, waiting until all the information is available before expressing opinions.
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Administrative oversight given to self-managed teams does not typically include _____.
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initiating change-->Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing.
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James manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. James can best be described as a ______ leader.
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task-oriented-->The primary purpose of task-oriented leadership behaviors is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.
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Self-managed teams are groups of workers who have been given ______ for their task domains.
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administrative oversight-->A self-managed team is defined as a group of workers who are given administrative oversight for their task domains.
