question

The IS operational plan is a set of projects that will be executed by the IS department and by functional area managers

answer

true

question

Place the stages of the systems development life cycle in order:

answer

investigation - analysis - design - programming/testing - implementation - operation/maintenance

question

The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs

answer

true

question

Systems design answers the question,

answer

How will the information system do what it must to obtain a solution to the business problem?

question

The application portfolio in an organization is a set of recommended applications resulting from the planning and justification process in application development.

answer

true

question

If a firm shuts down its old COBOL legacy system and starts up the new PeopleSoft ERP system immediately, this is called

answer

plunge conversion

question

Insourcing application development is usually less time consuming and less expensive than buying or leasing.

answer

false

question

Costs are harder to quantify than benefits.

answer

false

question

Which of the following are disadvantages of the buy option for acquiring IS applications?

answer

software may not exactly meet the company's needs, software may be impossible to modify, company will not have control over software improvements, software may not integrate with existing systems

question

The deliverable of the systems design stage is:

answer

user requirements

question

As systems age, maintenance costs

answer

increase

question

A geographic information system is a decision support system designed specifically to work with spatial information.

answer

true

question

Which of the following is not a characteristic of a structured decision?

answer

first three phases of the decision making process occur in no particular sequence

question

Executive dashboards provide support primarily to analytical, quantitative types of decisions.

answer

false

question

The number of alternatives to be considered in decisions today is increasing.

answer

true

question

Which of the following is not a characteristic of organizational decision support systems?

answer

is a standalone system

question

Being a figurehead and leader is part of the _____ managerial role.

answer

interpersonal

question

In the implementation phase of the decision making process, managers set criteria for the evaluation of alternative potential solutions.

answer

false

question

Structured decision making is most prevalent at lower organizational levels.

answer

true

question

Credit card companies would most likely use which of the following to check for fraudulent credit card use?

answer

data mining

question

Goal-seeking analysis attempts to find the value of the inputs necessary to achieve a desired level of output.

answer

true

question

Expert systems

answer

work in very limited domains.

question

Expert systems are the primary tools used for knowledge discovery

answer

false

question

Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.

answer

false

question

Which of the following are the three major types of knowledge management systems?

answer

enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

question

Which of the following statements is not an accurate description of the importance of knowledge to a firm?

answer

knowledge is unconditional

question

often are designed and optimized for the specific tasks to be performed.

answer

Knowledge workstations

question

Which of the following systems is not used to capture tacit knowledge?

answer

neural network

question

Structured knowledge is explicit knowledge that exists in informal documents.

answer

false

question

Which of the following does not describe the dimensions of knowledge in a firm?

answer

It is subject to the laws of diminishing returns.

question

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

answer

a neural network.

question

Technology that consists of computer-based systems that attempt to emulate human behavior is called

answer

Al technology

question

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

answer

document management

question

Forward auctions are auctions that sellers use as a channel to many potential buyers

answer

true

question

eBay uses a _____ auction.

answer

forward

question

In traditional commerce, one or more of the following can be digital: the product or service, the process, and the delivery agent.

answer

false

question

An electronic storefront is a Web site on the Internet that represents a single store.

answer

false

question

In _____, direct and indirect materials in one industry are purchased on an as-needed basis.

answer

vertical

question

Reintermediation offers larger organizations to pass on cost savings to their customers.

answer

false

question

In _____ auctions, there is one buyer who wants to buy a product. Suppliers submit bids, and the lowest bid wins.

answer

reverse

question

Virtual banks are those banks that are dedicated only to Internet transactions.

answer

true

question

Customers are attracted to e-Commerce by

answer

Time and Cost savings, Variety of products available, Detailed Information on Products

question

In most cases, traditional payment systems are not effective for electronic commerce.

answer

true

question

Which of the following is not an effect that E-commerce has had on organizations?

answer

E-commerce is a costly medium for increasing market shares

question

Which of the following is an example of Pure eCommerce?

answer

Buying a ringtone on iTunes.com

question

A vendor asks its business partners to place logos or banners on their Web sites. If customers click on a logo, visit the vendor's site, and make a purchase, then the vendor pays a commission to the partner. This scenario illustrates which business model?

answer

affiliate marketing

question

Which of the following statements regarding the relationship between electronic commerce and search is not correct?

answer

Retailers will provide fewer product details to avoid information overload for customers.

question

Delta Airlines's new mobile app that allows passengers to check-in online and boarding the flight without printing out a paper boarding pass in an example of:

answer

e-Services

question

In this type of e-commerce, the sellers and buyers are organizations.

