Management Ch 16

A pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization is known as:
corporate culture

Organizational culture is most rooted in which of the following fields of study?
anthropology

Which of the following is NOT an important attribute of organizational culture?
pervasiveness and endurance

Which of the following include the three levels of culture identified by Edgar Schein?
artifacts, values, and basic assumptions

The key to understanding culture through artifacts lies in:
figuring out what they mean

The most visible and accessible level of culture is:
artifacts

When a corporate president is the first employee to give blood during a corporate blood drive, this is an example of:
personal enactment

The employees of Stillwater Designs know that if monthly sales are higher than sales in the same month of the previous year that Steve Irby (founder and CEO) will hold a cookout for the employees the following Friday. This would be a result of the CEO’s use of:
personal enactment

Which of the following would NOT provide an indication of an organization’s culture?
number of products produced

When the president of your college or university awards scholarships at a banquet to high-achieving students, this is an example of:
a ceremony

An early fall semester convocation on your campus can be considered a
rite of renewal

When Southwestern Bell emphasizes the importance of management training by kicking off classes using a high-ranking executive and has a graduation ceremony when classes are completed, they have utilized:
a rite of enhancement and a rite of passage

An example of a rite of enhancement is a/an:
employee of the month award

Everyday organizational practices that are repeated over and over defines:
ritual

A corporate logo is:
symbol

Which of the following stories are examples of the reinforcement of organizational values?
All of these

“Be fair, empathetic, and responsive in serving our clients”, a statement from the core organizational purpose statement of Charles Schwab Corporation is a/an:
espoused value

A company’s espoused values can be found in all of the following except:
monthly financial statements

Which of the following statements is NOT true regarding values?
Values are the last and deepest level of culture.

Values reflected in the way individuals actually behave are called:
enacted values

Assumptions are:
deeply held beliefs that guide behavior of organized members

According to Edgar Schein, the essence of culture is:
assumptions

Which of the following is NOT a perspective that helps you understand the effects of culture?
the social creation perspective

Which of the following is NOT a basic function of corporate culture?
the building of strong corporate mentality and unquestioned employee support

The strong culture perspective states that organizations with strong cultures:
perform better than other organizations

Strong cultures are thought to facilitate performance for three reasons. Which of the following is NOT one of those reasons?
higher job satisfaction

Strong cultures facilitate performance in all of the following ways except:
insulating employees and focusing their attention away from the organization’s environment

The fit perspective is useful in explaining:
short-term performance

The fit perspective of culture argues that:
a culture is “good” only if it fits the industry’s or the firm’s strategy

An adaptive organizational culture is one that:
encourages confidence and risk taking among employees

According to the study by Kotter and Heskett on adaptive cultures, the adaptive culture facilitates change to meet the needs of all of the following groups except:
suppliers

What perspective of culture would be best for a company that wants to compete globally?
the adaptation perspective

Corporate leaders can greatly influence and shape organizational culture through:
consistently demonstrating corporate values in measuring and rewarding employee performance

Which of the following is NOT a base for an organization’s culture?
the location of the organization’s manufacturing and distribution facilities

According to Edgar Schein, leaders play crucial roles in shaping and reinforcing culture. Which of the following is NOT one of the elements considered important to a leader’s management of culture?
how leaders develop strategy

The process by which newcomers are transformed from outsiders to effective, participating members of the organization refers to:
organizational socialization

Which of the following is NOT likely to be an element or activity of organizational socialization?
college major of new employees

Compatibility of individual and organizational value systems is known as
congruence

Anticipatory socialization takes place through:
realistic job previews

The two key concerns in the anticipatory socialization stage are:
realism and congruence

All of the following are successful indications of socialization except
interpersonal incompatibility

Which of the following is NOT a stage that individuals go through when adjusting to a new organization?
inclusion

Employee performance expectations are normally made known through:
communication of role demands

During the early period of organizational entry and initial job placement, the primary stressor is:
ambiguity

Which of the following is most difficult to communicate and understand in socializing new employees?
values and assumptions

Reality shock typically occurs during which stage in the adjustment of a newcomer to an organization?
encounter

A successful transition from outsider to insider can be ensured if both the newcomer and the organization work together. During what phase or stage of the adjustment to a new organization should a newcomer prepare for reality shock and plan ways to cope with job stress?
encounter

In which stage of adjustment to a new organization should newcomers set realistic goals and take credit for the successes that occur as they master the job?
change and acquisition

During which stage of adjustment to a new organization should companies provide job assignments that present new recruits opportunities to succeed?
encounter

Otis Elevator has experimented with a program in which new hires, regardless of their specific job function, all complete a six-week training course covering all aspects of the elevator industry. This information and training is especially recommended for which stage of adjustment for the newcomer?
encounter

During which stage of adjustment to a new organization should companies tie rewards as explicitly as possible to performance?
change and acquisition

The primary purpose of socialization is the:
transmission of core values to new organization members

A recent organizational socialization study shows that supervisor support diminished after a period of _____ after a new hire.
six to twenty-one months

The focus of the organizational culture inventory is:
behaviors

The use of multiple methods to measure organizational change is known as:
triangulation

The underlying dimensions of the Kilmann-Saxton Culture-Gap Survey are:
technical/human and time

Changing an organization’s culture is difficult because:
assumptions are deeply ingrained, even below consciousness

The assessing of cultural change can best be done through:
observing behavior

The explanation of how AOL liked to handle weakened competitors, which was to “drive a knife in their heart,” revealed:
a culture clash between AOL and Time Warner

Which of the following is NOT a guideline for managers who want to create a global culture?
prevent cultural differences before they become a source of conflict

An ethical organizational culture can be developed through all of the following except:
rationalizing mistakes

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