ISM Chapter 11 – Flashcards
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True
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Supply chains exist in both service and manufacturing organizations.
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The Internet
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Which of the following elements plays a major role in implementing a supply chain management (SCM) system?
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Data-mining tools
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____ are effective in tracking and analyzing customers' buying patterns, which help businesses meet customers' needs.
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Auctions
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____ help determine the price of goods and services when there is no set price in the marketplace
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reverse auction
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In a(n) _____, companies invite sellers to submit bids for products and services.
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How much should be ordered?
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Which of the following is a key decision about inventory in supply chain management (SCM) related to manufacturing?
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False
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One drawback of a well-designed enterprise resource planning (ERP) system is an increase in inventory costs.
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Horizontal
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A _____ market concentrates on coordinating a business process or function involving multiple vendors.
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E-Marketplaces
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_____ help businesses maintain a competitive edge in the supply chain by solving time-constraint problems for international trade and making it possible to conduct business around the clock.
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On premise
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_____ CRM is one of the approaches used for implementing customer relationship management (CRM) applications that is often used by organizations with an established IT infrastructure, and is implemented much like any other IT system
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True
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For organizations that do not have in-house resources to develop a supply chain management (SCM) system, several vendors offer comprehensive solutions for this purpose.
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Brokerage
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An online auction is based on the _____ business model of e-commerce.
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e-mail
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E-commerce sites use _____ to send notifications on new products and services
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Information
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Overseeing order transmissions is part of the _____ flow in a manufacturing firm's supply chain management (SCM) system.
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customer relationship management
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The main goal of a(n) _____ system is to improve services offered to consumers and use consumer contact information for targeted marketing.
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True
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With a structured process of sharing information among supply chain members, retailers can compare customer demands or sales forecasts with a manufacturer's order forecast
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Finanaces
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In a manufacturing firm's supply chain management (SCM) system, handling credit terms and payment schedules are a part of the _____ flow.
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False
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Transmitting across the Internet involves lower security risks than traditional electronic data interchange (EDI
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EDI is more beneficial when there are more companies in the EDI network
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Which of the following statements is true of traditional electronic data interchange (EDI)?
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E-Commerce
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Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?
