Management Exam 2 Questions – Flashcards
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Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:
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tactical goals
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Which of the following refer to specific results expected from individuals?
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Operational goals
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High Fence Corporation is currently implementing an MBO program. Managers and employees jointly set objectives and develop action plans, and goal achievement is evaluated on an annual basis. High Fence is missing which major activity that must occur in order for MBO to be successful?
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Reviewing progress
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Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?
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Operational plans
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_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.
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Operational; tactical; strategic
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At the top of the goal hierarchy is:
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a mission
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Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?
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Covers key result areas
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_____ is the final step in the MBO process
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Appraise overall performance
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In using MBO, objectives should be set by the
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supervisor and the employee jointly
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Which type of plan helps managers implement the overall strategic plan?
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Tactical
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How does managerial authority flow through the organizational hierarchy?
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Vertically
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Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:
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delegation
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Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:
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delegation
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_____ departments include all of those that provide specialized skills in support of _____ departments
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Staff; line
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Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?
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Tall
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Strategy defines _____ to do (it) while organizing defines _____ to do (it).
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what; how
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Which of the following refers to the number of employees reporting to a supervisor?
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The span of management
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Unity of command and the scalar principle are both closely related to the:
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chain of command
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The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____.
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accountability
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Relative to a flat organizational structure, a tall structure has a _____ span of management and _____ hierarchical levels.
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narrow; more
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Barney and Betty work at Mountain Peak, Inc. Although they both work on the assembly line, they have the authority to make many decisions about their job. Mountain Peak can be said to have:
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a high degree of decentralization
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The organization chart
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shows the characteristics of the organization's vertical structure. details the formal reporting relationships that exist within an organization. is a visual representation of the organization's structure.
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Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs
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work specialization
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Which of the following pertains to the organization as a whole?
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corporate-level strategy
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_____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals
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strategy execution
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Which of these questions is central to a functional-level strategy
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How do we support our chosen strategy?
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Which of the following is a business activity that an organization does especially well relative to its competition?
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core-competence
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Janessa is the CEO of a privately-held software company. In defining corporate-level strategies, which of the following questions would she most likely be concerned with?
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What business are we in?
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Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following except
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decentralized planning groups
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A(n) _____ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue
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intelligence team
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The human resource department at Paula's Powerwheels is implementing a number of functional level strategies. These strategies include focusing on ways to retain and develop a stable work force and ways to improve efficiency in the organization. These functional-level strategies are consistent with which of the following strategies?
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cost leadership
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Which of the following strategies involve an attempt to distinguish the firm's products or services from others in the industry?
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differentiation
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How business units and product lines fit together in a logical way is the essence of:
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portfolio strategy
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The BCG matrix organizes along which of the following dimensions?
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business growth rate and market share
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Which of the following strategies refers to moving into a new business that is related to the company's existing business activities?
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related diversification
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Gatekeep Utilities is a subsidiary of GW Enterprises. Gatekeep has a mission and product line that is unique from GW. Gatekeep's competitors are also very different from those of its parent, and the subsidiary markets to a very different group of customers. As such, Gatekeep can be described as a(n) _____.
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strategic business unit
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All of the following are Porter's competitive forces except:
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differentiation
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The planning process begins with which of these?
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the development of a mission statement
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The planning process starts with
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a formal mission that defines the organization's purpose
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_____ is primarily responsible for operational goals/plans.
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lower management
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Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as _____.
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contingency planning
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The two stages of crisis planning include
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prevention and preparation
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Which of these are true about contingency plans?
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They define company responses to specific situations, such as emergencies or setbacks.
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All of the following are advantages of a functional structure EXCEPT:
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excellent coordination between functions
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Which of the following is the basis for grouping positions into departments and departments into the total organization?
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departmentalization
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Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will:
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search for the strengths, weaknesses, opportunities, and threats that impact his firm.
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You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?
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cover key result areas
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Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably:
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not realistic
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To remain competitive, companies should develop strategies that focus on core competencies, providing synergy, and creating value for _____.
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customers
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Which of the following is an incorrect fit in a stable organizational environment?
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a horizontal structure
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_____ refers to the fact that services are perishable and cannot be stored in inventory.
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intangible output
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Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?
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strategic map
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The team approach to departmentalization is a response to:
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lack of participative teams. centralized decision-making. the competitive global environment.
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An example of a _____ is a statement supporting the organization's efforts in the area of sexual harassment.
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policy
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A task force is _____ committee(s) formed to solve a specific problem.
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temporary
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Which of the following happens as organizations grow?
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Managers have to find ways to tie different departments.
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Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a _____.
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task force
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Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor _____.
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coordination
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Which of the following is a commonly-cited limitation of planning?
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Plans can create a false sense of security
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One major limitation of goals and plans is:
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goals and plans may cause rigidity in a turbulent environment.
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Which of the following strategies refers to moving into a new business that is related to the company's existing business activities?
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strategic partnership
