question

False

answer

Functional information systems support the entire enterprise or major portions of it.

question

True

answer

In general, organizations try to automate data entry as much as possible.

question

Routine

answer

_____ reports are produced at scheduled intervals.

question

bundling

answer

AT&T sells telephone services that include local and long-distance service, voice mail service, caller ID, and digital subscriber line access to the Internet. This is a form of:

question

business process

answer

Enterprise resource planning systems take a(n) _____ view of the overall organization.

question

Operational CRM

answer

_____ systems support the front-office business processes which directly interact with customers.

question

True

answer

Sales force automation is a customer-facing application.

question

transaction

answer

When interest is credited to your savings account at your bank, it is called a:

question

True

answer

Some companies conduct live chat with customers using a computer with natural language processing software, rather than a real person.

question

True

answer

If you have visited Amazon's Web site previously and then return, Amazon recommends other books that you might like. This is called cross-selling.

question

True

answer

Goal-seeking analysis attempts to find the value of the inputs necessary to achieve a desired level of output.

question

Goal-seeking analysis

answer

_____ attempts to find the value of the inputs necessary to achieve a desired level of output.

question

False

answer

Executive dashboards provide support primarily to analytical, quantitative types of decisions.

question

Information flows

answer

_____ consist of data that are related to demand, shipments, orders, returns, and schedules.

question

Push model

answer

The business model of large automobile manufacturers would be best known as which of the following?

question

False

answer

Decision support systems support only lower and middle level managers.

question

upstream portion of the supply chain

answer

A company's suppliers, suppliers' suppliers, and the processes for managing them is the:

question

False

answer

Just-in-time inventory systems try to maximize inventories to protect against uncertainties along the supply chain.

question

True

answer

Electronic data interchange is a problem for small businesses.

question

False

answer

It is difficult to document the knowledge of artificial intelligence, but easy to document the knowledge of natural intelligence.

question

application program

answer

A computer progra designed to support a specific task or business process

question

business intelligence (BI) systems

answer

Information systems that provide computer-based support for complex, non-routine decisions, primarily for middle managers and knowledge workers.

question

chief information officer (CIO)

answer

The executive in charge of the information systems department in an organization

question

competitive advantage

answer

An advantage over competitors in some measure such as cost, quality, or speed; leads to control of a market and to larger-than-average profits

question

competitive forces model

answer

A business framework devised by Micahel Porter that analyzes competitiveness by recognizing five major forces that could endanger a company's position

question

computer-based information system (CBIS)

answer

An information system that uses computer technology to perform some or all of its intended tasks

question

dashboards

answer

Information systems that support all managers of teh organization by providing rapid access to timely information and direct access to structure information in the form of reports

question

electronic commerce systems

answer

A type of interorganizational information system that enables organizations to conduct transactions with other businesses and with customers

question

entry barrier

answer

Product or service feature that customers expect from organizations in a certain industry; an organization trying to enter this market must provide this product or service at a minimum to be able to compete

question

ergonomics

answer

The science of adapting machines and work environments to people, focusing on creating an environment that is safe, well lit, and comfortable

question

expert systems (ES)

answer

Information systems that attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.

question

hardware

answer

a set of device (for example, processor, monitor, keyboard, printer) that together accept data and information, process them, and display them

question

information system (IS)

answer

A process that collects, processes, stores, analyzes, and disseminates information for a specific purpose, most __ are computerized

question

knowledge workers

answer

professional employees who are experts in a particular subject area and create information and knowledge

question

network

answer

A connecting systems (wireline or wireless) that permits different computers to share their information

question

office automation systems (OASs)

answer

Information systems that typically support the clerical staff, lower and middle managers, and knowledge workers

question

people

answer

Those individuals who use the hardware and software, interface with it, or use its output

question

primary activities

answer

Those business activities related to the production and distribution of the firm's products and services, this creating value

question

procedures

answer

The set of instructions about how to combine components of information systems in order to process info and generate the desired output

question

software

answer

a set of programs that enables the hardware to process data

question

strategic information systems (SISs)

answer

Systems that help an organization gain a competitive advantage by supporting its strategic goals and/or increasing performance and productivity

