Information Systems Management DAC1 Chapter 3 – Flashcards
24 test answers
Unlock all answers in this set
Unlock answers 24question
CRM systems collects information from?
answer
Accounting systems, Order fulfillment system, Inventory system
Unlock the answer
question
What does enterprise resource planning integrate?
answer
All departments and functions throughout an organization
Unlock the answer
question
Business Process Reengineering is
answer
The analysis and redesign of workflow within and between enterprises.
Unlock the answer
question
Supply Chain Management involves
answer
managing information flows between and among stages in a supply chain to maximize totally supply chain effectiveness and profitability.
Unlock the answer
question
Enterprise Resource Planning Systems
answer
integrate all departments and functions throughout an organization into a single IT system
Unlock the answer
question
Four primary strategic initiatives for competitive advantage are:
answer
Supply Chain Management, Business Process Engineering, Customer Relationship Management, Enterprise Resource Planning.
Unlock the answer
question
5 Steps in the Order to Deliver Business Process
answer
Marketing, Sales, Operations Management, Accounting & Finance, Customer Service
Unlock the answer
question
Customer-facing Process
answer
Results in a product or service received by an organizations external customer.
Unlock the answer
question
Supply Chain
answer
Includes all parties involved, directly or indirectly, in obtaining raw materials or a product.
Unlock the answer
question
Five Basic Supply Chain activities
answer
Plan, source, make, deliver, return
Unlock the answer
question
Supply Chain primary goal
answer
creating a fast, efficient, and low cost network of business relationships that take products from concept to market
Unlock the answer
question
Customer Relationship Management (CRM)
answer
involves managing all aspects of customers relationship with an organization to increase customer loyalty and retention and an organizations profitability
Unlock the answer
question
CRM Reporting Technologies
answer
Help organizations identify their customers across other applications
Unlock the answer
question
CRM Analysis Technologies
answer
Help organizations segment their customers into categories such as best and worst customers.
Unlock the answer
question
CRM Predicting Technologies
answer
Help organizations predict customer behavior.
Unlock the answer
question
3 components of the RFM Formula
answer
Recently, frequently, monetary value
Unlock the answer
question
Reporting
answer
What Happened
Unlock the answer
question
Analyzing
answer
Asking why it happened
Unlock the answer
question
Predicting
answer
What will happen
Unlock the answer
question
Managers focusing on reengineering
answer
Is the process broken, Is it critical for productivity improvements, Will savings from automation be clearly visible
Unlock the answer
