Questions of Case Study
Keeping in professional’s excited about work that is routine and standardized and chaotic is a major challenge for Vincent Weafer. How could he use technical, human, and conceptual skills to maintain an environment that encourages innovation and professionalism among the virus hunters? Answer: Vincent Weafer’s following techniques encouraged innovation and professionalism among the virus hunters:
- Work was divided into smaller parts and specialization
- The work never stopped, to maintain efficiency
- The work never stopped, to maintain efficiency?
Example: When Santa Monica’s team finished, Tokyo took over, this handed over to Japanese to Dublin and back to Santa Monica.
What management roles would Vincent be playing as he
- Had weekly security briefing conference calls with coworkers around the globe.
- Assessed the feasibility of adding a new network security consulting servic
...e, or
- Kept employees focused on the company’s commitments to customers?
Answer:
- Based on the study by Henry Mintzberg managers have different but highly interrelated roles. According to this we can analyze that Vincent has approached towards Interpersonal role as he worked as a figurehead, leader, liaison and also informational role as he act as a monitor and a disseminator.
- In this context Vincent has proved that he has approached towards Decisional role as he worked as a disturbance handler and resource allocator.
- Here Vincent worked as a figurehead a leader, a leader, as he provoked his employees to focus on the company’s commitments to customers thus fulfilling the interpersonal role.
3. Go to Symantec’s Web site and look up information about the company. What can you tell about its emphasis on customer service and innovation? In what ways does the organization support its employees in serving customers
View entire sampleJoin StudyHippo to see entire essay
and in being innovative? Answer: ABOUT THE COMPANY Symantec was founded in 1982 by visionary computer scientists.
The company has computer scientists. The company has evolved to become one of the world’s largest software companies. They provide security, storage and systems management solutions to help customers secure and manage their information-driven secure and manage their information-driven world against more risks at more points, world against more risks at more points, more completely and efficiently than any more completely and efficiently than any other company.
Emphasis on Customer Service and Innovation
Pursue core purpose with an unrelenting focus on focus on Innovation and Customer satisfaction. While the overall computing environment while the overall computing environment has undergone tremendous change in has undergone tremendous change in recent years, they remain committed to recent years, they remain committed to helping ensure confidence in today’s helping ensure confidence in today’s connected world.
Innovation
Symantec’s strategy of Symantec’s strategy of “open innovation” focuses on delivering focuses on delivering the best solutions to its customers. The best solutions to its customers. These solutions come as a result of These solutions come as a result of building them internally, developing building them internally, developing them with technology partners or them with technology partners or acquiring them outright.
Customer Service
Customer-driven is a Symantec core value and is a Symantec core value and a priority at every level of the company, from priority at every level of the company, from executives to individual contributors. Executives to individual contributors. They invite the comments on their progress to date form customers and look forward to further engaging form customers and look forward to further engaging with them to with them to innovate
a better future.
Employees
Symantec assures top-notch training and a working environment that fosters and a working environment that fosters innovation to its employees.
4. What could other managers learn from the Vincent Weafer and Symantec’s approach?
Answer:
- Employees should not be treated as machines
- Ability to work well with people in diverse.
- Competitive advantage through efficiency.
- Recognize problem areas and implement.
- Customer focus.
- Reviewing operations and implementing improvements.
- Time Management.