question

supply chain

answer

the flow of materials, info, money, and services from raw material suppliers through factories and warehouses to the end customers

question

support activities

answer

business activities that do not add value directly to a firm's product or service under consideration but support the primary activities that do add value

question

transaction processing system (TPS)

answer

an info system that supports the monitoring, collection, storage, processing, and dissemination of data from the organization's basic business transactions

question

value chain model

answer

model that shows the primary activities that sequentially add value to the profit margin; also shows the support activities

question

value system

answer

includes the produces, suppliers, distributors, and buyers, all with their value chains

question

ad-hoc (on-demand) reports

answer

Nonroutine reports that often contain special info that is not included in routine reports

question

bath processing

answer

TPS that processes data in batches at fixed periodic intervals

question

best practices

answer

the most successful solutions or problem-solving methods for achieving a business outcome

question

comparative reports

answer

reports that compare performances of different business units or time periods

question

computer-integrated manufacturing (CIM)

answer

an information system that integrates various automated factory systems

question

drill-down reports

answer

reports that show a greater level of detail than is included in routine reports

question

enterprise application integration (EAI) system

answer

A system that integrates existing systems by prociding layers of software that connect applications together

question

enterprise resource planning (ERP) system

answer

info system that takes a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database

question

ERP II systems

answer

interorganizational ERP systems that provide Web-enabled links between key business systems (such as inventory and production) of a company and its customers, suppliers, distributors, and others

question

exception reports

answer

reports that include only info that exceeds certain threshold standards

question

functional area information systems (FAISs)

answer

A system that provides info to managers (usually mid-level) in the functional areas, in order to support managerial tasks of planning, organizing, and controlling operations

question

key-indicator reports

answer

reports that summarize the performance of critical activities

question

routine reports

answer

reports produced at scheduled intervals

question

trans-border data flow

answer

the flow of corporate data across nations' borders

question

transaction

answer

any business event that generates data worth capturing and storing in a database

question

analytical CRM

answer

CRM systems that analyze customer behavior and perceptions in order to provide actionable business intelligence

question

bundling

answer

A form of cross-selling where an enterprise sells a group of products or services together at a lower price than the combined individual price of the products

question

campaign management applications

answer

CRM applications that help organizations plan marketing campaigns so that the right messages are sent to the right people through the right channels

question

collaborative CRM

answer

a function of CRM systems where communications between the organization and its customers are integrated across all aspects of marketing, sales, and customer support processes

question

cross selling

answer

the practice of marketing additional related products to customers based on a previous purchase

question

customer-facing CRM applications

answer

areas where customers directly interact with the organization, including customer service and support, sales force automation, marketing, and campaign management

question

customer interaction center

answer

a CRM operation where organizational representatives use multiple communication channels to interact with customers in functions such as inbound teleservice and outbound telesales

question

customer relationship management

answer

a customer-focused and customer-driven organizational strategy that concentrates on satisfying customers by addressing their requirements for products and services, and then by providing high-quality, responsive service

question

customer-touching CRM applications

answer

(also called electronic CRM or e-CRM) applications and technologies with which customers interact and typically help themselves

question

customer touch point

answer

any interaction between a customer and an organization

question

loyalty program

answer

loyalty programs recognize customers who repeatedly use the products or services offered by a vendor

question

mobile CRM

answer

an interactive CRM system where communications related to sales, marketing, and customer service activities are conducted through a mobile medium for the purpose of building and maintaining customer relationships between an organization and its customers

question

on-demand CRM

answer

a CRM system that is hosted by an external vendor in the vendor's data center

question

open-source CRM

answer

CRM software whose source code is available to developers and users

question

operational CRM

answer

the component of CRM that supports the front-office business processes that directly interact with customers ie. sales, marketing, and service

question

sales force automation

answer

the component of an operational CRM system that automatically records all the aspects in a sales transaction process

question

up selling

answer

a sales strategy where the organizational representative will provide to customers the opportunity to purchase higher-value related products or services as opposed to or along with the consumer's initial product or service selection

