Management Test 1 - Flashcards

Q: First-line managers will most likely have to:

Encourage, monitor, and reward employees\' performance

question

____ is defined as getting work done through others.

answer

Management

question

Fruitlicious is a fruit juice manufacturing company. The company ensures that all the raw materials are used well and minimal waste is produced. The juice extraction and packaging units are designed in such way that quality is maintained with minimal costs. It can be said that Fruitlicious demonstrates

answer

Efficiency

question

Managers must strive for _____, which is accomplishing tasks that help fulfillorganizational objectives such as customer service and satisfaction.

answer

Effectiveness

question

_____ involves determining organizational goals and the means for achieving them.

answer

Planning

question

The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

answer

Organizing

question

_____ refers to monitoring progress toward goal achievement and taking corrective action when needed.

answer

Controlling

question

As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in?

answer

Leading

question

_____ are executives responsible for the overall direction of the organization.

answer

Top Managers

question

It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance.

answer

Top Managers

question

Middle managers typically:

answer

Plan and allocate resources to meet objectives

question

First-line managers will most likely have to:

answer

Encourage, monitor, and reward employees' performance

question

A ____ for a fast-food restaurant would be responsible for giving instructionsto the staff and for setting up weekly work schedules.

answer

First-line manager

question

According to Mintzberg, which of the following is one of the three major rolesmanagers fulfill while performing their jobs?

answer

Interpersonal roles

question

Which of the following is an example of an interpersonal role?

answer

Figure head

question

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role.

answer

Disseminator

question

In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises.

answer

Negotiator

question

In the context of decisional roles, managers who assume the _____ role respond to pressures and problems so severe that they demand immediate attention and action.

answer

Disturbance handler

question

_____ skills can be summarized as the ability to work well with others.

answer

Human

question

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

answer

Technical skill

question

Which type of skills are the most important to the success of lower-level managers?

answer

Technical skills

question

What type of skills are equally important at all levels of management?

answer

Human

question

Which skill is needed to get employees to participate in competitive situations?

answer

Motivation to manage

question

Which of the following is a characteristic of derailers?

answer

They are abrasive and intimidating

question

According to Linda Hill's study, which of the following is typically an expectation that managers have during the initial stages of management?

answer

They believe they need to be the boss

question

_____ is the ultimate form of commitment companies can make to their workers.

answer

Employment security

question

According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

answer

The contingency approach

question

Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.

answer

Open systems

question

Which of the following statements about information management is true?

answer

Two types of information technology are the cash register and the printing press.

question

A systems view of management allows managers to ____.

answer

Deal with the complex environment in which their companies operate

question

Which of the following management theorists believed that workers ultimately grant managers their authority?

answer

Chester Barnard

question

_____ involves managing the daily production of goods and services.

answer

Operations Management

question

Which of the following management theories uses a quantitative approach tofind ways to increase productivity, improve quality, and manage or reduce costly inventories?

answer

Operations Management

question

Which of the following was demonstrated by the Hawthorne Studies?

answer

Workers were not just extension of machines.

question

Which of the following management theorists provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

answer

Elton Mayo

question

With integrative conflict resolution, _____.

answer

Both parties work together to create an alternative solution that includes shared preferences and integrates interests.

question

According to Henri Fayol's fourteen principles of management, _____ means that each employee should report to and receive orders from just one boss.

answer

Unity of command

question

According to Henri Fayol's fourteen principles of management, _____ requires managers to develop a strong sense of morale and unity among workers that encourages coordination of efforts.

answer

Esprit de corps

question

Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict.

answer

Domination, compromise, and integration

question

According to Henri Fayol, _____ is monitoring progress toward goal achievement and taking corrective action when needed.

answer

Controlling

question

_____ focuses on the psychological and social aspects of work.

answer

Human relations management

question

According to human relations management _____.

answer

Success depends on treating workers well

question

Which of the following management theorists helped develop human relations management?

answer

Mary Parker Follett

question

According to Henri Fayol, _____ is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.

answer

Organizing

question

According to bureaucratic management, employees should be hired on the basis of _____.

answer

Educational background of an applicant

question

According to bureaucratic management, _____ should supervise the organization.

answer

Managers

question

According to bureaucratic management, which of the following is a criterion on which employees should be promoted?

answer

Experience and achievements

question

Which of the following does a Gantt chart visually indicate?

answer

The time in which each task should be completed for a project

question

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:

answer

Improve productivity of workers

question

Prior to the introduction of _____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.

answer

Scientific management

question

Which of the following is the goal of scientific management?

answer

To find the one best way to perform each task.

question

_____ refer to discernible symbols of an organization's culture, such as the office design and layout, company dress code, and company benefits andperks, like stock options, personal parking spaces, or the private company dining room.

answer

Visible artifacts

question

Which of the following is NOT a characteristic of successful organizational cultures?

