question

A(n) _____ on a project is a significant event that normally has no duration.

answer

milestone

question

An IT company revises its process parameters in response to complaints from vendors that products were not ready on time. This would be an example of _____.

answer

a corrective action

question

Which of the following are organizational process assets?

answer

assets include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information that can influence a project's success.

question

Which of the following statements is true of project management?

answer

It does not guarantee successes for all projects.

question

The outputs of the _____ process include change request status updates, project management plan updates, and project document updates.

answer

monitoring and controlling

question

The _____ section of the project management plan describes specific methodologies a project might use and explains how to document information.

answer

technical processes

question

Which of the following refers to a set of principles that guides decision making based on personal values of what is considered right and wrong?

answer

ethics

question

Which of the following is true of return on investment or ROI?

answer

it is always a percentage

question

Which of the following documents is most likely to include planned project start and end dates which serve as the starting points for a detailed schedule?

answer

project charter

question

Which of the following is true of a finsih-to-finish dependency?

answer

It is a dependency in which the "from" activity must be finished before the "to" activity can be finished.

question

Which of the following is true of the agile approach to software development?

answer

In the agile method, requirements and solutions evolve through collaboration

question

Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project.

answer

false

question

In project time management, the process of_____ primarily involves checking and managing changes to the project schedule.

answer

controlling the schedule

question

A _____ is a tool used in quality management.

answer

checklist

question

The amount of time an activity can be delayed without delaying the early start date of any immediately following activities is known as a _____.

answer

free slack

question

The first step in the planning process is _____.

answer

to choose which projects to do and assigning resources to work on them

question

A network diagramming technique in which boxes represent activities is known as a(n) _____.

answer

PDM

question

A Gantt chart is a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a ____ format

answer

calendar

question

The critical path is the _____ path through a network diagram, and it represents the _____ amount of slack or float

answer

longest and shortest

question

Payback occurs when

answer

the net cumulative benefits equal the net cumulative costs.

question

Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management

answer

monitoring and controlling

question

The formula to determine the number of communication channels is _____, where n is the number of people involved.

answer

n(n-1)/2

question

The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.

answer

resistant

question

Which of the following is true about identifying stakeholder?

answer

Stakeholders with indirect ties to the project need not be engaged with.

question

Using the formula for calculating the number of communication channels, how many channels would five people require?

answer

10

question

After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

answer

stakeholder management plan

question

The capacity to understand the motivations, intentions and desires of others is

answer

interpersonal intelligence

question

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.

answer

developing the project team

question

Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?

answer

If the entire message can fit in the subject line, put it there.

question

_____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

answer

CMMI

question

_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do

answer

coercive power

question

_____ applies to positive risks when the project team cannot or chooses not to take any actions toward a risk.

answer

Risk Acceptance

question

_____ involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them.

answer

Identifying stakeholders

question

One of the main outputs of the process are the issue logs

answer

managing stakeholder engagement

question

_____ address where the project stands in terms of meeting scope, time, and cost goals.

answer

Status reports

question

A(n) _____ is a column chart that shows the number of resources assigned to a project over time.

answer

resource histogram

question

_____ involves deciding how to approach and plan the risk management activities for the project.

answer

Planning risk management

question

The stakeholder register is the output of the _____ process of project stakeholder management

answer

executing

question

Performing qualitative and quantitative risk analyses are subprocesses of the _____ process of project risk management

answer

planning

question

Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.

answer

esteem

question

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities

answer

3.4

question

_____ is a technique for resolving resource conflicts by delaying tasks.

answer

resource leveling

question

Doctors who have been co-opted to actively participate in a project related to using information technology for chronic health problems would be examples of _____ stakeholders.

answer

leading

question

_____ addresses the ease of performing maintenance on a product

answer

maintainability

question

____ describe what the project team has accomplished during a certain period.

answer

progess reports

question

_____ involves allocating ownership of the risk to another party

answer

Risk sharing

question

A(n) _____ refers to a product or service, such as a technical report, a training session, a piece of hardware, or a segment of software code, produced or provided as part of a project.

answer

deliverable

question

_____ are an example of external stakeholders for an organization.

answer

competitors

question

Project procurement management mainly involves:

answer

buying goods and services for a project from outside the performing organization.

question

Critical chain scheduling protects tasks on the critical chain from being delayed by using _____, which consist of additional time added before tasks on the critical chain that are preceded by non-critical-path tasks.

answer

feeding buffers

question

In organizational culture, people focus refers to _____.

answer

the degree to which management's decisions take into account the effect of outcomes on employees within the organization

question

Which of the following is true of the project life cycle?

answer

In the early phases of a project life cycle, resource needs are usually lowest.

question

A _____ is an organizational group responsible for coordinating the project management function throughout an organization.

answer

Project Management Office

question

Which of the following dependencies involve relationships between project and non-project activities?

answer

External

question

In the _____ model, developers use a model to generate functional requirements and physical design specifications simultaneously.

answer

prototyping life cycle

question

In which of the following areas of management is payback analysis most likely to be used?

answer

cost

question

After working with key stakeholders to define activities and calculate their resources, the next process in project time management is to:

answer

estimate the duration of activities.

question

Project _____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken.

answer

quality

question

In project time management, the main goal of _____ is to ensure that the project team has complete understanding of all the work they must do as part of the project scope so they can start scheduling the work

answer

defining activities

question

The technique for making cost and schedule trade-offs to obtain the greatest amount of schedule compression for the least incremental cost is known as _____.

answer

crashing

question

Which of the following is an output of schedule control?

answer

Lessons-learned reports

question

Which of the following is a difference between projects and operations?

answer

Projects are temporary endeavors whereas an organization's operations are ongoing in nature.

question

Those who are _____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake

answer

risk-seeking

question

_____ involves eliminating a specific threat, usually by eliminating its causes.

answer

Risk avoidance

question

A _____ is a graphic display of data that illustrates the results of a process over time

answer

control chart

question

_____ involves doing whatever you can to make sure the positive risk happens

answer

Risk exploitation

question

The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.

answer

quality control

question

_____ is the degree to which a system performs its intended function

answer

Functionality

question

An example of push communication is _____.

answer

voice mails

question

Performing quality assurance is a subprocess of the _____ process of project quality management.

answer

executing

question

_____ analysis simulates a model's outcome many times to provide a statistical distribution of the calculated results.

answer

monte carlo

question

At the bottom of Maslow's structure are _____ needs

answer

physiological

question

_____ means that a product can be used as it was intended.

answer

Fitness for use

question

_____ involves determining which risks are likely to affect a project and documenting the characteristics of each.

answer

Identifying risks

question

Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates

answer

managing the project team

question

_____ is the new knowledge area identified by the Project Management Institute.

answer

Project stakeholder management

question

_____ are unplanned responses to risk events used when project teams do not have contingency plans in place

answer

workarounds

question

_____ involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed.

answer

Controlling stakeholder engagement

question

_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization

answer

ISO 9000

question

Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.

answer

Theory X

question

According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.

answer

affiliation

question

_____ is based on an individual's personal charisma

answer

referent power

question

In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process

answer

performing

question

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).

answer

normal

question

According to Herzberg, which of the following is a motivational factor?

answer

Recognition

question

A(n) _____ is any instance where the product or service fails to meet customer requirements

answer

defect

question

_____ are/is a qualitative risk analysis tool that maintains an awareness of risks throughout the life of a project in addition to identifying risks

answer

Top Ten Risk Item Tracking

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