question

Organizational culture is related to the POLC function of:

answer

Organizing

question

It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:

answer

Outcome Oriented

question

Cultures that emerge within different departments, branches, or geographic locations are called:

answer

Subcultures

question

The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:

answer

Form effective relationships with colleagues

question

When leaders motivate employees through inspiration, corporate culture tends to be:

answer

More supportive and people-oriented

question

It is best to think of organizational culture as the organization's

answer

Vision

question

(T/F)Organizational culture has a strong influence on employee behavior but not on organizational performance

answer

False

question

(T/F)Leaders of successful business are quick to attribute their company's success to their organization's culture

answer

False

question

(T/F)Aggressive cultures tend to value corporate social responsibility

answer

True

question

(T/F)Industry characteristics and demands act as a force to create similarities among organizational cultures

answer

True

question

(T/F)Leaders are instrumental in creating and changing an organization's culture

answer

True

question

In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be:

answer

People or Team Oriented

question

Which of the following is not highly correlated with leadership ability?

answer

Skill and Ability

question

Being curious, original, intellectual, creative and open to new ideas describes the Big Five trait of:

answer

Openness

question

Out of all personality traits, the strongest relationship to both leader emergence and leader effectiveness is:

answer

Extraversion

question

Which of the following is not a type of decision making styles discussed in the text:

answer

Leadership structured decision making

question

The leadership style that involves employees in the making of important decisions is:

answer

Participative leadership

question

Employees tend to be satisfied, but the effects on decision making quality or employee productivity are weaker when leaders use which of the following decision making style?

answer

Democratic

question

Employees engage in higher levels of conflict when leaders use which of the following decision making style?

answer

Laissez-faire (Free Trade)

question

The style that involves a high level of manager involvement and is used when employees are highly motivated but have limited skills is:

answer

Telling/directing

question

The leadership style that sets goals for employees and encourages them to reach their goals is called:

answer

Achievement-oriented

question

Lee Iaccoca, Jack Welch, and the late Steve Jobs are examples of business leaders who were:

answer

Transformational

question

(T/F)Self-esteem is one of the Big Five personality traits and is an important aspect of one's personality

answer

False

question

(T/F)Laissez-faire decision making style is positively correlated to employee satisfaction with leaders and leader effectiveness.

answer

False

question

(T/F)Transformational leaders ensure that employees demonstrate the right behaviors because the leader provides resources in exchange.

answer

False

question

(T/F)The tendency to trust in transactional leaders is lower than in transformational leaders.

answer

True

question

(T/F)Research show the high LMX members are more satisfied with their jobs and perform at a higher level.

answer

True

question

The tendency to accept the first alternative that meets minimum criteria is called:

answer

Satisfice

question

People often use the rational decision making model when:

answer

Information on alternatives can be gathered and quantified

question

Despite its popularity within organizations, group decision making suffers from which of the following?

answer

Groups may suffer from the tendency to avoid critical evaluation of ideas the group favors.

question

Groupthink is characterized by which of the following symptoms:

answer

Stereotyping views of out-group are seen when groups discount rivals' abilities to make effective responses

question

Creative decision making includes which of the following?

answer

Immersion

question

Which corporate members are typically not involved in making strategic decisions?

answer

Employees

question

Making strategic, tactical, and operational decisions is an integral part of which function of the P-O-L-C framework?

answer

Planning

question

Kahneman and Tversky found that individuals are influenced in decision making by which of the following?

answer

Overconfidence

question

A problem the Group Decision Support System (GDSS) intended to solve is:

answer

To make sure every idea is heard

question

(T/F)The tendency to avoid critical evaluation of ideas the group favors is called social loafing.

answer

False

question

(T/F)Nominal Group Technique (NGT) is used to structure group meetings when members are grappling with problem solving or idea generation.

answer

True

question

(T/F)Creative ideas begin with innovation, and it also involves realistic planning and follow-through.

answer

False

question

(T/F)Satisficing is similar to rational decision making.

