IS 290 Final
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Which company began a pilot project that gives employees about $1000 to spend on productivity-enhancing tools in addition to standard issue equipment?
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BP
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What is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives?
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CoBIT Information Systems Audit and Control Association
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What is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute?
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Capability Maturity Model Integration Method
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What are the four global IT business drivers that should be included in all global IT business strategies?
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Global customers, global products, global operations and resources, global collaboration
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Which state recognizes an individual's right to privacy?
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California
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Which act protects health insurance information?
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HIPAA
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What clearly dominates as the primary problem hindering international telecommunication issues as reported by IT executives at 300 Fortune 500 multinational companies?
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Political issues
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What are transferred data flows?
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Occur when business data flows across international boundaries over the telecommunications networks for global information systems
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What is the definition of geoeconomics?
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Geographic and economic business challenges
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What are the factors included in the global products category of global IT business drivers?
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Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control
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Which act protects children's privacy of personal information from American children who are under 13 years of age?
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COPPA
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What key questions should IT governance answer?
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What key metrics management requires?
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What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?
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Committee of Sponsoring Organizations
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What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?
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Value delivery
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Which of the following is not a cultural business challenge?
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Differences in architectures
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What is a dynamic high-resolution electronic display that combines a paper like reading experience with the ability to access information anytime, anywhere?
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Radio Paper
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What are the life expectancies for men and women in many developed countries?
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over 75 years for males and over 80 years for females
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What is teleliving?
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Using information devices and the Internet to conduct all aspects of life seamlessly
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How long does a product's entire life cycle last today?
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40 weeks
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Which of the following is not one of the top reasons organizations should study trends?
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Generate current revenue
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Which of the following is a potential business impact from teleliving?
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Will take over routine tasks such as writing a letter, retrieving a file, and making a phone call
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Which of the following is not one of the technologies shaping our future?
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Automatic computing
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What percentage will all of today's technical knowledge represent in 2050?
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One
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What is historical analysis?
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Events are studies to anticipate the outcome of current developments
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What is technology that digitally represents handwriting in its natural form?
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Digital ink
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On average, how many years longer does each generation live than the previous in the United States?
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Three
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Which of the following is not a potential business impact resulting from alternative energy sources?
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The cost of alternative energy sources is increasing with technical advances
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Why is the global economy becoming more integrated?
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All of these (international outsourcing, the Internet, relaxed borders in the European Union)
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All of the following are scientific methods organizations use to anticipate, forecast, and assess the future, except:
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Trend simulation (historical analysis, computer simulation, trend analysis)
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What is trend projection?
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When numerical data are available, a trend can be plotted to display changes through time and into the future
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Which of the following is an outsourcing challenge caused by contract length?
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All of these (problems in reforming an internal IT department, difficulties in getting out of a contract, problems in foreseeing future issues)
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Which of the following is a benefit an organization can receive from outsourcing?
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All of these (financial savings, increased technical abilities, market agility)
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What is a project management office (PMO)?
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An internal department that oversees all organizational projects
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What is the outsourcing option that includes the closest location and direct customer control?
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Onshore outsourcing
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Which of the following is the most common function outsourced?
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MIS
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What is a project milestone?
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A key date by which a certain group of activities must be performed
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Which of the following is the least common function outsourced?
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marketing/sales
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What is it called when a company uses organizations from developing countries to write code and develop systems?
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offshore outsourcing
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What is the number one reason that IT projects fall behind schedule or fail?
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poor planning or poor project management
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Which of the following are the influential driver(s) affecting the growth of outsourcing markets?
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All of these (rapid growth, industry changes, core competencies)
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What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?
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outsourcing
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All of the following are challenges of outsourcing except:
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Reduced frustration and expense related to hiring and retaining employees in an exceptionally tight job market
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What is a project deliverable?
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Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project
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Which of the following is the most uncommon reason why companies outsource?
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Better manage the costs of internal processes
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Which of the following is the primary reason why companies outsource?
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Tap outside sources of expertise
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What uses active or passive tags in the form of chips or smart labels?
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Radio frequency identification
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Which company was the victim of a distributed denial-of-service attack that forced the company to close operations and to eventually transfer over 2500 customers to a rival organization?
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CloudNine Communications
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Which of the following is a benefit a business can receive by deploying the latest in security technology?
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All of these (fewer disruptions to organizational systems, increased productivity of employees, greater advances in administration)
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What is the practice of buying a domain name and not using the web page but waiting to profit from the trademark?
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Domain or cyber squatting
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Which of the following is one of the new series of business success factors and challenges that are helping to determine marketplace winners and losers?
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All of these (organization agility, a focus on core competencies and processes, instantaneous business response)
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What is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards?
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Electronic tagging
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Where is the position of IT infrastructure within the organization?
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Bottom
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Core business relationships and models are dramatically changing, including shifts from which of the following?
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The value in material things to the value of knowledge and intelligence
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What is the ability to purchase goods and services through a wireless Internet-enabled device?
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Mobile commerce
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Which of the following was the original design for the Internet?
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All of these (email, document exchange, display of static content)
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Which of the following is a reason why businesses want to have the appropriate levels of authentication, access control, and encryption?
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All of these (individuals cannot understand or alter information while in transit, only authorized individuals can gain access to the network, only authorized individuals can access applications for which they are entitled)
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Which of the following is not one of the primary information technology areas on which organizations are focusing?
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database
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What is the blending of computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations?
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telematics
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Which of the following is one of the 21st-century organizational trends on the business side?
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All of these
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All of the following are common tools used in industry to analyze and develop competitive advantages, except:
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Competitive analysis model
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Which of the following represents a company in a supply chain?
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Supplier and customer
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According to Porter, companies that wish to dement broad markets should operate using a ______ strategy.
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cost leadership with a low cost
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Identifying competitive advantages can be difficult and explains why they are typically ________.
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temporary
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Your boss, Tom Repicci, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a differentiation strategy?
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British Airways, Singapore Airlines, and Virgin Atlantic
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The goal of a value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a _____ or ________.
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cost advantage, product differentiation
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How can a company reduce the threat f substitute products or services?
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offer additional value through wider product distribution
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Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents the threat of substitute products or services in the music industry?
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game systems like Wii and social networks like Facebook
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Which of the following represents procurement as part of the support value activities in a value chain analysis?
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purchases inputs, such as raw materials, resources, equipment, and supplies
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The Victory Wireless store in Denver is currently offering a fabulous marketing strategy for potential new iPhone customers. Victory Wireless offers customers who purchase an iPhone with a two-year subscription a free OtterBox phone case, car charger, ear phones, and speakers. In terms of Porter's Five Forces, what is Victory Wireless attempting to achieve with this marketing strategy?
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decrease buyer power
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If a supplier has high power, what can it do to influence its industry?
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All of these (charge higher prices, limit quality or services, shift costs to industry participants)
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What are the two main categories in a value chain analysis?
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Primary value activities and support value activities
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Which of the following offers an example of a company operating in a narrow, focused market operating as the low-cost provider?
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Payless Shoes
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John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions, and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic the product of a competitor that is attempting to sell a new product in a different industry. After performing a Porter's Five Forces analysis, John determines that all of the forces are high in this new industry. What should John do?
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Not introduce the product (Because all five forces are strong, introducing the product would be a highly risky business strategy