question

bullwhip effect

answer

erratic shifts in orders up and down the supply chain

question

distribution portals

answer

corporate portals that automate the business processes involved in selling or distributing products from a single supplier to multiple buyers

question

electronic data interchange (EDI)

answer

a communication standard that enables the electronic transfer of routine documents between business partners

question

interorganizational information system (IOS)

answer

an info system that supports info flow among two or more organizations

question

inventory velocity

answer

the time between the receipt of incoming goods and the dispatch of finished, outbound products

question

just-in-time (JIT) inventory system

answer

a system in which a supplier delivers the precise number of parts to be assembled into a finished product at precisely the right time

question

procurement portals

answer

corporate portals that automate the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers

question

pull model

answer

a business model in which the production process begins with a customer order and companies make only what customers want, a process closely aligned with mass customization

question

push model

answer

a business model in which the production process begins with a forecast, which predicts the products that customers will want as well as teh quantity of each product. The company then produces the amount of products in teh forecast, typically by using mass production, and sells, or "pushes", those products to consumers

question

supply chain management

answer

an activity in which the leadership of an organization provide extensive oversight for the partnerships and processes that comprise the supply chain and leverage these relationships to provide an operational advantage

question

supply chain visibility

answer

the ability for all organizations in a supply chain to access or view relevant data on purchased materials as these materials move through their suppliers' production processes

question

vendor-managed inventory (VMI)

answer

an inventory strategy where the supplier monitors a vendor's inventory for a product or group of products ad replenishes products when needed

question

vertical integration

answer

strategy of integrating the upstream part of the supply chain with the internal part, typically by purchasing upstream suppliers, in order to ensure timely availability of supplies

question

artificial intelligence (AI)

answer

a subfield of computer science concerned with studying the thought processes of humans and representing the effects of those processes via machines

question

business intelligence

answer

info systems that assist managers in decision making by allowing extensive, user-driven data analysis via a variety of modeling techniques, or by providing easy, intuitive access to structured info

question

corporate performance management

answer

the area of business intelligence involved with monitoring and managing an organization's performance, according to key performance indicators (KPIs) such as revenue, return on investment (ROI), overhead, and operational costs

question

data mining

answer

the process of searching for valuable business info in a large database, data warehouse, or data mart

question

decision room

answer

a face-to-face setting for a group DSS in which terminals are available to the participants

question

decision support systems (DSS)

answer

business intelligence systems that combine models and data in an attempt to solve semistructured and some unstructured problems with extensive user involvement

question

digital dashboard

answer

a business intelligence system that provides rapid access to timely info and direct access to management reports

question

geographic information system

answer

a computer-based system for capturing, integrating, manipulating, and displaying data using digitized maps

question

goal-seeking analysis

answer

study that attempts to find the value of the inputs necessary to achieve a desired level of output

question

group decision support system (GDSS)

answer

an interactive computer-based system that supports the process of finding solutions by a group of decision makers

question

intelligent systems

answer

a term that describes the various commercial applications of artificial intelligence

question

management

answer

a process by which organizational goals are achieved through the use of resources

question

model (in decision making)

answer

a simplified representation, or abstraction, of reality

question

multidimensional data analysis

answer

(online analytical processing) the process of performing complex, multidimensional analyses of data stored in a database or data warehouse, typically using graphical software tools

question

natural language generation

answer

(also voice synthesis) technology that enables computers to produce ordinary language by "voice" or on the screen so that people can understand computers more easily

question

natural language processing (NLP)

answer

communicating with a computer in the user's native language

question

natural language understanding

answer

(also speech or voice recognition) the ability of a computer to comprehend instructions given in ordinary language via the keyboard or by voice

question

neural network

answer

a system of programs and data structures that approximates the operation of the human brain

question

online analytical processing (OLAP)

answer

(see multidimensional data analysis) the process of performing complex, multidimensional analyses of data stored in a database or data warehouse, typically using graphical software tools

question

organizational decision support system (ODSS)

answer

a DSS-BI system that focuses on an organizational task or activity involving a sequence of operations and decision makers

question

productivity

answer

the ratio between the inputs to a process and the outputs from that process

question

sensitivity analysis

answer

the study of the impact that changes in one (or more) parts of a model have on other parts

