Communication, as the term is used in your text, consists only of messages that a sender deliberately conveys.
An older professor who forgets what it was like to be a student when he teaches is an example of how differing environments in the classroom can make understanding difficult.
When people communicate, they are often both senders and receivers of messages at the same time.
We are not communicating when we remain silent.
“Decoding” is the process whereby
we make sense out of the messages sent by others.
Some of the characteristics that make relationships more interpersonal than impersonal are
uniqueness, irreplaceability, and interdependence.
The authors describe some of the social needs we strive to fulfill by communicating as
control and affection.
When you pay attention to your behavior in relationships, you are
Noise in the communication process is
any force that interferes with effective communication.
Internet users have more social networks than non-users.
Maslow’s hierarchy of needs is important to the study of interpersonal communication because
communication is usually necessary to meet each level of need.
What health threats can result from a lack of close relationships?
More susceptible to the common cold and more likely to die prematurely.
Relational dimensions of a message
make statements about how the parties feel toward one another.
Of the communication models described in your text, the linear model most accurately describes the interpersonal communication process.
Socially isolated people are much more likely to die prematurely than those with strong social ties.
Which of the following is most clearly an example of interpersonal communication?
Royce asks Jane about her sick child.
It is impossible to repeat the same communication event.
All of the following elements are included in the transactional communication model introduced in Chapter One except
Your text argues that it is important to react in unique ways to every person we meet and respond to each as a unique individual.
Getting others to behave in ways that we want is considered what type of goal?
The self-concept is extremely resistant to change.
In the example of schoolchildren taken from the book Pygmalion in the Classroom
the children teachers predicted would do better, did so.
The kind of person you believe yourself to be is called the
When Joe hangs his framed medical degrees on his office wall he is managing his identity through
It is possible to have a more favorable image of yourself than the objective facts or the opinions of others warrant.
A competent communicator is able to call on different identities when necessary.
Opinions of family members or teachers early in your life have little impact on the formation of your self-concept.
Psyching yourself up before a soccer game is an example of
The term “self-concept” refers to
the total of an individual’s beliefs about his/her physical characteristics, intelligence, aptitudes, and social skills.
According to your text, “ego-boosters and busters” are
people or words that influence the self-concept positively or negatively.
Popular TV shows featuring makeovers suggest to us that our appearance must be improved, which can lead us to feel worse about ourselves. This idea best relates to:
A “significant other” is best defined as
a person who has affected one’s self-concept.
The process whereby the self-concept develops due to the way we believe others see us is called
Nonverbal behaviors play a big role in managing impressions.
In many cases a self-concept is based on data which may have been true at one time, but are now obsolete.
The face you try to show to others is called the perceived self.
The self-concept is a product of the positive and negative messages you have received throughout your life.
Research indicates that mediated communication offers advantages for identity management.
Which of the following does not characterize identity management?
Identity management is always deliberate.
Jill still thinks of herself as a struggling student although as a college student her GPA is a 3.5. This is an example of
The story in your text about six men from Indostan illustrates
different interpretations depending on point of view.
Curt made a poor first impression on Carol as he first arrived, so throughout their evening date, despite his pleasant behavior, Carol continued to see him in an unfavorable light due to
the halo effect.
Being able to pick out your sister’s comments from a babble of voices at a party illustrates the organizational principle of
Laura knows her friend Mary Ellen is going through a difficult time so she doesn’t mind that Mary Ellen is particularly quiet at dinner. This is an example of what stage in the perception process?
A shared relational narrative is the reason that some couples say they are happily married when the facts would indicate otherwise.
There is little difference between the terms sex and gender; they can be used interchangeably.
Perception checking can be a useful tool when you don’t want to embarrass or directly threaten another person.
The process whereby people influence each other’s perceptions and attempt to achieve a shared perspective is called
John is in the market for a new car and hopes to buy a Toyota Scion. It seems everywhere he goes lately he sees a Scion on the road. What does this exemplify in the process of selecting stimuli?
Selection is an objective process.
Punctuation is the process of organizing a series of events to determine causes and effects.
Position Four in the Pillow Method takes the perspective that the original issue should still be seen as very important.
Donna complains to Jim that the volume on the TV is too loud; Jim claims he can’t hear the TV if he turns it down. What type of perceptual influence does this example illustrate?
