Management Final – Flashcards

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Organizational culture is related to the POLC function of:
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Organizing
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It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:
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Outcome Oriented
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Cultures that emerge within different departments, branches, or geographic locations are called:
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Subcultures
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The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:
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Form effective relationships with colleagues
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When leaders motivate employees through inspiration, corporate culture tends to be:
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More supportive and people-oriented
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It is best to think of organizational culture as the organization's
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Vision
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(T/F)Organizational culture has a strong influence on employee behavior but not on organizational performance
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False
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(T/F)Leaders of successful business are quick to attribute their company's success to their organization's culture
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False
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(T/F)Aggressive cultures tend to value corporate social responsibility
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True
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(T/F)Industry characteristics and demands act as a force to create similarities among organizational cultures
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True
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(T/F)Leaders are instrumental in creating and changing an organization's culture
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True
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In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be:
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People or Team Oriented
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Which of the following is not highly correlated with leadership ability?
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Skill and Ability
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Being curious, original, intellectual, creative and open to new ideas describes the Big Five trait of:
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Openness
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Out of all personality traits, the strongest relationship to both leader emergence and leader effectiveness is:
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Extraversion
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Which of the following is not a type of decision making styles discussed in the text:
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Leadership structured decision making
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The leadership style that involves employees in the making of important decisions is:
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Participative leadership
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Employees tend to be satisfied, but the effects on decision making quality or employee productivity are weaker when leaders use which of the following decision making style?
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Democratic
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Employees engage in higher levels of conflict when leaders use which of the following decision making style?
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Laissez-faire (Free Trade)
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The style that involves a high level of manager involvement and is used when employees are highly motivated but have limited skills is:
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Telling/directing
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The leadership style that sets goals for employees and encourages them to reach their goals is called:
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Achievement-oriented
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Lee Iaccoca, Jack Welch, and the late Steve Jobs are examples of business leaders who were:
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Transformational
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(T/F)Self-esteem is one of the Big Five personality traits and is an important aspect of one's personality
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False
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(T/F)Laissez-faire decision making style is positively correlated to employee satisfaction with leaders and leader effectiveness.
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False
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(T/F)Transformational leaders ensure that employees demonstrate the right behaviors because the leader provides resources in exchange.
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False
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(T/F)The tendency to trust in transactional leaders is lower than in transformational leaders.
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True
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(T/F)Research show the high LMX members are more satisfied with their jobs and perform at a higher level.
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True
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The tendency to accept the first alternative that meets minimum criteria is called:
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Satisfice
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People often use the rational decision making model when:
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Information on alternatives can be gathered and quantified
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Despite its popularity within organizations, group decision making suffers from which of the following?
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Groups may suffer from the tendency to avoid critical evaluation of ideas the group favors.
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Groupthink is characterized by which of the following symptoms:
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Stereotyping views of out-group are seen when groups discount rivals' abilities to make effective responses
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Creative decision making includes which of the following?
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Immersion
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Which corporate members are typically not involved in making strategic decisions?
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Employees
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Making strategic, tactical, and operational decisions is an integral part of which function of the P-O-L-C framework?
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Planning
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Kahneman and Tversky found that individuals are influenced in decision making by which of the following?
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Overconfidence
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A problem the Group Decision Support System (GDSS) intended to solve is:
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To make sure every idea is heard
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(T/F)The tendency to avoid critical evaluation of ideas the group favors is called social loafing.
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False
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(T/F)Nominal Group Technique (NGT) is used to structure group meetings when members are grappling with problem solving or idea generation.
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True
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(T/F)Creative ideas begin with innovation, and it also involves realistic planning and follow-through.
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False
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(T/F)Satisficing is similar to rational decision making.
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True
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(T/F)One of the most important considerations in management is whether or not the decisions you are making as an employee or manager are ethical.
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True
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How much of a manager's time is spent communicating?
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50-90%
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The person who receives the message is called:
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Receiver
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According to the text, the criteria that individuals may use when deciding whether to filter a message or pass it on includes which of the following?
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Past experience
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A downside of the office grapevine is:
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The grapevine lacks a specific sender
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Filtering, selective perception, information overload, and gender differences are examples of _______ to effective communication.
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Barriers
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Which of the following is not a type of communication describe in the text?
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Intuitive
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According to one study, what percentage of a receiver's comprehension of a message is based on the sender's actual words?
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7%
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Which of the following is not an example of a medium-rich communication channel?
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Legal documents
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Oral communications makes more sense when the sender is in which of the following situations?
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Conveys a sensitive or emotional message
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(T/F)E-mail readers pick up on sarcasm and other tonal aspects of writing.
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False
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(T/F)The medium used to communicate a message affects how accurately the message will be received.
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True
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(T/F)In the United States, looking someone in the eye for about a second is considered a sign of trustworthiness.
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True
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(T/F)Jargon can be an obstacle to effective communication.
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True
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(T/F)Selective perception is the filtering of information to suit our own needs.
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True
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How groups function has important implications for organizational:
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Productivity
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Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of:
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Storming
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Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of:
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Performing
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A team may be charged with coming up with a new marketing slogan which is what kind of task?
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Idea generation
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Teams that have individuals from different parts of the organization are called:
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Cross-functional teams
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A major determinant of how autonomous a team can be is:
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Team Leadership
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Teams where the manager serves as the team leader is called:
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Traditional teams
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The ideal size for a team depends on the:
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Task at hand
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The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback at the stage of:
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Norming
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An ideal time to host a social or team-building event is at the stage of:
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Norming
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(T/F)A few people in the company who get together to play tennis on the weekend would be considered a formal group.
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False
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(T/F)Research shows that cohesion does not lead to acceptance of group norms.
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False
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(T/F)Social loafing increases as groups become smaller
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False
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(T/F)Teams will always provide improved performance.
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False
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(T/F)Collective efficacy is stronger when interdependence is high rather than low.
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True
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Regarding motivation, there are four major theories in the need-based category and they include all of the following EXCEPT:
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Required needs theory
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Three types of fairness theories include which of the following?
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Distributive justice
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Whether a person's job substantially affects other people's work, health, or well being is referred to as:
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Task significance
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The perception labeled "instrumentality" is a result of asking oneself:
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Will performance lead to outcomes?
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Physiological needs refer to the need for:
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Air, food, and water
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The implication of the ERG theory is that we need to recognize which of the following?
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The multiple needs that may be driving an individual at a given point
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Job design is one of the many organizational design decisions managers must make when engaged in the POLC function of:
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Organizing
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Breaking down tasks to their simplest components and assigning them to employees so that each person performs few tasks in a repetitive manner is called:
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Job specialization
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In Herzberg's two factor theory, hygiene factors include which of the following?
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Company policies
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According to the acquired needs theory, individuals acquire three types of needs as a result of their life experiences. This includes which of the following?
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Need for power
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(T/F)If a goal is substantially difficult, merely working harder will get you the results.
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False
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(T/F)Job enrichment may sometimes cause employees to be dissatisfied.
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True
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(T/F)Self-actualization refers to the desire to be respected by one's peers, feeling important, and being appreciated.
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False
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(T/F)Need for power is viewed as important for effectiveness in managerial and leadership positions.
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True
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(T/F)Positive reinforcement involves making sure that behavior is met with removal of negative consequences.
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False
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