answer

business to business

question

A large number of online eCommerce marketplaces try to create offer lowers costs to their customers by

answer

none of the following are correct: Providing self-service options, Interactive Marketing and Personalization, Collaborative filtering

question

A _____ is automatically launched by some trigger and appears behind the active window.

answer

pop under ad

question

Business-to-consumer applications comprise the majority of electronic commerce volume.

answer

false

question

Dell's online business model relies heavily on

answer

disintermediation

question

Channel conflict occurs when click-and-mortar companies have problems with their regular distributors when they sell directly to customers online.

answer

true

question

Internet advertising is impersonal, one-way mass communication.

answer

false

question

_____ includes those areas where customers directly interact with the company.

answer

customer-touching CRM

question

Open-source CRM software doesn't have as many features or functions as other proprietary software.

answer

false

question

_____ are the physical products, raw materials, and supplies that flow along a supply chain.

answer

material flows

question

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

answer

sales force automation

question

Properly designed CRM systems provide a single, enterprise-wide view of each customer

answer

true

question

Returned products, recycled products, and disposal of materials or products are called:

answer

reverse flows

question

Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

answer

false

question

The real problem with interacting with customers over the Web is that the company does not have an opportunity to make a good first impression in person.

answer

true

question

Over time, the customer relationship with vendors has become more personal.

answer

false

question

_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.

answer

ERP systems

question

Organizations that use ERP systems are more agile and adaptive.

answer

true

question

Financial management, operations management, and human resource management are extended ERP modules.

answer

false

question

Extended ERP modules:

answer

business intelligence, eBusiness, supply chain management, customer relations management

question

Sourcing from external suppliers occurs in the upstream portion of the supply chain.

answer

true

question

Whether forecasters overestimate or underestimate demand, the company still faces problems.

answer

true

question

project management process

answer

traditional approach to project management divides every project into five distinct phases: 1. initiation 2. planning 3. execution 4. monitoring/control 5. completion

question

NPV - net present value

answer

analysts convert future values of benefits to their present-value equivalent by "discounting" them at the organization's cost of funds

question

ROI - return on investment

answer

measures management's effectiveness in generating profits with its available assets, calculated by dividing net income attributable to a project by the average assets invested in it

question

Strategies for Acquiring IT Applications

answer

1. buy the application 2. lease it 3. open-source software 4. software-as-a-service 5. outsource them 6. develop them in house

question

lease the applications

answer

can save a company both time and money, especially attractive to small-to-medium sized enterprises, as well as buy large corporations to test if a large investment should be made

question

outsourcing

answer

acquiring IT applications from outside contractors or external organizations

question

deliverable

answer

the end product of the systems analysis stage, essentially a set of requirements

question

direct conversion

answer

old system is cut off and the new system is turned on at a certain point in time, this type is least expensive

question

pilot conversion

answer

introduces new system in one part of the organization, such as in one plant or in one functional area. new system runs for a period of time and then is assessed

question

phased conversion

answer

introduces components of the new system, such as individual such as individual modules, in stages. each module is assessed, if it works properly, then other modules are introduced until the entire new system is operational.

question

business intelligence

answer

information systems that assist managers in decision making by allowing extensive, user driven data analysis via a variety of modeling techniques, or by providing easy intuitive access to structured information.

question

data mining

answer

the process of searching for valuable business information in a large database, data warehouse or data mart

question

neural network

answer

a system of programs and data structures that approximates the operation of the human brain

question

supply chain management

answer

an activity in which the leadership of an organization provide extensive oversight for the partnerships and processes that comprise the supply chain and leverage these relationships to provide and operational advantage.

question

upstream supply chain segment

answer

where sourcing or procurement from external suppliers occur.

question

downstream supply chain segment

answer

where distribution takes place, frequently by external distributors

question

CRM - customer relationship management

answer

a customerfocused and customer-driven organiztional strategy that concentrates on satisfying customers by addressing their requirements for proucts and services and then by providing high quality responsive services

question

open-source CRM

answer

CRM software whose source code is available to developers and users

question

sales force automation

answer

the component of an operational CRM systm that automatically records all the aspects in a sales transaction process

question

analytical CRM

answer

CRM systems that analyze customer behavior and perceptions in order to provide actionable business intelligence

question

Reintermediation

answer

can be defined as the reintroduction of an intermediary between end users (consumers) and a producer

question

Disintermediation

answer

cutting out the middle man

question

application portfolio

answer

The set of recommended applications resulting from the planning and justification process in application development.

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