answer

Immutability

question

_____ is defined as a firm's purpose or reason for existing.

answer

Company mission

question

____ is a primary source of organizational culture.

answer

Company's founder

question

_____ is defined as searching the industry for important events or issues that might affect an organization.

answer

Environmental scanning

question

The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.

answer

Internal environment

question

____ is the set of key values, beliefs, and attitudes shared by members ofan organization.

answer

Organizational culture

question

_____ refers to the protocols and guidelines that govern the business practices and procedures of specific businesses, and professions.

answer

Industry regulation

question

_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.

answer

Advocacy groups

question

A high degree of buyer or seller dependence can lead to _____.

answer

Opportunistic behavior

question

Competitive analysis refers to:

answer

Identifying companies that sell similar products.

question

Which of the following helps managers accurately analyze competition?

answer

Refraining from underestimating the potential of competitors.

question

____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

answer

Reactive customer monitoring

question

_____refers to identifying and addressing customer needs, trends, and issues before they occur.

answer

Reactive customer monitoring

question

A court ruling regarding the unfair firing of employees is a development in the _____ component of the general environment.

answer

Political/legal

question

Many people in Rhenasia are cutting down on their spending. This is because of a lack of well-paying jobs in the country. Many businesses in the country are getting affected as the buying power of customers has drastically reduced. The environmental characteristic that is affecting businesses in Rhenasia is _____.

answer

The economy

question

____ refers to identifying and addressing customer needs, trends, and issues before they occur.

answer

Proactive monitoring

question

Business confidence indices:

answer

Business confidence indices show how confident actual managers are about future business growth.

question

_____ refers to the knowledge, tools, and methods used to transform inputs (raw materials, information, and so on) into outputs (products and services).

answer

Technology

question

Environmental uncertainty is most likely to be lowest when:

answer

Environmental resource scarcity is low

question

Which of the following is a part of the general environment of an organization?

answer

Political trends

question

Which of the following is true about a company's specific environment?

answer

It is unique to a particular firm's industry.

question

Which of the following statements is true about environmental uncertainty?

answer

It is most likely to be hight when environmental change is extensive.

question

_____ is the rate at which a company's general and specific environments alter.

answer

Environmental change

question

According to the ____, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

answer

Punctuated equilibrium theory

question

Which of the following is a part of the general environment of an organization?

answer

Technology

question

A company implementing a(n) ____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations

answer

Proactive

question

A company using a ____ social responsiveness strategy will do less than society expects.

answer

Reactive strategy

question

A company using a ____ strategy would admit responsibility for a problem but would do the least required to meet social expectations.

answer

Defensive strategy

question

____ pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities.

answer

Discretionary responsibilities

question

____ responsibility means making a profit by producing a product valued by society.

answer

Economic

question

Secondary stakeholders are important to a company because ____.

answer

They can affect public perceptions and opinions.

question

Under the stakeholder model, ____ would be an example of a stakeholder group that most strongly affects public perceptions and opinions about the company's socially responsible behavior.

answer

The media

question

Groups such as shareholders, employees, customers, suppliers, governments, and local communities are examples of ____ stakeholders.

answer

Primary

question

A primary stakeholder of an organization would be ____.

answer

Customers

question

The ____ model holds that the only social responsibility that businesses have is to maximize profit.

answer

Shareholder

question

In the context of corporate social responsibility, which of the following statements would Milton Friedman agree to?

answer

Organizations can act effectively as moral agents for all company shareholders.

question

Various persons or groups with a legitimate interest in a company's actions are called ____.

answer

Stakeholders

question

The two general category of stakeholders are ____ stakeholders.

answer

Primary and secondary

question

Which of the following statements best defines social responsibility?

answer

It is a business' obligation to pursue policies, make decisions, and take actions that benefit society.

question

Which of the following is an important step in establishing an ethical climate in an organization?

answer

The top managers behaving ethically

question

The last step in the basic model of ethical decision making is to ____.

answer

Act on the situation

question

All of the following are important factors in the creation of an ethical business climate EXCEPT ____.

answer

Official approval of a company's ethics code by government regulators.

question

According to Kohlberg's model of moral development, people at the ____ make decisions that conform to societal expectations.

answer

Conventional level

question

The three stages of moral development identified by Kohlberg are ____.

answer

The pre conventional level, the conventional level, and the post conventional level.

question

People at the ____ of moral development use internalized ethical principles to solve ethical dilemmas.

answer

Post conventional level

question

According to Kohlberg's model of moral development, people at the ____ make decisions that are based on selfish reasons.

answer

Pre conventional level

question

Ethical intensity depends on all of the following EXCEPT ____.

answer

Individual commitment

question

Which of the following terms describes the degree of concern people have about an ethical issue?

answer

Ethical intensity

question

Which of the following statements about ethics is true?

answer

When people believe their work environment is ethical, they are six times more likely to stay with that company.

question

Which of the following is true about planning?

answer

It helps managers create task strategies.

question

Which of the following is an advantage of planning?

answer

It encourages people to work harder for extended periods.

question

According to S.M.A.R.T. guidelines, goals should be ____.

answer

Measurable

question

The most popular approach to increasing goal commitment is ____.

answer

Encouraging workers' participation in goal setting.

question

The last step in effective planning is to ____.

answer

Maintain flexibility in planning

question

Which of the following is an accepted method for tracking progress toward goal achievement?

answer

Gathering and providing performance feedback

question

____ planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans.

answer

Options-based

question

Top management is responsible for developing ____.

answer

Strategic plans

question

A ____ is a brief, two sentence statement of a company's purpose for existing.

answer

Organizational mission

question

____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.

answer

Tactical

question

Who among the following is responsible for the creation of tactical plans?

answer

Middle managers

question

Management by objectives (MBO) is a management technique often used to develop and carry out.

answer

Tactical plans

question

Which of the following is the first step in management by objectives?

answer

Discussing possible goals

question

Who among the following is responsible for developing operational plans?

answer

Lower-level managers

question

The ____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently.

answer

Standing plan

question

____ are types of standing plans.

answer

Policies and procedures

question

A laptop manufacturer has created a set of methods to deal with specific technical issues raised by customers. These methods are ____.

answer

Standing plans

question

Which of the following is the most specific type of standing plan?

answer

Rules and regulations

question

Budgets are a type of ____ plans.

answer

Operational

question

____ is the process of choosing a solution from available alternatives.

answer

Decision making

question

____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.

answer

Rational decision making

question

A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing)

answer

Problem

question

____ occurs when managers choose an alternative that is good enough, rather than the best possible alternatives.

answer

Satisficing

question

Groupthink occurs in ____.

answer

Highly cohesive groups where there is a great deal of pressure to agree with each other.

question

____ is the emotional reaction that can occur when disagreements become personal rather than professional.

answer

A-type conflict

question

______ are the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem.

answer

Resources

question

Organizations can achieve a _____ by using their resources to provide greater value for customers than competitors can

answer

Competitive advantage

question

A _____ resource is a resource that is not controlled or possessed by many competing firms.

answer

Rare

question

The strategy-making process begins with:

answer

The assessment of the need for strategic change

question

_____ is a discrepancy between a company's intended strategy and the strategic actions managers take when actually implementing that strategy.

answer

Strategic dissonance

question

A _____ is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in its external environment.

answer

Situational analysis

question

Which of the following is an example of core capabilities of an organization?

answer

The organization's skill in maintaining large inventories effectively.

question

_____ are the central companies in a strategic group.

answer

Core firms

question

In the context of the strategic reference point theory, the _____ strategy aims to protect an existing competitive advantage.

answer

Risk-avoiding

question

Which of the following is an example of a common approach to corporate-level strategy?

answer

Grand strategies

question

_____ is a strategy for reducing risk by buying a variety of items so that the failure of one stock or one business does not doom the entire portfolio

answer

Diversification

question

_____ is defined as the purchase of a company by another company.

answer

Acquisition

question

The _____ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds.

answer

The BCG matrix

question

The research on diversification in portfolio management indicates that the best approach is probably _____.

answer

Related diversification

question

The purpose of a _____ strategy is to increase profits, revenues, market share, or the number of places (stores, offices, locations) in which the company does business.

answer

Growth

question

Companies often choose a _____ strategy when their external environment doesn't change much or after they have struggled with periods of explosive growth.

answer

Stability

question

_____ consists of the strategic actions that a company takes to return to a growth strategy.

answer

Recovery

question

A(n) _____ strategy is a corporate strategy that addresses the question "How should we compete in this line of business?"

answer

Industry level

question

Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?

answer

Organizational synergy

question

_____ is the measure of the intensity of competitive behavior between companies in an industry.

answer

Character of the rivalry

question

_____ strategies typically work in market niches that competitors have overlooked or have difficulty serving

answer

Focus

question

An industry-level strategy that is best suited to changes in the organization's external environment is a(n)_____ strategy.

answer

Adaptive

question

A company that is seeking to grow by taking risks and looking for innovations is best characterized as a(n) _____.

answer

Prospector

question

_____ is the rivalry between two companies that offer similar products and services, acknowledge each other as rivals, and act and react to each other's strategic actions.

answer

Direct competition

question

Resource similarity and _____ are factors that determine the extent to which firms will be in direct competition with each other.

answer

Market commonality

question

During an ethical decision-making process, which of these questions must be asked in order to identify a problem?

answer

"What are the the factors that make this an ethical problem?"

Management Test 1 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards