MANA CRISP – Flashcards
Unlock all answers in this set
Unlock answersquestion
four ongoing challenges that characterize the current business landscape
answer
globalization, technological change, the importance of knowledge and ideas, and collaboration across organizatinal boundaries
question
knowledge management
answer
the set of practices aimed at discovering and harnessing an organization's intellectual resources- fully using the intellects of the organization's people
question
innovation
answer
the introduction of goods and services
question
planning
answer
the management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue
question
organizaing
answer
the management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals
question
leading
answer
the management function that involves the manager's efforts to stimulate high performance by employees
question
controlling
answer
the management function of monitoring performance and making needed changes
question
Top-level managers
answer
senior executives responsible for the overall management and effectiveness of the organization
question
Middle-level managers
answer
(tactical managers) managers located in the middle layers of the organizational hierarchy, reporting to top-level executives
question
Frontline managers
answer
(operational managers) lower-level managers who supervise the operational activities of the organization
question
managerial roles
answer
interpersonal roles: leader, liaison, figurehead. Informational roles: monitor, disseminator, spokesperson. Decisional roles: entrepreneur, disturbance handler, resource allocator, negotiator
question
leader
answer
staffing,training, and motivating people
question
liaison
answer
maintaining a network outside contacts who provide information and favors
question
figurehead
answer
performing symbolic duties
question
monitor
answer
seeking and receiving information to develop a thorough understanding of the organization and its environments; serving as the nerve center of communication
question
disseminator
answer
transmitting information from source to source, sometimes interpreting and intergrating diverse perspectives
question
spokesperson
answer
speaking on behalf of the organization about plans, policies, actions, and results
question
entrepreneur
answer
searching for new business opportunities and initiating new projects to create change
question
disturbance handler
answer
taking corrective action during crises or other conflicts
question
resource allocator
answer
providing funding and other resources to units or people; includes making or approving significant organizational decisions
question
benchmarking
answer
the process of comparing an organization's practices and technologies with those of other companies
question
maneuvering
answer
an organization's conscious efforts to change the boundaries of its task environment
question
domain selection
answer
entering a new market or industry with an existing expertise
question
diversification
answer
a firm's investment in a different product, business, or geographic area
question
competitive pacification
answer
independent action to improve relations with competitors
question
public relations
answer
establishing and maintaining favorable images in the minds of those making up the environment
question
buffering
answer
creating supplies of excess resources in case of unpredictable needs
question
phases of the decision making process
answer
identifying and diagnosing the problem, generating alternative solutions, evaluating alternatives, making the choice, implementing the decision, evaluating the decision
question
illusion of control
answer
people's belief that they can influence events even when they have no control over what will happen
question
framing effects
answer
a decision bias influenced by the way in which a problem or decision alternative is phrased or presented
question
incremental model
answer
model of organization decision making in which major solutions arise through a series of smaller decisions
question
coalitional model
answer
model of organization decision making in which groups with differing preferences use power and negotiation to influence decisons
question
garbage can model
answer
model of organizational decision making depicting achaotic process and seemingly random decisions
question
specfic formal planning steps
answer
stuational analysis, alternative goals and plans, goal and plan evaluation, goal and plan selection, implementation, monitor and control
question
S.M.A.R.T
answer
specific, measurable, attainable, relevant, time-bound
question
tactical planning
answer
a set of procedures for translating broad strategic goals and plans into specific goals and plans that are relevant to a distinct portion of the organization, such as a functional area like marketing
question
operational planning
answer
the process of identifying the specific procedures and processes required at lower level of the organization
question
strategic vision
answer
the long-term direction and strategic intent of a company
question
financial analysis
answer
examines financial strengths and weaknesses through financial statements such as a blanace sheet and an income statement and compares trends to historical and industry figures
question
marketing audit
answer
examines strengths and weaknesses of major marketing activities and identifies markets, key market segments, and the competitive position of the organization within key markets
question
operations analysis
answer
examines the strengths and weaknesses of the manufacturing. production, or service delivery activities of the organization
question
other internal resource analysis
answer
examine, as necessary and appropriate, the strengths and weaknesses of other organizational activities, such as research and development, management information systems, engineering, and purchasing
question
human resources assessment
answer
examines strengths and weaknesses of all levels of management and employees and focuses on key human resources activities, including recruitment, selection, placement, training, labor relationships, compensation, promotion, appraisal, quality of work life, and humar resources planning
