ISDS 3115 Chapter 1 & 2 Concepts – Flashcards
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True/False: "Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.
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False! (1.5-2)
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True/False: Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.
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False! It is output/resources (or input) (1.8-3)
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Which of the following is the best example of a pure service?
A- counseling
B- heart transplant
C- oil change
D- restaurant
E- electric Co-Op
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Counseling. Pure services are services with intangible outcomes (like a lecture, or counseling) (1.7-4)
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Gibson Valves produces cast bronze valves on an assembly line currently producing at 1600 valves per shift. If the production is increased to 2000 valves per shift, labor productivity will increase by how much?
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25% (new-old/old) (1.8-9)
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True/False: One reason to globalize is to learn to improve operations
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True! (2.1-7)
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Which of the following strategic concepts allow firms to achieve their missions?
-Differentiation
-Distinctive competency
-Quality leadership
-Capacity
-Cost leadership
-Response
-Experience
-Efficiency
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Differentiation, cost leadership, and response (2.2-6)
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A firm's products are introduced into the marker faster than it's competitors is an example of:
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Quick response!
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Marketing, production/operations, and finance/accounting are:
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Primary functions of all organizations (1.2-1)
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True/False: Tangible goods are generally produced and consumed simultaneously, services are not.
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False! *they are produced and then consumed* (1.7-6)
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What are some characteristics of a service?
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-simultaneous production and consumption
-intangible product
-difficult to sell
-customer interaction is high
(1.7-9)
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True/False: Services are easy to store.
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False! Duh
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True/False: Services tent to have more inconsistent product definition that goods.
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True!
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True/False: Most services are unique to the final customer
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True!
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True/False: Services tend to have higher customer interactions than goods
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True!
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True/False: An organization's ability to generate unique advantages over competitors is central to a successful strategy implementation
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True!
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Cost cutting in international operations can take place because of:
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1. Lower wage scales
2. less stringent regulations
3. lower indirect costs
4. lower taxes and tariffs
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True/False: Xbox 360 has progressed the furthest along its product life cycle.
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False! Drive through restaurants have
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True/False: Only some organizations have a production function.
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False! All organizations do, even service firms (like banks and hospitals)
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Which of the following tasks within an airline company are related to operations?
-crew scheduling
-sales
-accounts payable
-advertising
-international monetary exchange
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Crew Scheduling
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True/False: Production processes are being dispersed to take advantage of national differences in labor costs.
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True!
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A company that always delivers at the promised time is an example of:
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Delivery reliability
