question

Which of the following is a key difference between collaboration and cooperation? A) Unlike cooperation, collaboration occurs when a job has to be accomplished. B) Cooperation requires people to have a common goal, whereas collaboration occurs even without a common goal. C) People should work together to cooperate, whereas they need not work together to collaborate. D) Unlike cooperation, collaboration gives importance to iteration and feedback.

answer

D

question

A student team, which is assigned a term project, meets and divides the work into sections and then team members work independently on their individual pieces. An hour before the project is due the team members meet again to assemble their independent pieces into a whole. Which of the following is lacking in this activity? A) collaboration B) cooperation C) systems thinking D) interdependence

answer

A

question

Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Andrea is just throwing her weight around. Which of the following is a valid observation of this scenario? A) Andrea failed to express an unpopular viewpoint. B) Bryan needs to learn to receive feedback. C) The office lacks a communication system. D) Bryan is self-managing and requires low supervision

answer

B

question

Being ________ is one of the most important characteristics of an effective collaborator. A) a well organized a nd popular person B) able to give negative feedback C) experienced in collaborating D) a dynamic and persuasive presenter

answer

B

question

Which of the following is the most important trait that an effective collaborator should have? A) ability to identify and not raise unpopular viewpoints B) persuasive presentation skills C) willingness to enter into difficult conversations D) previous experience as a collaborator

answer

C

question

Identify the least important characteristic for an effective collaborator. A) willingness to enter difficult conversations B) being an experienced businessperson C) showing ability to receive negative feedback D) being skillful at giving negative feedback

answer

B

question

According to Hackman, which of the following is a primary criterion for judging team success? A) growth in team capability B) experience in collaborating C) ability to be dynamic D) availability of external help

answer

A

question

Which of the following is a primary purpose of collaboration? A) combining pieces of work B) becoming informed C) evaluating coworkers D) performing routine tasks

answer

B

question

________ decisions are decisions that support day-to-day activities. A) Operational B) Tactical C) Strategic D) Managerial

answer

A

question

Kyra, a plant supervisor, orders 500 units of Type-2 steel beams for the coming month. In doing so, she has made a(n) ________ decision. A) managerial B) tactical C) strategic D) operational

answer

D

question

A decision is called an operational decision if it ________. A) is made by an individual rather than a group B) is made by managers C) involves allocation of resources D) concerns day-to-day activities

answer

D

question

Project leaders have to take decisions on the allocation and utilization of materials and labor. Such decisions are called ________ decisions. A) operational B) top-level C) managerial D) strategic

answer

C

question

Departmental heads should determine the computer hardware and programs that are needed for their department. This is an example of a(n) ________ decision. A) operational B) strategic C) procedural D) managerial

answer

D

question

Managerial decisions in an organization concern ________. A) the utilization of resources B) broad organizational issues C) the day-to-day activities D) strategic decision making

answer

A

question

________ decisions are those that support broad-scope, organizational issues. A) Operational B) Strategic C) Mid-level D) Managerial

answer

B

question

The directors of a company meet to decide if they should start a new product line or not. This is an example of a ________ decision. A) operational B) strategic C) managerial D) procedural

answer

B

question

Which of the following is an example of a strategic decision? A) deciding to increase the salaries of a group of employees B) deciding to open a centralized distribution system C) deciding to increase the reorder quantity of raw materials D) deciding to give an employee certain tasks and responsibilities

answer

B

question

Which of the following is a key difference between strategic decisions and managerial decisions? A) Strategic decisions deal with the allocation and utilization of resources, whereas managerial decisions deal with day-to-day activities. B) Managerial decisions concern organizational issues, whereas strategic decisions concern external issues. C) Managerial decisions concern allocation and utilization of resources, whereas strategic decisions concern organizational issues D) Strategic decisions involve financial issues, whereas managerial decisions do not involve financial issues.

answer

C

question

Identify a key difference between managerial decisions and operational decisions. A) Managerial decisions concern the allocation of resources, whereas operational decisions concern day-to-day activities B) Managerial decisions are corporate decisions, whereas operational decisions concern the utilization of resources. C) Managerial decisions deal with the allocation of resources, whereas operational decisions deal with the utilization of resources. D) Operational decisions have broad scope, whereas the scope of managerial decisions is limited by day-to-day activities.