question

turing test

answer

a test for artificial intelligence in which a human interviewer, conversing with both an unseen human being and an unseen computer, cannot determine which is which; named for English mathematician Alan Turing

question

virtual reality

answer

interactive, computer-generated, three-dimensional graphics delivered to the user through a head-mounted display

question

what-if analysis

answer

the study of the impact of a change in the assumptions (input-data) on the proposed solution

question

agile development

answer

a software development methodology that delivers functionality in rapid iterations, measured in weeks, requiring frequent communication, development, testing, and delivery

question

application portfolio

answer

the set of recommended applications resulting from the planning and justification process in application development

question

application service provider (ASP)

answer

an agent or vendor who assembles teh software needed by enterprises and packages them with outsourced develpment, operations, maintenance, and other services

question

component-based development

answer

a software development methodology that uses standard components to build applications

question

computer-aided software engineering (CASE)

answer

development approach that uses specialized tools to automate many of the tasks in the SDLC; upper CASE tools automate the early stages of the SDLC, and lower CASE tools automate the later stages

question

direct conversion

answer

implementation process in which the old system is cutt off and the new system is turned on at a certain point in time

question

feasibility study

answer

investigation that gauges the probaility of success of a proposed project and provides a rough assessment of the project's feasibility

question

implementation

answer

the process of converting from an old computer system to a new one

question

integrated CASE (ICASE) tools

answer

CASE tools that provide links between upper CASE and lower CASE tools

question

IS project management

answer

a directed effort to plan, organize, and manage resources to bring about the successful achievement of specific info systems goals

question

IT steering committee

answer

a committee, comprised of a group of managers and staff representing various organizational units, set up to establish IT priorities and to ensure that the MIS function is meeting the needs of the enterprise

question

IT strategic plan

answer

a set of long-range goals that describe the IT infrastructure and major IT initiatives needed to achieve the goals of the organization

question

joint application design (JAD)

answer

a group-based tool for collecting user requirements and creating system designs

question

logical system design

answer

abstract specification of what a computer system will do

question

object-oriented development

answer

a systems development methodology that begins with aspects of teh real world that must be modeled to perform a task

question

outsourcing

answer

use of outside contractors or external organizations to acquire IT services

question

phased conversion

answer

implementation process that introduces components of the new system in stages, until the entire new system is operational

question

physical system design

answer

actual physical specifications that state how a computer system will perform its functions

question

pilot conversion

answer

implementation process that introduces the new system in one part of the organization on a trial basis; when new system is working properly, it is introduced in other parts of the organization

question

programmers

answer

IS professionals who modify existing computer programs or write new computer programs to satisfy user requirements

question

programming

answer

the translation of a system's design specifications into computer code

question

project

answer

a short-term effort to create a specific business related outcome

question

prototype

answer

a small-scale working model of an entire system or a model that contains only the components of the new system that are of most interest to teh users

question

prototyping

answer

approach that defines an initial list of user requirements, builds a prototype system, and then improves the system in several iterations based on users' feedback

question

rapid application development (RAD)

answer

a development method that uses special tools and an iterative approach to rapidly produce a high-quality system

question

request for proposal (RFP)

answer

document that is sent to potential vendors inviting them to submit a proposal describing their software package and how it would meet the company's needs

question

scope creep

answer

adding functions to an information system after the project has begun

question

service legal agreements (SLAs)

answer

formal agreements regarding the division of work between a company and its vendors

question

system analysis

answer

the examination of teh business problem that the organization plans to solve with an info system

question

systems analysts

answer

IS professionals who specialize in analyzing and designing info systems

question

systems design

answer

describes how the new system will provide a solution to the business problem

question

systems development life cycle (SDLC)

answer

traditional structured framework, used for large IT projects, that consists of sequential processes by which info systems are developed

question

systems stakeholders

answer

all people who are affected by changes in info systems

question

technical specialists

answer

experts on a certain type of technology, such as databases or telecommunications

question

triple constraint of project management

answer

three factors- time, cost, and scope- that constrain all IS projects

ISM4930 Test 1 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards