Question 1

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____.

Accepted Answer

the world is flat

Question 2

Mintzberg proposed that managers utilize written communication more than verbal communication.

Accepted Answer

False

Question 3

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.

Accepted Answer

Managing

Question 4

When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.

Accepted Answer

True

Question 5

George is developing a new employee schedule for his lawncare service due to the increase in business during the summer. While doing this, George is involved in organizing.

Accepted Answer

True

Question 6

At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.

Accepted Answer

an organization

Question 7

Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities.

Accepted Answer

False

Question 8

When Greg meets regularly with his workers to provide encouraging words so that they work hard to achieve the company\'s goals, he is engaged in the management function of controlling.

Accepted Answer

False

Question 9

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___.

Accepted Answer

innovation

Question 10

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as ___.

Accepted Answer

sustainability

Question 11

Efficiency and effectiveness means to use resourcesâpeople, money, raw materials, and the likeâwisely and cost effectively.

Accepted Answer

False

Question 12

To help maintain a competitive advantage, the emphasis for most companies is on _____.

Accepted Answer

production efficiency

Question 13

A national sales organization has implemented a sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as ___.

Accepted Answer

knowledge management

Question 14

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Greg is a(n) ____ manager.

Accepted Answer

effective

Question 15

The management functions are sometimes called the six management parts.

Accepted Answer

False

Question 16

Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager.

Accepted Answer

True

Question 17

There are two levels of management in an organization: top and first-line.

Accepted Answer

False

Question 18

Tom, a restaurant general manager, carefully watches his restaurant costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.

Accepted Answer

efficient

Question 19

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

Accepted Answer

False

Question 20

ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a(n) ____ over its competition.

Accepted Answer

competitive advantage

Question 21

Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.

Accepted Answer

False

Question 22

The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers.

Accepted Answer

False

Question 23

Within her company, Maria utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Maria\'s management perspective is best described as _____.

Accepted Answer

contemporary

Question 24

After customers buy a computer or receive service from Top Computers and Service, a service representative contacts each customer to conduct a survey. The survey information is a form of output.

Accepted Answer

False

Question 25

Theory Y managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.

Accepted Answer

False

Question 26

Don feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all components of a system, which include design, inputs, production processes, outputs, sales, and feedback.

Accepted Answer

False

Question 27

Behavioral science includes the fields of psychology, marketing, accounting, and geology.

Accepted Answer

False

Question 28

The Johnsons decided to beautify their home by investing in landscaping. While doing this, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and also the maintenance personnel. Using the systems perspective, the people required to provide the landscaping services are considered ______.

Accepted Answer

inputs

Question 29

The father of industrial psychology is ____.

Accepted Answer

Hugo Munsterberg

Question 30

When more efficient workers earn higher wages, this is known as a _____ pay structure.

Accepted Answer

differential rate

Question 31

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.

Accepted Answer

False

Question 32

Tom, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. This reduction in effort is also known as ____.

Accepted Answer

soldiering

Question 33

A closed-ended system continually interacts with its environment, so it receives feedback from the outside environment.

Accepted Answer

False

Question 34

Ann is the owner of a family-owned grocery store. The culture and belief of Ann and the previous owners, her grandfather and father, is to hire good people you believe in and then trust them with responsibility so that they grow into valuable employees. Ann and the previous owners are an example of ___ managers.

Accepted Answer

Theory Y

Question 35

The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.

Accepted Answer

False

Question 36

The classical management viewpoint emphasized ____.

Accepted Answer

ways to manage work more efficiently

Question 37

Abraham Maslow\'s listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his _________.

Accepted Answer

hierarchy of human needs

Question 38

Managers in a plumbing company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett\'s belief: companies should _____.

Accepted Answer

operate as a community, with employees working in harmony

Question 39

Sofia, a restaurant manager, has been observing and analyzing the work process of each task because she would like to increase the productivity of employees in the restaurant. This is an example of ____ management.

Accepted Answer

scientific

Question 40

Abraham Maslow said that all customers and their needs are equal in importance.

Accepted Answer

False

Question 41

The board of directors are elected by the employees.

Accepted Answer

False

Question 42

Internal stakeholders include the owners, board of directors, customers, suppliers, distributors, and the community.

Accepted Answer

False

Question 43

An ethical dilemma is a situation ____.

Accepted Answer

in which you have to decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal

Question 44

Tom, the CEO of a large landscaping company, has been studying an article in a business publication that instructs managers how to increase profits through boosting worker efficiency. This is the aim of corporate social responsibility, which states that it is the responsibility of corporations to be profitable even if the other goals in the community are not met.

Accepted Answer

False

Question 45

The macroenvironment, which includes sociocultural, demographic, political-legal and international forces, cannot easily be controlled by organizations.

Accepted Answer

True

Question 46

Ethics are _____.

Accepted Answer

standards of right and wrong that influence behavior

Question 47

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.

Accepted Answer

True

Question 48

While setting up their corporation, Ming and Jie implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. This is an example of a _____.

Accepted Answer

corporate governance

Question 49

When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder.

Accepted Answer

False

Question 50

Tom and Susan, a young couple, are in need of assistance after Tom lost his job as a manager. Receiving unemployment payments and food stamps from the government are examples of philanthropy.

Accepted Answer

False

Question 51

Dawn, a young single mother, found a wallet with a large amount of money inside. In the past she has always tried to return the cash to the owner, knowing it is the right thing to do. However, with tough times, she has decided to keep the cash. She told a friend, \"I don\'t normally do this, but we really need the money. So I really have to do it this one time.\" The most likely explanation for Dawn\'s behavior is _____.

Accepted Answer

motivated blindness

Question 52

Having some clients who are less knowledgeable about investing and seem to be more trusting of their firm, the management of a financial advising organization has decided to use cash from newer investors to pay off older ones. The actions of management are an example of ____.

Accepted Answer

a Ponzi scheme

Question 53

To save money, Paul, the owner of a struggling restaurant produce supplier, has been considering reducing the amount of produce in some cases delivered to busy restaurants, knowing the customers will probably never notice. This decision is an example of an ethical dilemma.

Accepted Answer

True

Question 54

Paul and Anna Jones are wealthy entrepreneurs who are very interested in helping children who have been abused. Their goal is to donate a percentage of their company profits to helping these children. The Jones\'s actions are an example of _____.

Accepted Answer

philanthropy

Question 55

The notion that corporations are expected to go above and beyond following the law and making a profit to help society known is ____.

Accepted Answer

corporate social responsibility

Question 56

A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders.

Accepted Answer

True

Question 57

A social audit is a systematic assessment of employee happiness within a company.

Accepted Answer

False

Question 58

An organization\'s external stakeholders include ____.

Accepted Answer

customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media

Question 59

The board of directors, employees, and owners are the organization\'s ___.

Accepted Answer

internal stakeholders

Question 60

The triple bottom line represents ______, also known as the ____.

Accepted Answer

people, planet, and profit; 3 Ps

Question 61

Alan, a retired doctor, is interested in starting a nonprofit organization that will include doctors and other medical professionals who travel to low income areas in the United States and internationally to assist with medical needs and open hospitals. Alan\'s organization is an example of a multinational organization.

Accepted Answer

True

Question 62

The American research committee that promoted one world government and one world economy was known as the GLOBE project.

Accepted Answer

False

Question 63

The trend of the world economy toward becoming a more interdependent system is known as ____.

Accepted Answer

globalization

Question 64

The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation\'s _____.

Accepted Answer

culture

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