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The advantages for working in a team are

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1)to increase customer satisfaction, 2)product and serve quality 3)Speed and efficiency 4)Employee job satisfaction

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the 3 disadvantages of using teams are

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1.Initially high turnover 2. social loafing 3.group think

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Autonomy

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is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs

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functional turnover

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loss of poor-performing employees who voluntarily choose to leave a company

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dysfunctional turnover

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loss of high-performing employees who voluntarily choose to leave a company

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dysfunctional turnover

answer

the U.S. chemical industry faces a looming shortage of process operators and is hiring new ones as fast as it can. the average age of an effective process operator is 50. a wave of retirements among these highly qualified and experienced operators in coming years will create openings for as many as 10,000 operator in the chemical industry. the retirement of the current operators is an example of

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Specific ability tests

answer

Aptitude tests are also called ____.

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specific ability tests

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tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job well

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cognitive ability test

answer

Derek runs the finance department for a software company and wants to measure a job candidate's ability in numerical aptitude, general reasoning, and verbal comprehension. According to experts, which test would be ideal for this situation?

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Cognitive ability test

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Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

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cognitive ability tests

answer

tests that measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude

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Biographical data

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survey that asks applicants specific qs about personal life and life experiences

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work sample tests

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Which of the following pre-employment testing techniques asks applicants to perform or simulate specific tasks they would do on the job?

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assessment centers

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a series of managerial simulations, graded by trained observers, that are used to determine applicants' capability for managerial work

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Train employees

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What would you, as a supervisor, do to ensure shop personnel utilize proper personal equipment when performing maintenance in the shop?

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Training

answer

increases productivity by an average of 17 percent reduces employee turnover and makes companies more profitable

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Piecework

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one of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. the manufactures operating in Southeast Asia use what type of pay plan

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piecework

answer

a compensation system in which employees are paid a set rate for each item they produce

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Sales commission

answer

sales representatives are paid a percentage of the earnings the company made from their sales

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Profit Sharing

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any procedure by which an employer pays, or makes available to all regular employees, in addition to base pay, special current or deferred sums based on the profits of the enterprise

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stock option

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certain employees are given the right to buy stock at a future date for a discounted price

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Affirmative action is defined as the purposeful steps taken by an organization to create employment opportunities for minorities and women. It is required by law for private employers with 15 or more employees.

answer

true

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Affirmative action is required by law for all private employers, while diversity is voluntary.

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false

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Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce.

answer

true

question

Affirmative action actually makes good business sense in terms of cost savings, the ability to attract and retain talent, and business growth.

answer

false

question

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____

answer

affirmative action

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A key difference between affirmative action and diversity is that ____

answer

diversity has a broader focus

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Affirmative action programs are typically designed to ____.

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compensate for past discrimination

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Refer to Wal-Mart. The promotion of women and minorities proportionate to how many apply for managerial jobs is most similar to ____.

answer

affirmative action

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The fastest-growing racial group in the United States is Hispanics

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true

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Diversity exists in organizations when there is a variety of demographic, cultural, and personal differences among the customers who do business with them.

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false

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Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits.

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true

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Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

answer

true

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A disability is defined as a mental or physical impairment that substantially limits one or more major life activities.

answer

true

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The two basic types of diversity training are cultural training and attitude-based diversity training.

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false

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A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates ____.

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Diversity

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____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

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Diversity

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7. Japan-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how ____ influences organizations.

answer

Diversity

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Which of the following statements explains why diversity actually makes good business sense?

answer

diversity helps attract

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____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

answer

diversity

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Diversity helps companies grow by ____.

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improving understanding

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As a German pharmaceuticals company decided to implement a diversity training program, its human resources managers discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ____.

answer

deep-level diversity

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Bentley College launched a comprehensive diversity initiative, which includes frequent diversity retreats for faculty, staff, and student leaders. What basic type of diversity training is Bentley using?

answer

awareness training

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The two basic types of diversity training programs are ____.

answer

awareness training and skills-based diversity training

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The two basic types of diversity training are cultural training and attitude-based diversity training.

answer

false

question

____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

answer

deep level diversity

question

As a German pharmaceuticals company decided to implement a diversity training program, its human resources managers discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ____.

answer

deep-level diversity

question

hen Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting ____.

answer

surface-level diversity

question

A disability is defined as a mental or physical impairment that substantially limits one or more major life activities.

answer

true

question

Which of the following statements about disabilities is true?

answer

Accommodations for disabilities needn't be expensive.

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What are background checks used for?

answer

-the process of looking up and compiling criminal records, commercial records and financial records of an individual or an organization.

question

application forms

answer

Popular, easy to administer and requires minimal administrative time, purpose is to (1) provide info in a standardized manner that is useful to making a selection and (2) to obtain info that may be needed during an employment

question

resumes

answer

________ describe your education, skills, work experience, activities, and interests. It introduces you to potential employers.

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compensation

answer

something (such as money) given or received as payment

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adverse impact

answer

Unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (for any other employment decision) at substantially lower rates than others

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disparate Treatment

answer

is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs

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four-fifths rule

answer

Rule of thumb that finds evidence of discrimination if an organization's hiring rate for a minority group is less than four-fifths (80%) the hiring rate for the majority group.

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bona fide occupational qualifications

answer

defense to a discrimination claim in which the employer must show that the criteria used that resulted in an adverse employment action were genuine qualifications for the job

question

what team has the most resposibility

answer

self designing teams

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individual performance reward

answer

Piecework rates, standard hour plans, merit pay, individual bonuses,and sales commissions are examples of these.

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use teams when

answer

its reasonable, job can't be done unless people work together,rewards can be awarded.

question

disadvantage of using work teams

answer

Time-consuming to construct. Usually specific to the particular job for which it was developed.

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cross training

answer

an organization engaged in _____ its work team members is training them in how to do all or most of the jobs performed by the other team memebers

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Social loafing

answer

Tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable

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job analysis

answer

a systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job, as well as about the context within which the job is performed

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job specialization

answer

_____ is characterized by simple easy-to-learn steps; low variety; and high repetition

question

job postings

answer

the process of communicating information about a job vacancy on company bulletin boards in employee publications, on corporate intranets, and anywhere else the organization communicates with employees

question

job descriptions

answer

A written statement listing the requirements of a particular job and the skills needed to fulfill those requirements

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