question

The unwritten, common rules and perceptions about relationships among people and between employees and management refer to the social contract

answer

True

question

Glenn Rink, founder of Abtech Industries, used the "drop back and punt" method when his product of oil-spill absorbing sponges was met with a cool response. He focused on small scale disasters while simultaneously building a reputation for offering low-cost alternatives to cleanup and pollution problems so that he eventually expanded his company globally. Differentiate the forces Rink used in managing his company.

answer

He used social force and built his company's reputation with a quality product that people were able to trust

question

The following examples of social media programs except:

answer

Living social

question

As a manager, Olivia is discovering the need for building better communication between employees and customers at the small public relations firm where she works. Currently the firm uses email and takes phone calls from clients in order to communicate. Decide what Olivia can do to improve her firms' communication and collaboration with its cliental.

answer

She can use social media to help her company add directly to the humanity of production

question

Which of Henri Fayol's principles of management refers to the situation in which a subordinate receives orders from one- and only one-supervisor

answer

Unity of command

question

Brazil-based company Semco harnesses the wisdom of all its employees. It allows employees to control their work hours, location, and even pay plans. Employees also participate in all organizational decisions, including what businesses Semco should pursue. Identify whether Semco is using Theory X or Theory Y, and why that theory is being applied .

answer

Semco is using Theory Y because it wants to utilize employee creativity and mental power

question

A management perspective that applies mathematics, statistics, and other quantitative techniques to managerial problems is known as the ____ perspective

answer

Management science

question

Navid works in IT at a large hospital. He is managing a project to design software the company can use on its intranet allowing doctors within the organization to see patient information simultaneously. Relate how Navid is using management science to maintain up-to-the-minute, completely accurate records on patients

answer

His software is providing doctors relevant information in an accurate and timely manner

question

Who is the originator of "the circles of causality"?

answer

Peter Senge

question

Kendall is the manager at a local supermarket. She has observed that during busy shopping times it is difficult for two shoppers to look in the same area because the aisles are so close together. She has decided to use easily movable displays for some items that will allow the aisles to be widened, making shopping easier during busy times. Explain how Kendall is demonstrating systems thinking and the contingency view

answer

By making the displays movable she is using synergy and a case view, realizing that this situation is unique to her store

question

The latest techniques for customer relationship management (CRM) rely on a sophisticated use of:

answer

Technology

question

When UPS became aware that third-party logistics services were a growing part of the business, managers realized they had to expand employees' mindsets and help them to see that UPS was both efficient and innovative and that the two were not incompatible. General Motors (GM) was the "ideal" model in a post-World War II environment, but by 2009 was bankrupt. Compare the way these two organizations made use of contemporary management tools.

answer

UPS still emphasized efficiency, but also showed innovation by introducing the company's own cargo liner.

question

The process of managing suppliers and purchasers through the stages of obtaining raw materials to distributing finished goods to consumers is called:

answer

Supply chain management

question

Sevin manages an information technology (IT) department for an online retailer, and he soon realizes that to keep pace with evolving needs and technology, his company will need to increase the amount of money they currently spend on IT. Sevin is putting together a proposal for his boss, which predicts how the company can more efficiently collect data from online purchases and at the same time quickly distribute its goods to consumers. Choose which two technologies Sevin is using in his proposal.

answer

He is using big data analytics and supply chain management

question

Due to the demands of younger employees for changes in workplace culture and practices, the response has been to use the bossless workplace and to place a renewed emphasis on the humanistic approach.

answer

True

question

Jorge is the founder of a publishing company. He utilizes a management system where employees are emotionally invested in their jobs and are satisfied with their work conditions and feel a sense of belonging to the organization and its mission. He has also made it possible where many employees are able to work from home or other locations outside the office. Relate what Jorge has done at his company.

answer

He is using a bossless workplace as well as employee engagement

question

These forces influence organizations through people. As cultures, values, and needs change, organizations must modify their policies and processes to adapt to new expectations

answer

Social forces

question

Proposed by Fredrick Taylor, this approach requires managers to use science to develop the right tools and procedures for an individual job and then has all workers do the job in the same way

answer

Scientific management

question

Resulting from the Hawthorne studies in the early 1920s, this movement suggests that employees perform better when their managers treat them better

answer

Human relations movement

question

A group of parts that interact in pursuit of a common purpose

answer

System

question

This idea is used in operations to control the flow of a product through the organization, from inputs through outptuts

answer

Supply chain managemnt

question

This theory is used by a manager who believes that his employees decide whether or not to perform the work he gives them

answer

Acceptance theory of authority

question

These are the numbers masters, the managers and analysts who use very sophisticated numerical techniques to make organizational decisions. Sometimes make the wrong decisions, because they may pay too much attention to numbers and not enough attention to human factors.

answer

Quants

question

"The father of scientific management"

answer

Frederick Taylor

question

"W.B., are you sure that everyone in the organization reports directly to someone else? Having a scalar chain is important—employees need to know exactly where they fit in the organizational hierarchy."

answer

Administrative principles

question

"The best way to increase your workers' productivity is to carefully study their movements. Figure out the fastest way to get the job done correctly, then train all of the employees to do it that same way."

answer

Scientific management

question

"Have you assigned responsibilities to a particular job, rather than to an individual? Companies operate more effectively when tasks are associated with positions and when those positions are organized in a hierarchy of authority."

answer

Bureaucratic management

question

One criticism of scientific management is that it does not take the _____ into account

answer

Social context of work

question

This individual used Maslow's work as the basis for his own work defining two different types of managers

answer

Douglas McGregor

question

His concept of the "informal organization" suggests that cliques and other social groups can affect employee behavior

answer

Chester Barnard

question

The average human being learns, under proper conditions, not only to accept but to seek responsibility

answer

Theory Y

question

The average human being has an inherent dislike of work and will avoid it if possible

answer

Theory X

question

Which of the following characteristics do operations research, supply chain management, and customer relations management have in common?

answer

All three theories use numbers to make managerial decisions, Models in all three theories are based on past history

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