ISM 4431 Business Process Management Systems- Ch1 Vocabulary – Flashcards
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core capability
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A unique set of skills that confers competitive advantages to a firm, because rival firms cannot easily duplicate them
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customer management
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The management of the customer interface, including all aspects of order processing and fulfillment
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customers
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Parties that use or consume the products of operations management processes
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echelon
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A downstream stage of supply or consumption.
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lean operation
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An operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources
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logistics management
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The management of the movement of materials and information within, into, and out of the firm
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operational planning
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A type of planning that establishes short-term priorities and schedules to guide operational resource allocations.
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operations management
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The management of processes used to design, supply, produce, and deliver valuable goods and services to customers
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process
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A system of activities that transforms inputs into valuable outputs
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stakeholders
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Groups of people who have a financial or other interest in the well-being of an operation.
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strategic planning
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A type of planning that addresses long term decisions that define the operations objectives and capabilities for the firm and its partners.
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suppliers
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Parties that provide inputs to operational processes
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supply chain
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The global network of organizations and activities involved in designing, transforming, consuming, and disposing of goods and services
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supply chain management
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The design and execution of relationships and flows that connect the parties and processes across a supply chain.
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supply management
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The management of processes used to identify, acquire, and administer inputs to the firm.
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tactical planning
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A type of planning that addresses intermediate term decisions to target aggregate product demands and to establish how operational capacities will be used to meet them.
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tier
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An upstream stage of supply
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total product experience
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All the goods and services that are combined to define a customer's complete consumption experience.
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Which of the following is NOT one of the processes included in operations management
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Finance
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A supply chain is a global network of organizations and activities involved in
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Designing, transforming, consuming, and disposing of goods and services
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Operations managers answer questions of what, how, when, where, and who by defining both the ___________ and _____________ aspects of the operations management system
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Structural and infrastructural
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Structural operations management decisions include:
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Capacity, facilities, and technology.
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Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next three to 10 years. These types of decisions are considered to be:
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Structural aspects of operations management.
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Physical goods can be differentiated from services in the operations management process by:
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Longer lead times and they can be inventoried.
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Which of the following functions would NOT have to think about "processes"?
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All of these have to think about "processes."
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Which of the following statements about operations management processes is NOT true?
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Outputs of operations management processes are always tangible goods.
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Growth of the supply chain management perspective in operations management results from the advent of:
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All of these.
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During the "mass production" era, operations management focused primarily on:
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Internal Production
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While there is overlap between operations management and supply chain management, the two are different in that:
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Operations management focuses on processes, supply chain management focuses on relationships and flows.
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Johnson Company makes widgets, which it then sends to Smith Company. Smith Company puts the widgets in packages. Smith Company is considered by Johnson to be a:
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Downstream product supplier
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To an operations manager, the "critical customer" is:
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The person who has the greatest impact on design, sales, and growth opportunities for the product.
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Which functional activities are the most closely related to operations managers' attempts to manage the flow of materials and information in a firm?
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Logistics, supply, and customer management
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Jones Manufacturing sells a part to Lear Corporation. Lear puts this part into a radio, which Lear then sells to Ford. From Ford's point of view, Jones Manufacturing is a(n) __________ supplier.
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Tier 2
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Operations Management is:
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The management of processes.
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Which of the following statements are reasons why operations management is important?
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. All of these are reasons why operations management is important.
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A process is:
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A system of activities that transforms inputs into valuable outputs.
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Which of the following statements is NOT true regarding supply chain management?
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Globalization has slowed the growth of supply chain management.
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Every organization operates which of the following types of supply chains?
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Product and resource/technology supply chains.