answer

True

question

(T/F)One of the most important considerations in management is whether or not the decisions you are making as an employee or manager are ethical.

answer

True

question

How much of a manager's time is spent communicating?

answer

50-90%

question

The person who receives the message is called:

answer

Receiver

question

According to the text, the criteria that individuals may use when deciding whether to filter a message or pass it on includes which of the following?

answer

Past experience

question

A downside of the office grapevine is:

answer

The grapevine lacks a specific sender

question

Filtering, selective perception, information overload, and gender differences are examples of _______ to effective communication.

answer

Barriers

question

Which of the following is not a type of communication describe in the text?

answer

Intuitive

question

According to one study, what percentage of a receiver's comprehension of a message is based on the sender's actual words?

answer

7%

question

Which of the following is not an example of a medium-rich communication channel?

answer

Legal documents

question

Oral communications makes more sense when the sender is in which of the following situations?

answer

Conveys a sensitive or emotional message

question

(T/F)E-mail readers pick up on sarcasm and other tonal aspects of writing.

answer

False

question

(T/F)The medium used to communicate a message affects how accurately the message will be received.

answer

True

question

(T/F)In the United States, looking someone in the eye for about a second is considered a sign of trustworthiness.

answer

True

question

(T/F)Jargon can be an obstacle to effective communication.

answer

True

question

(T/F)Selective perception is the filtering of information to suit our own needs.

answer

True

question

How groups function has important implications for organizational:

answer

Productivity

question

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of:

answer

Storming

question

Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of:

answer

Performing

question

A team may be charged with coming up with a new marketing slogan which is what kind of task?

answer

Idea generation

question

Teams that have individuals from different parts of the organization are called:

answer

Cross-functional teams

question

A major determinant of how autonomous a team can be is:

answer

Team Leadership

question

Teams where the manager serves as the team leader is called:

answer

Traditional teams

question

The ideal size for a team depends on the:

answer

Task at hand

question

The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback at the stage of:

answer

Norming

question

An ideal time to host a social or team-building event is at the stage of:

answer

Norming

question

(T/F)A few people in the company who get together to play tennis on the weekend would be considered a formal group.

answer

False

question

(T/F)Research shows that cohesion does not lead to acceptance of group norms.

answer

False

question

(T/F)Social loafing increases as groups become smaller

answer

False

question

(T/F)Teams will always provide improved performance.

answer

False

question

(T/F)Collective efficacy is stronger when interdependence is high rather than low.

answer

True

question

Regarding motivation, there are four major theories in the need-based category and they include all of the following EXCEPT:

answer

Required needs theory

question

Three types of fairness theories include which of the following?

answer

Distributive justice

question

Whether a person's job substantially affects other people's work, health, or well being is referred to as:

answer

Task significance

question

The perception labeled "instrumentality" is a result of asking oneself:

answer

Will performance lead to outcomes?

question

Physiological needs refer to the need for:

answer

Air, food, and water

question

The implication of the ERG theory is that we need to recognize which of the following?

answer

The multiple needs that may be driving an individual at a given point

question

Job design is one of the many organizational design decisions managers must make when engaged in the POLC function of:

answer

Organizing

question

Breaking down tasks to their simplest components and assigning them to employees so that each person performs few tasks in a repetitive manner is called:

answer

Job specialization

question

In Herzberg's two factor theory, hygiene factors include which of the following?

answer

Company policies

question

According to the acquired needs theory, individuals acquire three types of needs as a result of their life experiences. This includes which of the following?

answer

Need for power

question

(T/F)If a goal is substantially difficult, merely working harder will get you the results.

answer

False

question

(T/F)Job enrichment may sometimes cause employees to be dissatisfied.

answer

True

question

(T/F)Self-actualization refers to the desire to be respected by one's peers, feeling important, and being appreciated.

answer

False

question

(T/F)Need for power is viewed as important for effectiveness in managerial and leadership positions.

answer

True

question

(T/F)Positive reinforcement involves making sure that behavior is met with removal of negative consequences.

answer

False

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