answer

A

question

Using a standardized procedure to calculate the incentives of employees is an example of a(n) ________ decision. A) sequential B) structured C) unstructured D) parallel

answer

B

question

An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n) ________ decision process. A) structured B) organizational C) corporate D) strategic

answer

A

question

A company's top managers meet to decide on a potential merger with one of its competitors. They discuss various aspects of the merger, such as business valuations and conducting due diligence. This is an example of ________ decision making. A) asynchronous B) unstructured C) programmed D) operational

answer

B

question

Which of the following questions is best answered through unstructured decision making? A) How many overtime hours should be used to fill this order? B) Should we continue to outsource our bookkeeping processes? C) What is the acceptable defect ratio for this product? D) When should the next batch be scheduled to reduce idle time?

answer

B

question

Which of the following decisions is least likely to involve collaboration? A) How much of product A should be ordered from vendor B? B) What products should we include in the new product line? C) Should our company acquire company A? D) What type of relationships should the company maintain with company A?

answer

A

question

Which of the following observations about the relationship between decision type and decision process is true? A) Managerial decisions tend to be highly structured, whereas operational decisions are unstructured. B) The higher levels of decision making are associated with unstructured decision processes. C) Higher-level organizational decisions should be highly structured. D) Need for collaboration is highly significant for lower-level, structured decisions.

answer

B

question

The need for collaboration is greatest for ________ decisions. A) operational B) procedural C) strategic D) managerial

answer

C

question

________ decisions are the most structured and have very little need for collaboration. A) Operational B) Tactical C) Managerial D) Strategic

answer

A

question

The fundamental purpose of the starting phase of a project is ________. A) accomplishing the project tasks effectively B) outlining the tasks to be accomplished C) managing tasks and budgets D) setting the ground rules for the collaboration

answer

D

question

An organization defines the rules that govern a project that it needs to undertake and the people who should perform the tasks. The project is in the ________ phase of project management. A) starting B) finalizing C) doing D) planning

answer

A

question

The decision about team members' roles and authorities is made during the ________ phase of a project. A) starting B) planning C) doing D) evaluating

answer

A

question

The main purpose of the planning phase in a project is to ________. A) set up the project scope and initial budget B) accomplish the project tasks effectively C) determine who will do what and by when D) decide if the task status reporting process is needed or not

answer

C

question

Which of the following tasks should be performed during the planning phase of project management? A) reporting project progress B) determining schedule C) performing project tasks D) preparing archival documents

answer

B

question

A project manager defines the tasks that her team members have to perform and determines the schedule for carrying out each of the tasks. This project is in the ________ phase of project management. A) planning B) starting C) doing D) finalizing

answer

A

question

A project manager has to manage tasks and budgets and solve problems during the ________ phase of project management. A) planning B) starting C) doing D) finalizing

answer

C

question

Project teams should document project results and learnings. Which of the following is the project management phase in which the teams perform this function? A) doing B) planning C) starting D) finalizing

answer

D

question

One of the procedures of a collaboration project is task status reporting. This is performed in the ________ phase of the project. A) starting B) planning C) doing D) following

answer

C

question

Identify the project management phase in which the tasks of a project are performed. A) finalizing B) doing C) planning D) starting

answer

B

question

Project data is data that is ________. A) part of the collaboration's work product B) used to manage a project C) used as a pointer to task data D) part of documents such as schedules and budgets

answer

A

question

Project metadata is data that is ________. A) part of the collaboration's work product B) utilized to manage the project C) developed to design new offerings D) used in documents to describe recommended solutions

answer

B

question

Which of the following is an example of project data? A) list of project tasks B) schedule C) budget D) design document

answer

D

question

Which of the following collaboration activities is mainly concerned with content sharing rather than communication? A) promoting team growth B) feedback C) iteration D) increasing team satisfaction

answer

C

question

Which of the following information system requirements falls into the content sharing category? A) providing for team and member recognition B) tracking versions of many documents C) presenting intrateam learning D) offering easy-to-use multiparty communication

answer

B

question

________ communication occurs within a team when all team members meet at the same time. A) Synchronous B) Sequential C) Virtual D) Unidirectional

answer

A

question

Asynchronous communication occurs when team members ________. A) cannot arrive at a common consensus after discussions B) engage in conflicting discussions C) do not meet at the same time D) communicate in a sequential manner

answer

C

question

The use of a conference call is an example of ________ communication. A) sequential B) synchronous C) indirect D) unidirectional

answer

B

question

Who is most likely to use asynchronous communication? A) members of a team who work in different time zones B) managers who work in the same office C) employees who work in an assembly line D) a group of directors who periodically meet for board meetings

answer

A

question

Which of the following tools facilitates asynchronous communication? A) videoconferencing B) webinar C) discussion forum D) screen-sharing application

answer

C

question

________ is a popular commercial webinar product used in virtual sales presentations. A) Microsoft SharePoint B) MS Office Web C) WebEx D) Google Docs

answer

C

question

Which of the following is a reason why discussion forums are better than emails in asynchronous communication? A) They are best suited to transmit personalized information. B) They facilitate real-time communication between participants. C) They keep the discussion from getting off track. D) They ensure that all team members are involved in the discussion.

