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Violent crime is considered a situational crisis because this is a situation with a clearly

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focused problem

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According to Maslow's theory, since needs exist in hierarchy, individuals can not address

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higher order needs first

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Individuals who do not freely choose the services they are receiving

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involuntary clients

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Where Important role where professionals link clients to unwanted service.

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Invountary referral

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Factors or experiences that prevent clients from seeking help.

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barriers

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Situations, events, or conditions that are troublesome for the client.

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problems

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How clients view their situations and what they percieve to be problems are important factors in

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problem identification

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An individual, small group, or larger population that needs help that does not include students, teachers, co-workers

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client

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Central to understanding who a client is & what problems are encountered is the idea that

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Problems are a normal part of life

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Developmental stages can not be _____ by _____ individuals

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Skipped healthy

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A job change, natural disasters, & an accident may result in

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Situational problems

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Until the middle ages people believed that mental illness was caused by the presence of ____ in the body

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evil spirits

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Relief for the poor was the responsibility of which provider during the middle ages

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The church

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All of the following are features of the Elizabethan Poor Law Ecept: a classification system for dependents according to their ability to work, compulsory taxation to raise funds to help, inhumane treatment for those in institutions, responsbility for "have nots" was first with the family

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Inhumane treatment for those in institutions

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Hippocrates, a doctor in the third century B.B., was one of the few professionals who believed that problem behavior was a function of

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natural causes

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Significant developments in the early 1900s, a period known as the sociological era, included all except: mew treatment modalities for the mentallty ill, a re-examinof the causes of poverty, the development of the profesion of socail work, the professionalization of human services

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new treatment modalities for the mentally ill

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By the 1850s specail institutions for the blind, the mentally ill, criminals, & other groups were established because of the belief that

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reform rehabilitation & education were possible

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The idea behind the passage of the Community mental Health Centers Act of 1963 was to

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provide an array of services to the population

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Promoting the rights of the poor, improving employment oppportunities doe minorities & eradicating poverty were the goals of the

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Great Society

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A major component of the Welfare Reform Legislation in 1996 was

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subsidize child care AFDC & energy assistance

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The Medicare Prescription Drug Improvment & Modernization act of 2003 was passed to

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provide an easy way to obtain prescriptions

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The criteria used by clients & workers to make choices is

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Valuing

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Deciding for oneself on a course of action or the resoultion to a problem is

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self-determination

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A nurse is an example of which category

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Professional

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Self-determination is a critical value because

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the client needs to assume responsibility

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The increasing body of research that support the concept that the personal characteristics of helpers

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are largely responsible for success or failure of helping

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The process that assists helpers with understanding their own attitudes & feelings

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self awareness

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All but one of the following responses are examples of empathy: you miss your family, Twenty years without parole is a long time, It must be lonely at times, I feel for you locked up day & night.

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I feel sorry for you locked up day & night

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Providing services for people who need ongoing support of some kind best describes the role of

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caregiver

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Human service in the rural area _____ to _______ the _______ relocation of people to rural areas

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increased serve increased

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Characterizes the Americans with Disabilities Act (ADA) intended to enable people with

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disabilities access to good & services

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Employee Assistance programs (EAPs) are designd to provide ____ for _____

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counseling workers

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Systems of care in schools describe

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support services for children & families

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Using the concept of continuum of care refers to

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The level & intensity of care

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Individuals in the United States must be aware of the international dimensions of human services because ___% of the world's ___ ___ is in devoping countries

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99 population growth

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Among the trends in human services are

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aging, diversity terrorism, & partisanship

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Age, color, disabilities, gender, national orgin & religion are examples of

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diversity

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Confidentiality in the managed care setting is an issue because

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information provided is sensitive to nature

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Urbanization is a problem because it is becoming

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more pronounced in poor countries

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Two components of a problem are

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a description & a course of action

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Barriers to seeking help include aal but one of the following psychological costs, physical costs, lack of money, lack of transprtation

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physical costs

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Principles of teaming include all Except: Pleasing the customer, working togather cooperatively, communicating with team members, sharing responsibility

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pleasing the customer

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Moving clients to self-sufficiency means increasing all of the following except: self-esteem, independence, resposibility, family harmony

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family harmony

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A new way that human service agencies relate to each other is by combining ___ to ___ ____ better

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resources serve clients

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Describe the case manager's activities

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gather information, make assessments, & monitor services

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Rehabilitation is relevant when a client is ___ in an ___ _____

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injured automobile accident

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A growing trend to provide effective services is

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evidence-based practice

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The human services professional, as an educator, is able to ___ with the ___ about her ____

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think client problems

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The mental disorders are organically- based diseases or illnesses that impair functioning is an assumption of

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medical model

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treatment in the medical model includes all of the following Except: electroshock, psychiatry, psychotropic drugs, societal control

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societal control

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The goal of the public health model is to provide ___&___ for ___ as a ___ ____

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opportunities conditions basic right

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Represents the problem solving approach involves ___ the client ___ ____ ____

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teaching problem solving skills

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THe study of the effects of drugs on mental health is

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psychopharmacology

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Information about models of service delivery is important to human service professionals they are likely to be ___ with ___ who ___ other ____

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working professinals practice models

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The following characteristics or themes are part of the model of human services Except: Accountability, generic focus, institutionalization, whole person

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institutionalization

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Public health & human services have in common ___ ___,___,&_____ ____

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treating individuals families larger populations

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The whole person refers to The___ & his _____

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person enviroment

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An individual, a small group, or a geographic area are examples of

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clients

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Encouraging resposibility and promoting self help are the ___ of the ___ ___

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goals helping process

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Awareness and sensitivity are keys to working with ___ from ___ ____

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clients other cultures

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The cornerstone of helping is the ___ ____

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helping relationship

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Resolution-focused brief therapy includes all Except: building a relationship, identifying client weaknesses, establishing goals, formulating plans to reach goals

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identifying client weaknesses

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The behavior of helpers as they attend to both the verbal and nonverbal communication of the client is

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effective communication

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Attending behavior includes the following nonverbal components Except: attentive body language, eye contact, verbal tracking, vocal qualities

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Verbal tracking

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The Who, What, Where, When, & Why of a message is the

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cognitive component

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Examples of questions which are helpful & appropriate are all Except: Could you tell me a little about your self, Why did you do that, How long have you been ill, how does that make you feel

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Why did you do that

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Defining crisis for an individual depends on several factors including the individuals ___ of the ____ is

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interpretation event

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A human service professional with diverse skills and functions that are applicable in a number of settings with a variety of client groups.

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generalist

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Examples of those who recieve human services are all Except an individual who is mentally ill, a small group like a dysfunctional family, patients who are physically ill, the homeless population

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patients who are physically ill

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The ability of the helper to be receptive to the client regardless of factors such as dress or behavior

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acceptance

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The helper's ability to be patient and fair with each client.

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tolerance

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The process of learning about one's self.

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self-awareness

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The acceptance of the client that allows the helper to see the situation or understand feelings from the client's perspective.

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empathy

question

The act of deciding for one's self a course of action or resolution to a problem.

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self-determination

question

Individuals engage in certain tasks at different points in life, each stage is predictable, no can skip through stages, and many individuals experience severe developmental crises are all examples of

answer

Developmental stages

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