information systems ch 3
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systems are those in which each foreign unit designs its own unique information system solutions
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A: Decentralized
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systems are those in which development occurs at the home base but operations are handed over to autonomous units in foreign locations.
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A: Duplicated
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A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?
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A: New Market entrants
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A substitute product of most concern for a cable TV distributor is:
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A: satellite TV
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A virtual company:
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A: uses the capabilities of other companies without being physically tied to those companies.
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Which of the following can force a business and its competitors to compete on price alone?
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A: Transparent marketplace
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Which industries did the first wave of ecommerce transform?
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A: Air travel, books, music
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Benchmarking:
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A: compares the efficiency and effectiveness of your business processes against strict standards
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A firm can exercise greater control over its suppliers by having:
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A: more suppliers
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Wal-Mart's continuous replenishment system allows it to:
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A: provide an efficient customer response system
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Globalization allows:
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A: businesses to sell their products on a global scale
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Many reengineering projects do not achieve breakthrough gains in performance because:
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A: organization change is difficult to manage
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internet technology:
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A: makes it easy for rivals to compete on price alone.
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How are information systems used at the industry level to achieve strategic advantage?
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A: by building industry-wide, IT-supported consortia and symposia
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is the ability to offer individually tailored products or services using the same production resources as bulk production.
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A: Mass customization
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The primary activities of a firm include:
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A: inbound logistics, operations, outbound logistics, sales and marketing, and service
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typically develop a single information system, usually at the home base, and then replicate it around the world.
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A: franchisers
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Which of the following is not a benefit of implementing CAD systems?
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A: reducing the time spent on benchmarking
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Streamlining the steps taken to complete a business task more efficiently is called:
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A: workflow management
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The most successful solutions or methods for achieving a business objective are called:
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A: best practices
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The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:
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A: the law of diminishing returns
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Network economics:
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A: sees the cost of adding new members as inconsequential
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In network economics, the value of a commercial software vendor's software products:
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A: increases as more people use them
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systems are those in which systems development and operation occur totally at the domestic home base.
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A: Centralized
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The greatest impact the internet has had on globalization is in lowering costs of:
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A. Entry to global-scale operations
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When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a :
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A. Market Niche Strategy
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Which of the following is not one of the competitive forces of Porter's Model?
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A. External environment
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Which of the following industries has the lowest barrier to entry?
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A. Restaurant
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Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:
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A. TQM
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Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:
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A. Focus on the market niche
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An information system can enable a company to focus on a market niche through:
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A. Intensive customer data analysis
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To what competitive force did the printed encyclopedia industry succumb?
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A. Substitute products or services
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The blank strategy concentrates financial management and control out of a central home base while decentralizing production, sales and marketing operations to units in other countries.
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A. Multinational
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The internet raises the bargaining power of customers by:
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A. Making information available to everyone
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A firm's value chain is linked to the
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A. Value chain of its suppliers, distributors and customers
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The Value Chain Model:
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A. Helps a firm identify points at which information technology can most effectively to enhance its competitive position.
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A blank is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.
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A. Value web
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An information system can enhance core competencies by:
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A. Encouraging the sharing of knowledge across business units
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Which of the following does not describe a difference between the way customers and producers see quality?
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A. For a consumer, quality means uniformity of the product
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A ________ uses networks to link people, assets, and ideas, enabling it to work with other companies to create products and services without being limited by traditional organizational boundaries or physical locations
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A. virtual organization
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A firm that locates all systems development and operations at its headquarters is using a ________ system configuration
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A. centralized
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A ________ is an activity at which a firm excels as a world-class leader.
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A. core competency
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The reduction of errors to 3.4 defects per million opportunities is central to the concept of:
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A. Six Sigma