answer

C

question

The term ________ refers to a collaboration tool where team members can easily respond and the management can easily identify the people who have not responded to a request. A) discussion forums B) wikis C) webinars D) team surveys

answer

D

question

Which of the following alternatives for sharing content provides version control? A) Windows Live SkyDrive B) Wikis C) Google Docs D) Microsoft SharePoint

answer

D

question

Version-management systems ________. A) provide version control of documents B) track changes to shared documents C) allow checkout of documents before they are edited D) provide workflow control to manage the activities that are predefined by the group

answer

B

question

Which of the following statements is true about working with Google Docs? A) Google accounts are not necessarily required to edit documents. B) Documents are stored on the user's computer. C) Users are not allowed to simultaneously see and edit documents. D) Google tracks document revisions, with brief summaries of changes made.

answer

D

question

________ is a process that occurs when the collaboration tool limits, and sometimes even directs, user activity. A) Document monitoring B) Version control C) Document tracking D) Version management

answer

B

question

With version-control systems, shared documents are placed into shared directories called ________. A) caches B) data cubes C) libraries D) data mines

answer

C

question

Identify the most popular version control application for general business. A) Windows Live SkyDrive B) Wikis C) Microsoft SharePoint D) Google Docs

answer

C

question

Free data communications and data storage will make collaboration systems cheaper and easier to use by 2022. Which of the following is the most likely consequence of this development? A) Technological products will become unimportant commodities. B) Face-to-face (F2F) meetings will become very rare. C) Companies will rarely use online training tools. D) Synchronous collaboration will replace asynchronous collaboration efforts.

answer

B

question

Collaboration occurs when a number of people ________. A) come together to perform tasks that are different B) work together to achieve a common goal C) perform independent tasks that are important D) work without having to critically analyze each other's work

answer

B

question

________ occurs when a group of people working together to achieve a common goal via a process of feedback and iteration. A) Systems thinking B) Collaboration C) Groupthink D) Experimentation

answer

B

question

The process of feedback and iteration is more important to cooperation than collaboration.

answer

F

question

A group of programmers work separately to create modules and merge the modules later to build an application. This is an example of collaboration.

answer

F

question

Feedback and iteration enable a group to produce something greater than any single person could accomplish working independently.

answer

T

question

Being a skilled and persuasive presenter is extremely important for an effective collaborator.

answer

F

question

Being a perceptive listener is more important for a collaborator than being gregarious and dynamic.

answer

T

question

In order to be an effective collaborator, one should refrain from airing unpopular and different viewpoints.

answer

F

question

Behaving friendly with others is the single most important collaboration skill.

answer

F

question

Richard Hackman's studies revealed that growth team capability is a major criterion for collaboration.

answer

T

question

Informing is the first and most fundamental collaboration purpose.

answer

T

question

The facility manager of an insurance company makes decisions on the monthly purchase of office supplies. This is an example of an operational decision.

answer

T

question

Operational decisions concern the allocation and utilization of resources.

answer

F

question

Strategic decisions are typically not collaborative.

answer

F

question

Moving a factory from Detroit to Mexico is an example of a strategic decision.

answer

T

question

Finding the best location for building a new plant is an example of a structured decision.

answer

F

question

Need for collaboration increases as the decisions become more structured.

answer

F

question

An unstructured decision is one for which there is no agreed-on decision-making method.

answer

T

question

Determining the reorder quantity of an item in inventory is an example of an unstructured decision.

answer

F

question

Determining the best mix of products that a company should sell is an example of an unstructured decision.

answer

T

question

Operational decisions require a high degree of collaboration.

answer

F

question

The fundamental purpose of the starting phase of project management is to set the ground rules for the project and the team.

answer

T

question

Project documentation and a progress report are prepared during the starting phase of a project.

answer

F

question

Project documentation is performed during the finalizing phase of a project.

answer

T

question

Managers assign project tasks to team members during the planning phase.

answer

T

question

The purpose of the planning phase of project management is to accomplish project tasks.

answer

F

question

Project plan and budget are prepared during the finalizing phase of project management.

answer

F

question

Project metadata is data that is part of the collaboration's work product.

answer

F

question

A collaboration tool is the program component of a collaboration system.

answer

T

question

To facilitate iteration, a collaboration system must track many versions of many documents and other work documents.

