MAN3240 Exam I Review

The study of organizational behavior is primarily concerned with the __ dynamics in organizations.
a. psychosocial
b. interpersonal
c. behavioral
d. all of these answers are correct
d. all of these answers are correct

Companies like Ford, General Motors, and Chrysler, which provide automobiles, belong to the __ sector of the economy.
a. government
b. manufacturing
c. service
d. nonprofit
b. manufacturing

From the external perspective, a person’s history, feelings, thoughts,and personal value systems are very important in interpreting actions and behaviors.
a. True
b. False
b. False

Organizations have often been described as clockworks because of the assumption that
a. human behavior is unpredictable.
b. human behavior is timely.
c. human behavior is logical.
d. human behavior is predictable.
c. human behavior is logical

Organizational behavior is an interdisciplinary study that draws from several disciplines. Which of the disciplines listed below contributes directly to Organizational behavior?
a. sociology
b. theology
c. astrology
d. physics
a. sociology

Organizational behavior is best described as the study of individal __ and organizational __.
a. behavior; dynamics
b. dynamics; regulations
c. preferences; choices
d. perspectives; transitions
a. behavior; dynamics

Too much change often leads to stagnation, while not enough change leads to chaos.
a. True
b. False
b. False

Which category do theories of human behavior that analyze a person’s thoughts, feelings, past experiences, and needs fall into?
a. internal
b. external
c. interactive
d. preferential
a. internal

__ is the study of overseeing activities and supervising people in organizations.
a. Administration
b. Psychology
c. Anthropology
d. Management
d. Management

The importance of the informal elements of an organization was first suggested by the
a. Labor unions
b. Weber Studies
c. Hawthorne Studies
d. Kodak Studies
c. Hawthorne Studies

The “Six Sigma” program tackles problems in four phases. These phases include all of the following except:
a. analyze
b. measure
c. demands
d. control
c. demands

Which of the following statements is true concerning change?
a. When an organization undergoes change, employees are usually open and responsive.
b. You can never have too much change in an organization.
c. Success is always guaranteed with change.
d. Global competition is the leading force driving change at work.
d. Global competition is the leading force driving change at work.

When evaluating quality improvement ideas, a key question that organizations need to consider is whether the idea improves customer response.
a. True
b. False
a. True

To organizations, change represents both the risk of failure and the opportunity for success. What determines the outcome?
a. out mentality
b. our behavior
c. our personality
d. our knowledge
b. our behavior

Which of the following represents the task of an organization involved in the international shipping business?
a. Providing low cost, efficient shipping all over the globe.
b. The company’s legal team, which handles all of the regulatory paperwork.
c. Its new marketing campaign, which has advertisement in 25 countries.
a. Providing low cost, efficient shipping all over the globe.

Total quality management is
a. a retroactive solution to customers complaints and dissatisfaction.
b. the total collection to continuous improvement and to customers so that the customers’ needs are met and their expectations are exceeded.
c. the process through which divisional managers meet and evaluate the productivity of their employees.
d. a management process through which employee supervision is tightened and individualism is discouraged.
b. the total dedication to continuous improvement and to customers so that the customers’ needs are met and their expectations are exceeded.

Which of the following is not an example of an aspect of a company’s informal organization?
a. a group members’ personalities
b. its ethical values
c. its budget
d. group norms
c. its budget

Six sigma was developed by __.
a. Malcolm Baldridge
b. General Electric
c. Ford Motor Company
d. Motorola
d. Motorola

__ is the science of human behavior.
a. Anthropology
b. Medicine
c. Sociology
d. Psychology
d. Psychology

Organizations are open systems of interacting components which are:
a. places, jobs, employees, and organizations.
b. tasks technology, structure, and leadership
c. people, tasks, technology, and structure.
d. tasks, structure, and employment.
c. people, tasks, technology, and structure.

In a collective society,
a. group decisions are valued and accepted.
b. people belong to loose social frameworks.
c. people are responsible for taking care of their own interests.
d. your primary concern is for yourself and your family.
a. group decisions are valued and accepted.

Whistle-blowers are employees who report ethical or legal violations commited in the organization.
a. True
b. False
a. True

Which of the following is not a way that organizations can shatter the glass ceiling?
a. Make sure that hiring and promotion practices are led by an independent party
b. Demonstrate support for the advancement of women
c. Put in place systems to identify women with high potential for advancement
d. Incorporate practices into diversity management programs to ensure that women perceive the organization as attractive.
a. Make sure that hiring and promotion practices are led by an independent party

Managers need to be up to date on their knowledge of cultural trends because cultural differences are constantly changing.
a. True
b. False
a. True

The glass ceiling is a transparent barrier that
a. keeps from rising above a certain level in organizations.
b. keeps women from rising above a certain level in organizations.
c. keeps the economically disadvantaged from rising above a certain level.
d. keeps the elderly from rising above a certain level in organizations.
b. keeps women from rising above a certain levl in organizations.

What main benefit can an organization reap from diversity?
a. enhanced marketing efforts
b. attracting and retaining the best available human talent
c. better problem solving
d. All of these answers are correct
d. All of these answers are correct.

The United States leads the way in developing new technologies, but it lags behind other countries in using these technologies productively.
a. True
b. False
a. True

__ training is a popular method for helping employees recognize and appreciate cultural differences.
d. Cultural sensitivity

The cultural gap between different generations is an example of a __.
a. microcultural difference
b. demographic
c. collective statistic
d. population study
a. microcultural difference

In cultures with high __, employees are more likely to focus on personal success than group achievement
a. individualism

In organizational justice, distributive justice concerns the fairness of __.
a. the process by which outcomes are allocated.
b. outcomes individuals receive.
c. the individual coworkers’ attitudes in relation to the unethical behavior.
d. the judge who decides the outcome.
b. outcomes individuals receive.

Cultures that value assertiveness and materialism have a high degree of __.
a. masculinity
b. strength
c. persistence
d. femininity
a. masculinity

One of the disadvantages of telecommuting is that workers lose the opportunity to socialize with coworkers.
a. True
b. False
a. True

Which of the following is not one of the major challenges managers must overcome in order to remain competitive, according to CEOs of U.S. corporations.
a. Globalizing the firm’s operations to compete in the global village
b. Leading a diverse workforce
c. Decreasing technological innovation in the workplace
d. Encouraging positive ethics, character, and personal integrity.
c. Decreasing technological innovation in the workplace.

“Guanxi” refers to
a. asking for help between countries.
b. crossing borders.
c. building networks for social exchange.
d. networks for globalization.
c. building networks for social exchange.

In which year did the North American Free Trade Agreement (NAFTA) take effect?
a. 2000
b. 1989
c. 1984
d. 1994
d. 1994

Managers who work in a country other than their home country are known as international executives.
a. True
b. False
b. False

Which of the following statements is accurate concerning cultures with high uncertainty avoidance?
a. They have a need for concensus.
b. They tend to avoid conflict.
c. They are concerned with security.
d. All of these statements are correct.
d. All of these statements are correct.

Which of the following is not considered one of the differences among individuals that encompass diversity?
a. Age
b. Gender
c. Social status
d. Place of employment
d. Place of employment

Inter-generational conflicts often occur in organizations because younger workers view older workers as less creative and less capabe.
a. True
b. False
a. True