ISDS 3115 Chapter 1 True/False Questions Exam 1 – Flashcards
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Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.
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Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.
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All organizations, including service firms such as banks and hospitals, have a production function.
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Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
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An example of a "hidden" production function is the transfer of funds between accounts at a bank.
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An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.
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One reason to study operations management is to learn how people organize themselves for productive enterprise.
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The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.
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"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.
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In order to have a career in operations management, one must have a degree in statistics or quantitative methods.
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Henry Ford is known as the Father of Scientific Management.
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Shewhart's contributions to operations management came during the Scientific Management Era.
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Customer interaction is often high for manufacturing processes, but low for services.
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Manufacturing now constitutes the largest economic sector in postindustrial societies.
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Although the number of people employed in manufacturing in the United States has decreased since 1950, each person is now producing almost 20 times more than in 1950.
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Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.
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A knowledge society is one that has migrated from work based on knowledge to one based on manual work.
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Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.
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Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