answer

T

question

Susan, the operations manager at Multitech Systems Inc., is having a face-to-face meeting with her vendors and some of her senior engineers to arrive at the specifications for the project the company is currently working on. This is an example of synchronous communication.

answer

T

question

Margaret finds that calling all her senior supervisors and quality managers for a face-to-face meeting is not feasible. She arranges for a multiparty text chatting session involving all of them. This is an example of asynchronous communication.

answer

F

question

Webinar is a tool used to facilitate asynchronous communication.

answer

F

question

Email is a form of asynchronous communication.

answer

T

question

Discussion forums ensure the participation of the entire team.

answer

F

question

One of the advantages of a team survey is that it is easy to determine who has not yet responded.

answer

T

question

The choice of information systems used for sharing content depends on the degree of control required.

answer

T

question

Version management applications offer a higher degree of control than the version control applications.

answer

F

question

Email is the medium preferred for collaborations in which content control is highly desired.

answer

F

question

A shared file server is best suited for sharing content when there is increased risk of interference with your work by other team members.

answer

F

question

Google Docs is a thin-client application for sharing documents.

answer

T

question

With Google Docs, documents are stored on the user's computer.

answer

F

question

Windows Live SkyDrive includes license-free Web application versions of Word, Excel, PowerPoint, and OneNote.

answer

T

question

Only one user at a time can open SkyDrive documents for editing.

answer

T

question

Version management systems improve the tracking of shared content and provide version control.

answer

F

question

In version control systems, the shared directories used to store shared documents are called libraries.

answer

T

question

Collaboration tools that provide workflow control manage the activities that are predefined by the group.

answer

T

question

Office 365 is a suite of programs that offers the collaboration facilities such as multiparty text chat.

answer

T

question

SharePoint Online is an industrial-strength product for content sharing.

answer

T

question

SharePoint supports discussion forums in which team members can conduct an asynchronous online discussion.

answer

T

question

Microsoft Exchange does not provide email services to its customers.

answer

F

question

An Office Web App is a browser-based application.

answer

T

question

Software refers to Programs User Manuals Data Procedures

answer

Programs

question

A storage disk is an example of which component? Hardware Procedures Software Data

answer

Hardware

question

What is data to one person may be information to another. True False

answer

T

question

Good information is accurate, timely, and relevant. True False

answer

T

question

A compelling reason for companies to develop an information system is to avoid "Falling behind the technology curve." True False

answer

F

question

Management needs just barely sufficient information because of __________. Relevance Time limitations Requirement specifications The cost of information

answer

Time limitations

question

The most complex information systems will have every one of the five components, but some simple systems may not have all of them. True False

answer

F

question

Non-routine cognitive skills include: Communication techniques Abstract reasoning All of these are non-routine cognitive skills Problem solving Collaborative skills

answer

All

question

Moore's Law states that the number of transistors on a chip doubles every 12 months. True False

answer

F

question

Data is a bridge between the computer and the human side, in the five-component framework. True False

answer

T

question

Some information systems do not include a computer. True False

answer

T

question

A computer security protocol for logging in is an example of the _______ component of an information system. Data Hardware Procedure Software

answer

Procedure

question

Data is: None of the above Stored Figures and Recorded Facts Stored figures Information Recorded Facts Procedures

answer

Stored Figures and Recorded Facts

question

All information systems have: At least three, but may not have all the five components All five components At least four, but may have all of the five components At least two, but may not have all of the five components

answer

All five components

question

A system that consists only of a file of email addresses and an email program is a low-tech system with considerable work still left for human intervention. True False

answer

True

question

Assume the role: You are a student in Huntsville, AL, dressing for today's weather. The high temperature for 13 October 2007 in Denver, Colorado is information. True False

answer

F

question

Information is knowledge derived from recorded figures. True False

answer

T

question

An example of an actor in the five component framework is the: Hardware Software Data Procedures

answer

Hardware

question

Changing which component is most disruptive to the organization? Software Data Hardware Procedures

answer

Procedures

question

________ are an assembly of the five component framework. Information Technologies Information Systems Computers Internets

answer

IS

question

Which of the following statements is not true about information? Information is always understood in a context. Information is data presented in a meaningful context. Information is always objective. Information in one person's context is just a data point in another person's context.

answer

Information is always objective

question

The three key elements in the definition of MIS are: development and use, information systems, and business goals and objectives. True False

answer

T

question

Components that interact to achieve a purpose are called a system. True False

answer

T

question

________ occur(s) in information systems when the output of one system feeds another system. Data groupings Relevance Timelines Context changes

answer

Context Changes

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