question

Before a writer collects data

answer

plan approach, define report purpose, analyze audience, determine if data is headed to solve problem or make decision

question

Which of the following generally yield to primary data

answer

Surveys, observations, experimentations

question

Which of the following are sources of secondary data

answer

publishd: internet research journal, magazine, newspaper articles, books, brochures, and technical reports. Unpublished: company records, legal documentation, personal file, and medical records.

question

When you rely on primary data, you have more control over:

answer

accuracy, completeness, objectivity, relevance

question

You should not use secondary data if

answer

the reader has vested interest in the report

question

Users should be especially careful to evaluate information for accuracy, fairness, and coverage:

answer

personal websites, wikipedia. any website that doesn't end in org edu gov

question

To get valid reliable data from you audience your language must be

answer

clear, precise, and understandable

question

You should evaluate the objectivity of internet resources because

answer

anyone can post anything on the internet. even new agencies can be sloppy in checking their sources

question

Which of the following do you not have to consider when evaluating the quality of the internet:

answer

Authority: how creditable the site owner is. Accuracy and reliability: have research, sources properly cited Purpose/objectivity: what is the motive or purpose for site. is the sit trying to sell something? Coverage: does the site cover specific time period? does it cover one specific topic? Currency: when was the site updated or revised and how often.

question

The most frequently used method of collecting data for business research is

answer

questionaires

question

Questionnaires have advantage over other methods of collecting primary data because

answer

little expense, research can get representative sampling over a large geographical area

question

What are two primary disadvantages of mail questionnaires?

answer

low response rate and those who respond might not be representative

question

When asking a question, a writer should maintain a list of overlapping questions that lead to:

answer

the audience

question

Mail questionnaires should be used in which circumstance

answer

when information can be provided quickly, target audience homogenous, suffiencent time is availiable

question

Some types of raw data are

answer

notes, copies of journal articles, completed questionnaires, read ins of interview, web link

question

which of the following statements is an accurate guideline for constructing questionaires

answer

Because target audience has limited time, make sure every question you ask is necessary. To get valid and reliable data, the language must be clear, prcisise, and understandable

question

Which term applies to categories of question alternatives that are independent to each other

answer

mutually exclusive

question

What term applies to categories of question alternatives that cover all possible responses?

answer

exhaustive

question

To avoid the possibility of biasing responses to your questioner you should

answer

avoid questions that are loaded or leading

question

Well designed charts and graphs can

answer

improve reader comprehension, emphasize certain data, create interest, and save time and space. Charts help readers understand main points from large amounts of statistical data can be used when overll picture is more important than the individual numbers

question

The purpose of pilot testing your questionnaire on a small sample

answer

see if the questionnaire needs any revision before sending out to a large population

question

A cover letter that accompanies a questionnaire should be written as

answer

persuasive

question

All of the following are reasons to uses visual aids in business reports

answer

improve and add interest

question

Which statement correctly describes the use of tables in reports

answer

can show large amounts of data in more effiencet and add interest

question

The percent column in table shows

answer

percentage of each response, based on the total number of respondents, including those who left this item blank

question

Which of the following are good guidelines for designing a table

answer

your reader must be able to understand each table on its own without having to read the surrounding test. thus at a minimum each table should contain a table number, descriptive, and cause title, column headings, and body.

question

Cross tabulation

answer

the simple question by question table is not enough. in cross tabulation two or more pieces of data are analyzed together.

question

When you simplify a table for your report, you should do all of the following

answer

the goal is to gain comprehensibility. first only percentages are provided which eliminates the need for percentage sign after each number. second each percentage should be whole number

question

When constructing charts for business report you should

answer

do not have too many charts within reports. determine main point you want to achieve. for a persuasive report use your audience and then design a chart to emphasize the information.

question

If you want to report to readers to see the five year trend in college enrollment you should use

answer

line chart, show trend over time

question

Line chart would be appropriate to show

answer

changes in trend over time

question

all of the following guidelines are appropriate for designing a bar chart

answer

the bars should all be the same width with the length chaning to reflect the value of each item. can be grouped to compare several variables over a period of time

question

All of the following statemtnets about pie charts, which one is accurate

answer

a pie chart is a circle graph divided into component wedges. it compares the relative parts that make up a whole. one piece is pulled out for emphasis. pie charts are useful for showing how components add up to a total 3-5 pieces

question

when can you synthesize data you

answer

consider all facts and their relationships together and see what they mean for your business idea. do you have enough data to conclude whether the idea is good enough? if you are ready to begin detailed analysis and presentation that will help reader understand findings. if not, start over

question

Which of the following are guidelines for interpreting data

answer

discuss finding then cross tabulation, values, and data that raises questions.

