Logistics As An Important Component Of The Countrys Economic System Essay Example

of the issues prior to this time, Toyota did not respond until the crisis reached the current status of the issues life cycle. Since this was so late in the issues life cycle to begin responding to Toyota’s crises, I presumed there would be a greater threat to its image, identity, and reputation.

Thus Toyota loses a big share of its reputation with the customers. So I believe that the main target in this period is to stress on all the Logistic functions to regain customer confidence throughout severe synergism with all the functional areas starting from suppliers, dealers, Production, employees, and culture. Internally as well as externally with the assembling regional area for the vehicles maintaining a “close Monitoring on the supply chain view” when making any decisions on outsourcing or Assembling. and also to generate a spirit between different functional area to serve the customers or consumer’s satisfaction rather than targeting of making high profit in order to return the customer confidence.

Ensuring Customer Satisfaction: in order to be so close with the customer and to have instant evaluation for products worldwide, Toyota planned to set up a system in which customers around the world would reach Toyota’s Senior management in a timely manner. Regions would get more local authority too in order to evaluate Quality Assurance processes. General speaking, to become more focusing on the customer, using two way flow of information and feedback.