IS 2.1 – Flashcards
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definition of a business process: manner in which work is...., .... and ... to produce a product. consists of a flow of...., ..... and ..... a set of....., may be tied to a.... area or be......
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organized, coordinated, focused, material, information, knowledge, activities and steps, functional area cross functional. Can be a strength or a liability (Examples: Manufacturing/ production (assembling product), sales and marketing (identifying customers), finance and accounting (creating financial statements) , HR (hiring employees))
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businesses can be seen as a collection of
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business processes
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How information technology enhance business processes
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Increasing efficiency of existing processes: automating steps that were manual. Enabling entirely new processes: changing flow of info, replacing sequential steps with parallel steps, eliminating delays in decision making, supporting new business models
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Types of information systems
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TPS, business intelligence systems
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Types of information systems: TPS
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transaction processing system: Serve operational managers and staff, perform and record daily routine transactions necessary to conduct business, allow managers to monitor status of operations and relations with external environment, serve predefined structured goals and decision making
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Types of information systems: Collects raw data and feeds other systems this info. If this info is inaccurate then the rest of the systems are unreliable
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TPS
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Types of information systems: sales order entry, payroll
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TPS
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Types of information systems: business intelligence
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data software tools for organizing and analyzing data, used to help managers make improved decisions
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Types of information systems: Business intelligence systems
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MIS, DSS, ESS
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Types of information systems: Business intelligence systems- MIS
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management information systems: Serve middle management, have little analytic capability. Provide reports on firms current performance based on data from TPS. Provide answers to routine questions with predefined procedure for answering them
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Types of information systems: Business intelligence systems- annual sales data- planned vs. actual
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MIS
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Types of information systems: Business intelligence systems- DSS
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Serve middle management, support non routine (what if) decision making, use external information as well as TPS and MIS data, forecasts of what you think might happen given past trends and assumptions. model driven and data driven
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Types of information systems: Business intelligence systems- DSS model driven voyage estimating DSS
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which vessel should be assigned at what rate to max profits, what is the optimal speed etc.
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Types of information systems: Business intelligence systems- what is the impact on production schedule if December sales are doubled
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DSS
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Types of information systems: Business intelligence systems- DSS data driven
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focus on extracting useful information from massive quantities. Ex- analyzing customer data to better target customers for marketing.
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Types of information systems: Business intelligence systems-ESS
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executive support systems: Support senior management, incorporate data about external events (laws, competition) as well as summarized info from MIS and DSS
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Types of information systems: Business intelligence systems- difference between DSS and ESS
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The difference between DSS and ESS is that ESS assist in making non-routine decisions that require judgments and intuition
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Types of information systems: Business intelligence systems- Digital dashboard with real-time view of firm's financial performance: working capital, accounts receivable, accounts payable, cash flow, and inventory
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ESS
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Collaborative business culture: social business
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Use of social networking platforms, engages employees, customers and suppliers, goal is to deepen interactions and expedite info sharing, creating conversations. Requires information transparency
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Collaborative business culture:
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senior managers rely on teams of employees, policies, products, designs, processes and systems rely on teams, managers purpose is to build teams
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Command and control organizations:
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no value placed on teamwork or lower level participation in decisions
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Investments in collaboration technology can bring organization improvements and many benefits which can include
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Productivity, quality, innovation, customer service, financial performance
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Tools for collaboration and teamwork
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Email, instant message, wikis, virtual worlds (avatars), virtual meeting systems, cloud collaboration & sharing
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Dimensions of collaborative technologies: Space, time collaboration matrix- same time same place
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face to face interactions
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Dimensions of collaborative technologies: Space, time collaboration matrix- same place different time
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continuous task. Team rooms, large public display, project management
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Dimensions of collaborative technologies: Space, time collaboration matrix- different place same time
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remote interactions. Video conferencing, IM
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Dimensions of collaborative technologies: Space, time collaboration matrix- different place different time
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coordination and communication- Email