question

by both presenting data and interpreting it in your report you help the reader

answer

draw to the same conclusions that you have

question

To achieve the goals of a bad news message

answer

deliver in person or phone call. if costs are too high for both use email

question

Plan to put your bad essays in writing when you need to do any of the followin

answer

control exact wording, create permanent record, and manage order of details within news.

question

You should use the direct approach for badness message if

answer

badness if about small insignificant issues that will unlikely elicit an emotional reaction from the reader; the reader prefers directness, the rear expects a "no" response

question

Use the indirect plan when writing about bad news to all of the following people

answer

empolyees who report to you, one you are are expecting a "yes" answer, customers that may be disappointed, and people you don't know

question

The purpose of buffer

answer

lessen impact of bad news

question

One way to justify your decision in a bad-news message is to

answer

explain the reasons benefit the reader or at least benefit someone other than you own organization. state reasons in positive language

question

when rejecting an idea because it's not in you company's best interest

answer

show reader it was business decision, not personal, show request was taken seriously not hiding behind company policy

question

when using indirect organizational plan you can communicate the bad news by doing all of these

answer

buffer bad news, remember purpose, establish common found with opening statement that is neutral, relevant, supportive, interesting. consider establishing a point of agreement, expressing appreciation, give sincere compliment, present fact or general principal giving good news. provide smooth transition from buffer to reasons that follow

question

Which of the following statements is the most effective closing to a bad news message

answer

best wishing for success during the holiday. we look forward to serving you in the future. you can be sure the vr we are introducing this month will draw many customers to your store

question

Of the following, are effective ways to end a bad news message is to offer

answer

best wishes, suggest and counter proposal, direct to other sources, referring to sales promotion

question

Writing a message in which you reject someones ideas can be a challenge because

answer

you don't want to discourage the person from submitting ideas in the future

question

one general guideline for writing a message saying that you are not granting a routine favor

answer

is to give refusal in your first paragraph and then give reasons for you decision

question

when refusing a request for a significant favor

answer

offer buffer before saying no

question

when you use direct organization plan in message refuse a small favor you

answer

give refusal in first paragraph

question

Email is often used in business for conveying internal bad news and is effective in that

answer

allows senders to choose precise wording, gives reader time to absorb, ensures consistent message, controls message time when sent to many people

question

In explaining your reasons for refusing a claim

answer

not accuse or lecture, don't accept responsibility for problem if the customer is at fault. use impersonal neutral language to explain why request is being denied

question

if you want to offer a compromise rather than reject a customer's claim outright you should

answer

offer compromise, help who customer you are reasonable, but don't take responsibility

question

when you include resale in a letter refusing a customer's claim you are doing all of the following

answer

subtle pitch for resale, might remind why they bout product in first place,strong pitch may scare customer away

question

To retain goodwll and help reader accept bad news

answer

show you take matter seriously

question

use direct plan in bad news announcement

answer

if reader has already learned about situation from other sources, confirm barnes quickly and immediately to provide information to help reader understand

question

purpose of including both personal and impersonal language in bad news message is to

answer

fully explain the basis for refusal, associate reader with good news and separates from bad news

question

retain the reader's goodwill

answer

offer compromise

question

if there is badnws about your organization your readers have already heard it

answer

direct organization

question

when planning a report you should base structure, formality and length on

answer

needs and desires of readers

question

most common formats of report

answer

microsoft word and powerpoint

question

formal report about complex serious problem typically includes

answer

findings, conclusion, recommendations

question

most reports are organized by

answer

time, location, importance, or criteria

question

Most logical organization for analytical and recommendation reports is by

answer

criteria

question

direct org plan should be used

answer

manager, receptive audience, readers that have heard it before

question

which of the following is true about developing a report outline

answer

use descriptive and parallel headings for unity and coherence. concise visual picture of structure of report

question

most business reports use

answer

direct org plan

question

conclusions and recommendations part of a report should

answer

answer research questions asked in introduction

question

generic headings

answer

reports written in indirect pattern, identify only one topic of a section without giving conclusion

question

body of report

answer

introduction: presents info to reader needs to understand findings. the findings: findings, analyze, and interpret summary, conclusion, recommendations

question

Some examples of numerical information given in reports are displayed in

answer

tables and figures bar, line, and pie

question

to make report read clearly and smoothly

answer

emphasis, subordination, preview, summary and transition

question

when revising your draft style you should

answer

Ask are words simple and clear? variety of sentence types? paragraphs have unity? have you used an overall tone of confidence

question

Findings section report should

answer

not just present findings, but analyze and interpret them for the reader. findings are major contribution and makeup longs section.

