question

A pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization is known as:

answer

corporate culture

question

Organizational culture is most rooted in which of the following fields of study?

answer

anthropology

question

Which of the following is NOT an important attribute of organizational culture?

answer

pervasiveness and endurance

question

Which of the following include the three levels of culture identified by Edgar Schein?

answer

artifacts, values, and basic assumptions

question

The key to understanding culture through artifacts lies in:

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figuring out what they mean

question

The most visible and accessible level of culture is:

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artifacts

question

When a corporate president is the first employee to give blood during a corporate blood drive, this is an example of:

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personal enactment

question

The employees of Stillwater Designs know that if monthly sales are higher than sales in the same month of the previous year that Steve Irby (founder and CEO) will hold a cookout for the employees the following Friday. This would be a result of the CEO's use of:

answer

personal enactment

question

Which of the following would NOT provide an indication of an organization's culture?

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number of products produced

question

When the president of your college or university awards scholarships at a banquet to high-achieving students, this is an example of:

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a ceremony

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An early fall semester convocation on your campus can be considered a

answer

rite of renewal

question

When Southwestern Bell emphasizes the importance of management training by kicking off classes using a high-ranking executive and has a graduation ceremony when classes are completed, they have utilized:

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a rite of enhancement and a rite of passage

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An example of a rite of enhancement is a/an:

answer

employee of the month award

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Everyday organizational practices that are repeated over and over defines:

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ritual

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A corporate logo is:

answer

symbol

question

Which of the following stories are examples of the reinforcement of organizational values?

answer

All of these

question

"Be fair, empathetic, and responsive in serving our clients", a statement from the core organizational purpose statement of Charles Schwab Corporation is a/an:

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espoused value

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A company's espoused values can be found in all of the following except:

answer

monthly financial statements

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Which of the following statements is NOT true regarding values?

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Values are the last and deepest level of culture.

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Values reflected in the way individuals actually behave are called:

answer

enacted values

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Assumptions are:

answer

deeply held beliefs that guide behavior of organized members

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According to Edgar Schein, the essence of culture is:

answer

assumptions

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Which of the following is NOT a perspective that helps you understand the effects of culture?

answer

the social creation perspective

question

Which of the following is NOT a basic function of corporate culture?

answer

the building of strong corporate mentality and unquestioned employee support

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The strong culture perspective states that organizations with strong cultures:

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perform better than other organizations

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Strong cultures are thought to facilitate performance for three reasons. Which of the following is NOT one of those reasons?

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higher job satisfaction

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Strong cultures facilitate performance in all of the following ways except:

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insulating employees and focusing their attention away from the organization's environment

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The fit perspective is useful in explaining:

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short-term performance

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The fit perspective of culture argues that:

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a culture is "good" only if it fits the industry's or the firm's strategy

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An adaptive organizational culture is one that:

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encourages confidence and risk taking among employees

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According to the study by Kotter and Heskett on adaptive cultures, the adaptive culture facilitates change to meet the needs of all of the following groups except:

answer

suppliers

question

What perspective of culture would be best for a company that wants to compete globally?

answer

the adaptation perspective

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Corporate leaders can greatly influence and shape organizational culture through:

answer

consistently demonstrating corporate values in measuring and rewarding employee performance

question

Which of the following is NOT a base for an organization's culture?

answer

the location of the organization's manufacturing and distribution facilities

question

According to Edgar Schein, leaders play crucial roles in shaping and reinforcing culture. Which of the following is NOT one of the elements considered important to a leader's management of culture?

answer

how leaders develop strategy

question

The process by which newcomers are transformed from outsiders to effective, participating members of the organization refers to:

answer

organizational socialization

question

Which of the following is NOT likely to be an element or activity of organizational socialization?

answer

college major of new employees

question

Compatibility of individual and organizational value systems is known as

answer

congruence

question

Anticipatory socialization takes place through:

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realistic job previews

question

The two key concerns in the anticipatory socialization stage are:

answer

realism and congruence

question

All of the following are successful indications of socialization except

answer

interpersonal incompatibility

question

Which of the following is NOT a stage that individuals go through when adjusting to a new organization?

answer

inclusion

question

Employee performance expectations are normally made known through:

answer

communication of role demands

question

During the early period of organizational entry and initial job placement, the primary stressor is:

answer

ambiguity

question

Which of the following is most difficult to communicate and understand in socializing new employees?

answer

values and assumptions

question

Reality shock typically occurs during which stage in the adjustment of a newcomer to an organization?

answer

encounter

question

A successful transition from outsider to insider can be ensured if both the newcomer and the organization work together. During what phase or stage of the adjustment to a new organization should a newcomer prepare for reality shock and plan ways to cope with job stress?

answer

encounter

question

In which stage of adjustment to a new organization should newcomers set realistic goals and take credit for the successes that occur as they master the job?

answer

change and acquisition

question

During which stage of adjustment to a new organization should companies provide job assignments that present new recruits opportunities to succeed?

answer

encounter

question

Otis Elevator has experimented with a program in which new hires, regardless of their specific job function, all complete a six-week training course covering all aspects of the elevator industry. This information and training is especially recommended for which stage of adjustment for the newcomer?

answer

encounter

question

During which stage of adjustment to a new organization should companies tie rewards as explicitly as possible to performance?

answer

change and acquisition

question

The primary purpose of socialization is the:

answer

transmission of core values to new organization members

question

A recent organizational socialization study shows that supervisor support diminished after a period of _____ after a new hire.

answer

six to twenty-one months

question

The focus of the organizational culture inventory is:

answer

behaviors

question

The use of multiple methods to measure organizational change is known as:

answer

triangulation

question

The underlying dimensions of the Kilmann-Saxton Culture-Gap Survey are:

answer

technical/human and time

question

Changing an organization's culture is difficult because:

answer

assumptions are deeply ingrained, even below consciousness

question

The assessing of cultural change can best be done through:

answer

observing behavior

question

The explanation of how AOL liked to handle weakened competitors, which was to "drive a knife in their heart," revealed:

answer

a culture clash between AOL and Time Warner

question

Which of the following is NOT a guideline for managers who want to create a global culture?

answer

prevent cultural differences before they become a source of conflict

question

An ethical organizational culture can be developed through all of the following except:

answer

rationalizing mistakes

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