What’s missing from this perception check? “When you didn’t do the grocery shopping today like you usually do, I figured you weren’t feeling good or were mad at me.”
It doesn’t request clarification.
How could you improve this perception-checking statement? “When you gave me an F on my essay, I figured you hated me. Right?”
Give another interpretation.
The Pillow Method is designed to
gain insight into another’s viewpoint.
In perceiving others, we usually blame their problems on their personal qualities rather than on factors outside them.
The steps in the perception process are
selection, organization, interpretation.
What’s missing from this perception check? “When I saw you having lunch with Emily, I figured you liked her more than me. What’s going on?”
It has only one interpretation.
All of the following are schemes by which we classify people except
Your text says we don’t express our emotions very well or very frequently because
of social rules and roles.
An empty feeling in the pit of your stomach, tense muscles, and headaches are examples of the emotional component labeled
Sarah’s self-esteem has been shattered since she lost her job four months ago. Reappraising the event as an opportunity to find a new career can help her alter the debilitating emotion that prevents her from effective functioning.
Social isolation and depression are problems that can result from the inability to constructively talk about emotions.
People who subscribe to the fallacy of perfection believe
a worthwhile communicator should be able to handle any situation with complete confidence and skill.
Social scientists generally agree that there are four components to the phenomena we label as “feelings.” They are:
physiological changes, nonverbal reactions, cognitive interpretations, and verbal expression.
When you believe that satisfaction in life is determined by forces beyond your control, you are falling for the fallacy of
It is important to express all your emotions to all the important people in your life as soon as you experience those emotions.
Subscribing to the fallacy of catastrophic expectations can lead to
Historically, people were discouraged from expressing the level of anger that is currently tolerated by contemporary society.
Research described in this chapter found that when subjects were coached to move their facial muscles in ways that appeared afraid, angry, disgusted, amused, sad, etc., the subjects responded
as if they themselves were having these feelings.
Each of the following is an example of an emotionally counterfeit statement except
I’m bored and I want to go to a show.
When you believe that others cause your emotions rather than your own self-talk, you are falling for the fallacy of
“You never listen to me!” is an example of subscribing to the fallacy of
Gene is in a great mood when he calls Laura. However, she is in a funk from a stressful day at work. After a brief chat Gene hangs up the phone feeling discouraged. This is an example of
Which of the following is an example of the fallacy of causation?
“I really don’t like her book but I don’t want to hurt her feelings.” and “Even though I’m really busy today, I’d better visit my parents or they’ll be upset.” and “Bruce is making me crazy with his excuses.”
According to your text, the first step in minimizing your debilitative emotions is to
monitor your emotional reactions.
“My roommate ought to be more understanding.” This quote is an example of the fallacy of
“I feel like quitting school” is an example of
an emotionally counterfeit statement.
It rarely matters what channel to use when expressing an emotion (phone, e-mail, etc.) as long as you express yourself clearly and honestly.
Turning words into numbers helps make them more concrete and specific.
Studies show that people tend to negatively judge other people who have unusual names or unusual spellings of common names.
______ can be used in the workplace to promote harmony, save face and make points that can’t be expressed overtly.
Strategically ambiguous speech
You think Erin is “arrogant.” Your friend thinks she has a lot of “self-confidence.” An argument over who is right would revolve around
The Sapir-Whorf hypothesis is the best known declaration of
If I say “here the drink bring,” I have violated a(n) ________ rule of our language.
Which of the following statements is a fact?
“I heard you tell Tim you weren’t interested.”
In cultures that stress formality in language,
language use defines social position.
Statements that basically cancel the thought that precedes them are
High-level abstractions can be useful as verbal shorthand between two people who know each other well.
Language can shape our perceptions of the world.
Convergent speech patterns
demonstrate affiliation with one another.
may accomplish the goals of “I” language and sound less egotistical and should be avoided when expressing personal feelings and thoughts and can signal closeness and cohesiveness with others and can offend another person in some circumstances.
Men and women report using language for different purposes.
All of the following statements about gender and language are true except:
Women interrupt men more in mixed-sex conversations.
Which of the following is a way to avoid the abstraction in the statement “I’ve got to be a better student”?
“I’m going to spend two hours a day studying.”
“Frank is lazy” is an example of which semantic problem?
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