question

when referring to primary and secondary data in findings section you should

answer

call attention to key trends and contradictions

question

three distinct steps for revising reports

answer

revise for content, style, correctness

question

effective summary should

answer

no more than 10% of entire report. execute summary is condensed version of body of report including findings. think of summary as stand alone document. so include as much useful information as possible

question

Identify correct guidelins for constructing table of contents

answer

same wording in table of contents you would in body of report only 2-3 levels of head ins are included even if more levels are used in the body

question

effective writing style for a report

answer

will improve how well your report is. considers tone, pronouns, verbs, tense, emphasis, and subordination

question

the topics and amount of detail in an introduction vary according to

answer

the type of complexity of the report and audience need

question

you can achieve coherence in lengthy reports by

answer

using previews, summaries, and transitions regularly. at the beginning each major section preview what is discussed in theta section. at the conclusion of each major section, summarize what was presented and provide a smooth transition to the next topic.

question

When you include another person's ideas in a report you should

answer

document your source's footnotes, endnotes, and author-date references.

question

Which of the following are good guidelines for documentation

answer

anything that is not yours to avoid plagiarism. Documentation is to identify sources to give credit to another person for using their ideas. you must provide appropriate documentation whenever you quote.

question

distortion by omission occurs when

answer

using quotations when omitting relevant background information, or when including only most extreme or most interesting data

question

Readers first impression of you report is based on

answer

how professional it appears.

question

you resume should be designed to

answer

summarize history and qualifications for a job. tailored to show work and education

question

how long do employers spend reviewing resumes

answer

about 60 seconds

question

if you recently graduated college and are seeking an entry level position your resume should

answer

not exceed one page

question

the most serious mistake that job candidates make when preparing their resumes is

answer

lying about experience or academic background

question

when preparing a resume you should not

answer

aim for job. aim for interview. purpose of resume to get interview. purpose of interview is to get job

question

you may highlight important content in you resume by using

answer

font enhancement bold italic

question

how far back should you list your work history

answer

10 years

question

functional resumes focus on

answer

changing industries or careers. what skills and educations you have to bring to new job less focus on work experience

question

If you stopped working for 5 years to care for a family member you should choose

answer

functional resume

question

after your freshman year in college the education section of you resume should not include

answer

highschoool information

question

your resume should reflect all of the following

answer

contact info, education, work experience, other skills and expertise

question

the work description "supervised the successful installation of new wireless networking system is appropriate for a resume because it

answer

has acting ver to start with and has keywords that may be useful if companies are using applicant tracking system

question

if you have little or no work experience your resume should

answer

mention skills, abilities, and community service. include educational achievements and awards

question

which of the following characteristics or qualifications should not be listed on a resume

answer

religion

question

recruiter usually expect to see all of the following on a resume

answer

contact info, education, work experience, other skill and expertise

question

which of the following guidelines aboue putting references on a resume is accurate

answer

its a ease. have list filled out and ready for potential employer request

question

which of the following are benefits of electronic resumes

answer

dressing up is not needed. apply to many more companies in short time period

question

which of the following is a suggestion for developing a chronological resume

answer

start with mose current job go back 10 years

question

in last paragraph of cover letter it is essential you

answer

ask for interview

question

a networking email

answer

when you don't know if a specific position is available but want to express interest in a company you can send them an emial called networking email

question

The final paragraph of application should

answer

ask for interview and provide contact information

question

behavioral interview

answer

based on theory that past behavior predicts future performance, questions are highly specific questions related to competeneces

question

when preparing a video or phone interview

answer

practice with friends and family to get comfortable with technology also look and sound professional

question

when interviewing for a job DO NOT ASk

answer

pay, vacations, or benefits until possible 2nd interview

question

what questions about salary should you prepare prior to a job interview

answer

none

question

which of the following is an appropriate guideline for dressing in groom in for interview

answer

blue, black, gray suite white or light blue shirt, full business for every interview

question

when is it appropriate to call company to check on interview status

answer

one week

question

after each interview

answer

send a short thank you email

question

thank you not to interviewer should

answer

address interviewer by their first name, begin direct, express appreciation, mention something unique about the interview

question

as a courtesy to employees working in cubicles

answer

you should always ask or knock before entering, never walkin into unoccupied cubicle, never shout, don't leave valuables, avoid talking on the phone or to visitor to loud, avoid strong perfumes, honor peoples privacy as well.

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