Management Quizzes 1-5 – Flashcards

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A specific commitment to achieve a measurable result within a stated period of time is a _____.
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goal
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A single-use plan encompassing a variety of projects or activities is an example of a ___.
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program
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Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every ____.
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1 to 52 weeks; 6 to 24 months
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Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____.
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doing operational planning
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To ensure that plans are moving in the right direction, managers can use the ______.
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planning/control cycle
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The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to results is known as ____.
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MBO
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The mission statement expresses the ____.
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purpose of the organization
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A standing plan that designates specific required action is a(n) ____.
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rule
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Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.
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operational goals
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A standing plan that outlines the response to particular problems or circumstances is a(n)
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Procedures
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At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.
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An organization
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Management is defined as the pursuit of organizational goals ____.
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efficiently and effectively
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With production today, companies emphasize _____.
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efficiency
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Using state-of-the-art computer software and hardware to help people work better together is known as ____.
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collaborative computing
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Conceptual skills consist of ____.
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the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
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As organizations strive to obtain a competitive advantage, taking care of the customer is the ____.
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first law of business
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The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___.
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artificial intelligence
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ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a ____ over its competition.
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competitive advantage
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Donna received a degree in management and has several years of strong management experience. As a result of her education and experience, researcher Robert Katz believed that Donna acquired which of the following principal skills?
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technical, conceptual, human
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An entrepreneur is best described as ___.
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someone who takes risks to try to create a new enterprise
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The 17 basic units of motion, identified by Frank and Lillian Gilbreth, were named _____.
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therbligs
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The systems viewpoint regards parts making up the whole system as ____.
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subsystems
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The belief that quality stemmed from "constancy of purpose," and that managers should stress teamwork, be helpful rather than simply give orders, and make employees feel comfortable about asking questions was proposed by _____.
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W. Edwards Deming
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The field of behavioral science includes _____.
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psychology, sociology, anthropology, economics
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The historical perspective includes three viewpoints: _______.
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classical, behavioral, quantitative
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A pay structure, in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system.
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differential rate
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Mary Parker Follett anticipated some of today's concepts, such as _____.
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self-managed teams and worker empowerment
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Behavioral science relies on scientific research for developing theories about human behavior that can be ____.
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used to provide practical tools for managers
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The classical viewpoint of management emphasized ways to ___.
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manage work more efficiently
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Maslow's hierarchy of human needs included ______.
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physiological, safety, love, esteem, self-actualization
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Changes in the way politics shape laws and laws shape the opportunities for and threats to an organization are ____ forces.
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political-legal
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The macroenvironment includes these forces: _______.
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economic, technological, sociocultural, demographic, political-legal, international
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According to researcher Daniel Pink, when employees feel a sense of purpose—when their work has meaning—workers _____.
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are more efficient, loyal, and creative
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Changes in the economic, political, legal, and technological global system that may affect an organization are ______ forces.
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international
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When individuals who want to start a new venture obtain many small amounts of money from many people, this type of financing is called ____.
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crowdfunding
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A formal written set of ethical standards guiding an organization's actions is a(n) ____.
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code of ethics
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What mechanism is used to provide a systematic assessment of an organization's triple bottom line?
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social audit
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Ethics are _____.
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standards of right and wrong that influence behavior
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Corporate governance is the system ____.
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of governing a company so that the interests of corporate owners and other stakeholders are protected
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Since the 1950s, the percentage of the U.S. labor force represented by unions has _____.
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steadily declined
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The law that makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations is the _____.
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Foreign Corrupt Practices Act
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ASEAN is a(n) _____.
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trading bloc consisting of 10 countries in Asia
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Globalization is the trend ___.
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of the world economy toward becoming a more interdependent system
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Countertrading is ___ goods for goods.
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bartering
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Mexican manufacturing plants with low labor costs and special privileges given to their American owners in return for employing Mexican citizens are known as ____.
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maquiladoras
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Anna, the owner of a café, attended an entrepreneurial conference where they spoke about in-group collectivism from the GLOBE project, which expresses ____.
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how much pride and loyalty people should have for their family or organization
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The World Bank is the principal organization that ______.
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provides low-interest loans for improvements in developing nations
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The trading bloc consisting of 28 trading partners in Europe is the ____.
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European Union
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Quotas are designed to prevent _____.
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dumping
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Free trade is the ____.
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movement of products between countries without political or economic obstruction
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